J Lanz Services LLC

READ before hiring this company, please read the following message: JLanz Thumbtack Statement: "My focus is on quality, providing the customer with a fair price, delivering excellent work, and ensuring their complete satisfaction." JLanz promptly accepted the job. With good ratings, I went ahead and hired them for my mother's 90th birthday present â  fixing her ice maker. Nine of us kids happily chipped in for the repair. Two men came to my mom's house and spent 2 hours trying to install the ice maker. One of them was in training, and we have a few witnesses to confirm this. The repairman was guiding the inexperienced worker throughout the installation. The company charged $350 for the job, but the ice maker broke down after just 2 weeks. When I called for a repair, I didn't receive any response from them for 2 days, both on Thumbtack and through their service number. After I posted a negative review, they reached out to me. Here's a summary of our conversations or rather, what seemed like blackmailing: TEXT POST JLANZ â  Good morning, I just saw your messages. When would you like me to check, or would you prefer a refund?â  ME : Refund me so I can get it installed correctly and so on JLANZ: â  Yes, of course I can return the money right now, I just need you to change the review to a 5 star one with a positive comment. â  ME: Is this the only reason you contacted me because of review. I wanted them to refund because it was the right thing to do. Jlanz: â  The company has a policy; we cannot make a refund if the customer leaves a bad review.â  Me: expressed how upset I was. I also brought up we were billed more while the man was being trained. Jlnaz: â  I didnâ  t send an apprentice, itâ  s just that they guys had to replace the wiring as well, so it took a lot longer because it was more complicatedâ  . ME: I have witnesses, the young man did NOTHING with the repairman showing him how. HE did not possess any wiring skills. Jlanz: â  Please note that we installed a very expensive new machine and paid hours to repairs.â  REALLY- no different than what anyone else would have done. BUT I guarantee they would not have billed me for training a new hire who probably damaged it in the process. (I do speak a little bit of Spanish, had to tell him â  NOâ  a few times and stop him and redirect him.â  THEN I GET THIS REALIZING SHE WAS LOSING THE BATTLE STATEMENT: Jlanz:â  Hey, I just realize that the 7 day warrant has already expired, but I can send someone to check the ice machine.â  She set up an appointment, not me her both day and time. I traveled to my momâ  s from a distance to be there, I did not trust them. THEY STOOD ME UP AGAIN. If they are so good as they state on Thumbtack, why only have a 7-day warranty? Never stated that, unbelievable. All workers I hired from Thumbtack state at least 30 days. NOOO not Jlanz. If I knew this there was NO WAY on Godâ  s green earth I would have hired them. They are as dishonest as can be and will manipulate to get what they want. Wonder how they got so many 5 stars. NO Way unless they too were blackmailed. Will be seeing making a claim against them in small claims court. Having lawyers in the family is a bonus and they messed with their grandma.

The good service and professionalism of the workers stands out. With reference punctuality and excellent work field

He did a really good job fixing my freezer, he was very friendly, explained everything he did and show up on time