Maya Van Lines, Inc.

4.29 |25 Verified Ratings
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Maya Van Lines, Inc.

4.29 | 25 Verified Ratings

404-996-1300

3200 Oakcliff Industrial Street
Doraville, GA 30340
 
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Profile
Maya Van Lines, Inc.


Your Moving and Storage company

Here at Maya Van Lines, Inc., we serve Atlanta, GA and the surrounding area. We have sustained our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best when handling your prized belongings. We are experts in our trade and will always keep you in the loop and make sure all your questions are answered. Please call us today, we look forward to serving you! US DOT: 2166459 MC: 752718 Registration #: HG501236

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Atlanta
  • Marietta
  • Decatur
  • Lawrenceville
  • Norcross
  • Duluth
  • Carrollton
  • Alpharetta
  • Gainesville
  • Peachtree Corners
  • Kennesaw
  • Douglasville
  • Holly Springs
  • Newnan
  • Fayetteville
  • Athens
  • Stone Mountain
  • Canton
  • Lithonia
  • Covington
  • Buford
  • Conyers
  • Porterdale
  • Jonesboro
  • Peachtree City
  • Roswell
  • Cumming
  • Smyrna
  • Woodstock
  • Cartersville
  • Austell
  • Acworth
  • North Metro
  • Dahlonega
  • Riverdale
  • Lilburn
  • Dallas
  • Griffin
  • Morrow
  • Monroe
  • McDonough
  • Oakwood
  • Forest Park
  • Tucker
  • Snellville
  • Bogart
  • Palmetto
  • Fairmount
  • Avondale Estates
  • Mansfield
  • White
  • Haralson
  • High Shoals
  • Union City
  • Good Hope
  • Sargent
  • Dacula
  • Ball Ground
  • Experiment
  • Orchard Hill
  • Stockbridge
  • Hoschton
  • Newborn
  • Powder Springs
  • Flovilla
  • Bethlehem
  • Moreland
  • Hiram
  • Lebanon
  • Farmington
  • Winder
  • Oxford
  • Lithia Springs
  • Auburn
  • Scottdale
  • Mableton
  • Dawsonville
  • Jenkinsburg
  • Glenn
  • Franklin
  • Social Circle
  • Cassville
  • Winston
  • Jackson
  • Conley
  • Bowdon Junction
  • Roopville
  • Rydal
  • Gillsville
  • Emerson
  • Adairsville
  • Bowdon
  • Pendergrass
  • Statham
  • Red Oak
  • Senoia
  • Rutledge
  • Locust Grove
  • Rex
  • Bishop
  • See All >

Services Offered

Moving
  • Out-of-State Moving Service

Areas of Expertise

  • Professional Moving
  • Packing of Household goods
  • Moving Long Distance

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 2002
Memberships & Affiliations
  • American Moving and Storage Association
  • Georgia Movers Association
  • Certified Promover
State Licensing
Trade: Household Goods Movers-In State
License #: 501236
Expiration: 12-31-2018
Trade: Household Goods Mover-Out of State
License #: 2166459
Expiration: 12-31-2018
Insurance
Type: General Liability
Amount: $6,105,000
Expiration: 06-21-2019
Type: Other
Amount: $150,000
Expiration: 06-21-2019
Type: Automotive
Amount: $1,000,000
Expiration: 06-21-2019
Awards
  • Best Service Award Angie's List 2015
  • Best Service Award Kudzu 2015
  • Best Service Award Kudzu 2016 and 2017
  • People love us on Yelp
  • Best Service Award Angie's List 2017
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Move for Hunger

 

Photos
Maya Van Lines, Inc.


My Work
3 Projects
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Ratings & Reviews
Maya Van Lines, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 25
  Page 1 of 3
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4.5   |  
Very responsible for actions. Worked quickly and carefully.
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5.0   |  
This company was professional in every way. Also cost was very reasonable. Recommended company to family and they hired them as well for upcoming move.
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1.5   |  
Maya did a good job loading our household goods from storage onto their truck. However, the delivery was a debacle. The driver would not communicate his arrival plans which stranded us for a weekend and making plans with our builder needlessly difficult. The worst was yet to come. Instead of the crew of local movers Maya promised, a ragtag bunch of men hired from CraigÂ’s list who showed up. They were not properly equipped (no utility knives or carry straps), disorganized, and unprofessional. Every piece was handled multiple times. Numerous items were misplaced and several antiques damaged. The driver refused to lead the effort and the inexperienced crew scratched floors and dented walls. One of the workers got into an altercation with a neighbor who had come to complain about the truck idling all day. I plan to file a claim for the damage and having been charged for a professional move when they delivered services well short of professional. We will see if Maya makes good on its reputation as a professional mover or if they expect me to settle for deficient performance.
Response by Maya Van Lines, Inc.: We are sincerely sorry that you were unhappy with your moving experience. We work hard to do the best we can for our clients and if we fell short for you, we will always regret that. We're very sorry that you are disappointed of our delivery crew (FYI delivery crew was one of the bigger Van Lines employees from your town not Craig List), it is never our intention to have a client unhappy with our services; we serve (90% of our operation is Long Distance) hundreds of happy, satisfied clients every year and we are truly regretful that you were not one of them. Please feel free to submit a claim, we would be glad to process it quickly and efficiently. Regardless, please know that we wish you and your family nothing but happiness in your new home.
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5.0   |  
The customer service was friendly which caused less stressful and made the move more comfortable. The staff was easy to talk to and also reachable. Tami was great in the office was professional and friendly. The movers were trustful and helpful. All of what you need and want in a long distance move. Thanks everyone!/Gloria
Response by Maya Van Lines, Inc.: Thank you so much for your kind words.
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1.5   |  
If I knew then what I know now, I would not have hired Maya. The only positive about Maya is that they didn't require doing a price quote by phone. They actually made an on-site visit. However, their "binding" quote of $5575 was suddenly jacked up $850 at the signing of the contract because they suddenly (again) realized that a semi couldn't get close enough to my home so a smaller truck had to be substituted. Packing was done with much more focus on speed than care - I found several crushed items after the fact due to brain-dead packing of incompatible items together. Also, no ID on most boxes as to what room they came from. Also, had some difficulty getting confirmation of arrival of van at the new home, thus complicating planning a 725 mile car trip and the related timing. Truck arrived at destination @ 5:30pm thus making for a very hasty unload to beat darkness. Main issue (which I found later) was headboard was just leaned against wall rather than attached to bed. Perhaps my expectations were too high, but the unexpected 15% price jump and the other issues combined left me with the feeling after the fact that I had made a bad choice in movers.
Response by Maya Van Lines, Inc.: Thank you for your comments for letting us know something that had gone wrong. We're not a perfect company and we don't claim to be - but we think what sets us apart is the fact that we genuinely do care if something goes wrong and take steps to ensure we fix what we're able to and try to improve and evolve for the future. Shuttle Services charge was added to your final bill due to lack of accessibility of our semi-truck at your destination, something that was explained both by the estimator and your pickup delivery driver. Thank you again for your business, we will be reaching out to you directly to follow up on the issues you raise here. Until then, we wish you only happiness at your new home.
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1.0   |  
This was a very disappointing experience. My flat screen TV was crushed, two chairs had legs broken off as well as multiple boxes were crushed.
Response by Maya Van Lines, Inc.: We're very sorry to hear about the experience you describe. It's not a typical client experience for Maya Van Lines and it absolutely breaks our heart to hear you had some damages with your move. We reached out to you the moment we became aware of the situation and provided you with our claims department information to start your claim. In the meantime, rest assured that we are doing a thorough investigation into what occurred during your move. As noted, it's an atypical experience for us and one we never want another client to have. Outstanding client experiences are something we pride ourselves on. we hope to speak with you soon.
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4.5   |  
I have only completed part of the move. The delivery portion of the move is pending. If the delivery is anything like the move into storage I will be very pleased indeed. They professional, thorough, and courteous. Would recommend them highly.
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5.0   |  
Dear Leo, Manager Maya Vanlines I wanted to record our appreciation for the excellent full service, long distance moving and packing services we have received from you, your co-workers and your Company recently! We have unpacked most of our goods and it seems that the goods including the fragile items have been moved intact without any observed loss. If, however, we find any breakage/loss in the remaining unpacked items, we will claim it as per insurance included in the contract. Your moving services were most cordial, professional, timely, well coordinated at both the origin and the destination and of extremely high quality. You may use this email as a 5 star reference for your potential customers and Home Advisers. Thank you! Best regards, Aftab Khan
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4.5   |  
They kept me advised at all times about all aspects of the move. Great customer service. Movers were very professional, but also felt like real family to us. Excellent service.
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5.0   |  
Maya Van Lines just moved us from Atlanta to Philadelphia. The process was amazingly positive and reliable. Leo, the owner, came out to our home and did a complete and comprehensive walkthrough with a binding bid. We decided that we wanted a specified pick-up and delivery time and paid for it. The office and pick up team were on time and very efficient. When we realized that we did not have our artwork included in the packing, Leo came out between appointments, took the artwork, and it was packed perfectly and on the van. There was a snowstorm and we couldn't imagine that they could meet the time we had for delivery. Sean and his team let us know when they could be there, delivered some furniture to our family in New Jersey, and then were absolutely on time for our delivery in Philadelphia. They were professional, friendly, and dependable. A few items were scratched or broken as you would expect in any move, and Leo sent me claim forms immediately. I recommend them whole-heartedly.
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Showing 1-10 of 25
  Page 1 of 3

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