Micro Ship, Inc.

Big discrepancy between what was quoted and what the movers charged. Rate changed, minimum hours changedâ ¦I was very detailed with the sales person and outlined what furniture and rooms would be included a day ahead of time. Poor communication. Felt like a bait and switch.

I hired Micro Ship Inc to do a local move on August 5th. They gave me a quote and confirmed the contract terms. Michael was the sales person who gave me the quote. On August 4th afternoon, less than 24 hours before the scheduled move, they called to postpone the move date because they do not staff to do move. I told them that is not possible because I am selling/buying homes and need to move that weekend. I had to eventually hire another movers at the last minute and paid a huge premium to do the move. I sent multiple text and email messages to Michael but he was completely unresponsive. It is unbelievable that company's like this still exist in business. They do not understand that once a move is scheduled, they have to honor it.

I have not moved yet, but Mike was extremely professional and patient with me over the phone because I had a lot of questions and concerns. If the move goes well, I will be VERY SATISFIED!

iwishthe costs had been clearer

They were very efficient. Very professional. Their customer service is excellent. They responded any question. They called me back quickly, gave me ideas how to save money, like where I could get cheaper boxes. We were satisfied on the day of our moving.