Modern Pest Services

Modern Pest has the worst customer service I have probably ever experienced. After being told last year that the â window had closedâ to treat for the winter pests in my house (western seedling conifer bugs, ladybugs, etc) they promised they could address it this year. They continually sent out technicians without a ladder who could not address an entry point in one of my eves. Each of them apologized and said they would have to have someone with a ladder come back out. I called them at least a half dozen times, explained the situation over and over, and they kept sending people with no ladder who could not address the situation. I stayed home from work twice to meet them, which was all a waste. I asked for a call from a manager, which did not come until I finally indicated my intent to cancel my service. Manager said he would **see what he could do** and then a **customer service manager** called me back to confirm cancelling my service. No apology, no explanation for what happenedâ **just we have cancelled your service**. It looks like I have another winter of bugs in the house to look forward to. Good riddance, and other potential clients beware!

Very responsive and knowledgeable.

I thought the price was a little high.

Easy to schedule. Completed job as asked. Professional.

Service tech Joe was courteous & thorough

Be sure to understand the process and how the mitigation is done. Travis is very knowledgeable and did a great job to explain what would be done and how it is done. Biggest issue I had was the billing process. I am in process of resolving the issue we had and feel it will be resolved to my satisfaction. I would highly recommend Travis and Modern Pest services

Good experience setting up service. Service is not scheduled to be performed until July 1.

Nice people, but, not effective or particularly proactive in helping fix our problem.

Friendly, courteous service. Very prompt scheduling.

They took my money, never scheduled an appt, and after me hounding them to come out with no service set up I asked for my inspection fee back ( which most reputable places do not charge) and they refused! I found another company to come to inspect FOR FREE and they came out later that same day and set the traps! No money was taken until services were performed! I would give 0 ï¸ if I could.

All good

The rodent problem was resolved in a short time. It has not recurred.

Very thorough

Very attentive with flexible options. Clear on what services to be provided and when.

Al was very pleasant and professional. Thank you

The technician arrived on time, was very thorough, and answered all of my questions.

they could not help my problem , so how do i get a refund back to my card ?

The best. Loyal customer for as long as I live in the area!

Very professional and timely.

They are polite, knowledgeable and put your mind at ease from the start.

I appreciated most that they were able to do the job despite several unexpected challenges and that it required a bunch of extra work and time. My pest problem was unusually difficult to solve and PestRx went out of the way to solve it. I was very grateful and have been recommending them to all of my friends.

They were right on the problem. Thanks!

Very good service, came today to take care of squirrel problem. Jim took his time and answered all my questions.

The staff has been great. They continue to resolve our rodent problem. Our resident rat is elusive and we have yet to capture him. I believe PestRX will continue to work with me until this is resolved