Mountain Home Stove & Fireplace, LLC

4.24 | 7 Verified Ratings
Write a Review

Mountain Home Stove & Fireplace, LLC

4.24 | 7 Verified Ratings
Write a Review

970-879-7962

P.O. Box 775491
Steamboat Springs, CO 80477
 
Share
Your use of our services is governed by our Terms & Conditions

Profile
Mountain Home Stove & Fireplace, LLC


Mountain Home Stove & Fireplace, LLC, is a family owned and operated business specializing in wood, gas and pellet fireplaces and freestanding stoves. We�d be happy to talk with you about the variety of fireplaces and stoves available to warm your space. We offer an extensive line of products that offer the highest in efficiency, quality and workmanship. Whether you�re looking for the traditional beauty of a Vermont Castings cast iron stove or the elegance and beauty of a Mendota Fireplace, we have something for you. We invite you to stop by, though it�s best to call first so we can clean the crayons, glue and scraps of paper off of the floor.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Steamboat Springs
  • Coalmont
  • Hayden
  • Yampa
  • Clark
  • Phippsburg
  • Walden
  • Toponas
  • Oak Creek

Services Offered

Additions & Remodeling
  • Outdoor Kitchen - Build
Cleaning & Maid Services
  • Clean & Inspect Chimney
Fireplace & Wood Stoves
  • Gas Pellet or Wood Stove Install
  • Gas Pellet or Wood Stove Repair

Areas of Expertise

  • Brick and Stone Fireplace Installation/Repair, Gas/Non Gas
  • Pre Fabricated Fireplace Installation/Repair, Gas/ Non Gas
  • Gas, Pellet and Wood Stove Installation/Repair
  • Chimney Cleaning and Inspecting
  • Out Door Kitchen Installation

Quick Facts

Business Hours
Monday:
10:00 AM to 5:00 PM
Tuesday:
10:00 AM to 5:00 PM
Wednesday:
10:00 AM to 5:00 PM
Thursday:
10:00 AM to 5:00 PM
Friday:
10:00 AM to 5:00 PM
Saturday:
12:00 AM to 12:00 AM
Sunday:
12:00 AM to 12:00 AM
(Please call to confirm)
  • Free Estimates
  • Trip Charge
  • Credit Cards Accepted

Credentials

In Business Since: 2002
Memberships & Affiliations
  • National Fireplace Institute
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

*HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

How We Got Started

I chose to work in this industry because Mountain Home Stove & Fireplace is a family-owned and operated local business, Mountain Home Stove & Fireplace has been keeping the Yampa Valley warm and happy since 2002. Our mission is to be the Steamboat Springs area’s go-to resource for safe, quality products and services, with a personal touch. Our personnel love their jobs and demonstrate that in their professionalism and how they interact with our clients..

We started in this industry in 2002.

We describe our business as Family owned and operated

 
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Mountain Home Stove & Fireplace, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-7 of 7
  Page 1 of 1  
Sort by newest   Date ▼   Rating  
4.5   |  
Good Job and done on timeline as promised
Was this review helpful?  
0.5   |  02-06-2017
Review by a homeowner in Steamboat Springs, CO
Bottom line they took my money and ran and never completed the project. I paid for a $40 dollar piece of sheet metal to cover a hole in the ceiling they left, I had to put my stove on blocks to access the clean out in the T and the very worst!! they left me with a leaking chimney. I have a 1 and 2.5 year old that sleep at the top of the stairs right next to the pellet. stove and when house fills with smoke cause of the leaky chimney. They've taken my money and endangered my family!
Response by Mountain Home Stove & Fireplace, LLC: Thank you for sharing your feedback. We are discouraged to hear of your negative experience as our main goal is to provide excellent customer service and appreciate this opportunity to respond to your comments. We will continue to focus on improving our customers experience. (1) You originally contacted us about installing a pellet stove you purchased in January 2016. We emailed you an estimate for the work based on your description and dimensions. Winter is a very busy time of year for us, and we mutually agreed to revisit the project in the summer. We completed all but a decorative trim piece in September. (2) MHSF installed a pellet stove that you purchased from an unknown source and provided. The stove's vent outlet is too low to allow the cleanout on a standard cleanout tee to open properly. We are now checking for this clearance on stoves that we do not supply. Note that the cleanout collects non-combustible ash from the exhaust process; your family was and continues to not be in danger from this product at any time. The pellet stoves that we sell have a safety control feature that shuts the stove off should the exhaust vent become blocked by this collected ash; however, we cannot speak to how this stove was designed. (3) We acknowledge that the installation of the trim collar at the ceiling took longer than anticipated, and we apologize for this. The trim collar covers an opening between the pellet pipe and an old chimney, which we stuffed with insulation to prevent air leakage. There was no opening to the outside to allow rain or snow to enter the home at any time. (4) The final cost of the installation was greater than the original estimate due to us using more vent than anticipated. The original estimate was made based upon your description of the work and distance to the roof penetration. In response to situations like this, we have technical staff visit a site before issuing an estimate with considerable vent. Also, between the time of the original estimate (January 2016) and installation (September 2016), the pricing on pellet vent increased, and we had to incorporate this into our billing. (5) Management was not aware of the two remaining issues (trim collar and inoperable cleanout) until your invoice was flagged at over 70 days past due, at which point a phone call was placed to ask for payment (11/30/16). You explained your concerns and questioned a charge for the trim collar and storm collar, which we had fabricated locally to fit the situation. An owner spoke with you after this to fully understand the issues and to request that some payment be made to cover materials and labor that this small business had paid for. The fabrication charge was indeed erroneous and a credit memo and revised invoice were issued. (6) When a small business' invoice for materials and installation on a private property are unpaid, the only legal recourse for us is a mechanic's lien. MHSF maintains our lien rights and our invoices and cover email state this. (7) We agreed with you that since the outlet of the stove's blower does not accommodate a standard tee cleanout fitting, the reasonable thing to do was to raise the stove. This was completed in January 2017. You were charged for the bricks and a service call to lift the stove and adjust venting, both of which you had requested. (8) In response to your email about the vent leaking smoke and requesting a refund of the cost of the service call, one of the owners sent a comprehensive set of technical questions about how you are operating the unit and offered to check for potential causes - at no charge. You did not respond. (9) You received a discounted price for venting and a greatly reduced rate for your installation.

0 of 1 users found this review helpful.

Was this review helpful?  
5.0   |  
Review by in Oak Creek, CO
Home Stove & Fireplace did an outstanding job of working to identify the cause of the failure, keeping me informed when they left to get the part and when I had to leave town, they kept me in their priorities so they were right there when I came back. They installed the part, and adjusted the flame that over time had gotten too high causing soot to build up. I will certainly use them in the future for all of my fireplace issues.
Response by Mountain Home Stove & Fireplace, LLC: Hi (consumer name withheld per their request) Thank you for taking the time to share your experience. The Mountain Home Stove & Fireplace Team appreciates you sharing your positive feedback. We look forward to taking care of your fireplace needs in the future!

1 of 1 users found this review helpful.

Was this review helpful?  
5.0   |  
prompt, concerned service!

1 of 1 users found this review helpful.

Was this review helpful?  
5.0   |  
He had to reschedule due to weather which was totally understandable.But service was great!

1 of 1 users found this review helpful.

Was this review helpful?  
5.0   |  
Review by in Oak Creek, CO
Good service.

2 of 2 users found this review helpful.

Was this review helpful?  
5.0   |  
service was timely and well performed

2 of 2 users found this review helpful.

Was this review helpful?  
Showing 1-7 of 7
  Page 1 of 1  

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change


Required
 
Required
Required
Required