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88% Recommended
21 Years In Business
Company Details
- Veteran Owned
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Hours
- Mon: 9:00 AM - 4:00 PM
- Tue: 9:00 AM - 4:00 PM
- Wed: 9:00 AM - 4:00 PM
- Thu: 9:00 AM - 4:00 PM
- Fri: 9:00 AM - 4:00 PM
- Sat: Closed
- Sun: Closed
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Service Details
Areas of Expertise
- Brick and Stone Fireplace Installation/Repair, Gas/Non Gas
- Pre Fabricated Fireplace Installation/Repair, Gas/ Non Gas
- Gas, Pellet and Wood Stove Installation/Repair
- Chimney Cleaning and Inspecting - Currently on hold till spring!
- Out Door Kitchen Installation
View All Offerings and Cities Served
Cost Information
- Warranty Offered
- Credit Cards Accepted
Reviews
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Showing 1-10 of 16 results
0.50
Rita B.
Steamboat Springs, CO
12/7/2022
Mountain Home Stove and Fireplace has been very difficult to work with. It takes them weeks to return our calls. The install of our fireplace took a while, the fireplace has had issues for the past 2 years and Mountain Home keeps putting bandaids on it instead of fixing the stove. We are now out of our warranty and they would not fix the bang noises our fireplace continues to make. Not to mention they wear their muddy shoes into our house, put their tools all over the furniture, and did not wear a mask into our home at the height of COVID when we asked them to. DO NOT USE THEM!
Response from Company:
Mountain Home Stove & Fireplace is disappointed that we have not been able to address your concerns to your satisfaction and of course we will do our best to make this right. As I explained in our phone call, we do not have record of you contacting us since April to repair the heat distribution fan. We did repair the fan and did not invoice you as a courtesy. As I agreed, we contacted the manufacturer, and their regional representative contacted you. The rep reported to me you stated that the banging was fixed by the work we did after installation and that the only problem you are currently having is the woofing or poofing, which as we explained can be addressed by changing the setting on the remote to Continuous Pilot. Further, the manufacturer has found that continued banging after the work we did is due to issues with the framing, which we did not do. Our senior manager will be touch to do a courtesy cleaning and set the remote to the proper winter mode which will address any poofing.
5.0
Julie C.
Steamboat Springs, CO
12/10/2020
Robert came out right on time! He was professional and efficient. He did a wonderful job cleaning and servicing our gas fireplace! I would highly recommend this company to any of my family or friends! Thanks Robert and thanks Mountain home Stove and Fireplace!
5.0
Paul C.
Yampa, CO
8/27/2020
I had Mountain Home Stove and Fireplace replace my wood insert with a pellet insert and it looks great. Professional's from the start of the idea to the finish. Rob Rowe lead the install and was awesome! Stove looks great and works!
5.0
Will G.
Steamboat Springs, CO
2/11/2020
I had a chimney sweep preformed by Josh and he went above and beyond. Not only did he sweep the chimney, he disassembled the unit, cleaned the catalytic, vacuumed out all the nooks, replaced work gaskets, and left our house clean. He was very professional and took the time to explain what he was doing. I would recommend this company and customer service to anyone. Thanks guys!
5.0
Karen sue T.
Steamboat Springs, CO
10/25/2019
I called MHSF for a chimney cleaning and they scheduled me quickly - for the following week. As promised, Josh called on the way to my home, and he showed up exactly on time. Josh was pleasant, knowledgeable, and easy to communicate with. He didn't waste any time and protected my living room - while professionally and thoroughly cleaning the chimney and wood stove. He point checked my entire system and had a few suggestions, along with cheerfully answering all my questions. Super nice guy! I will continue using him every year to be sure I'm safe burning wood. Thanks so much Josh!!!
5.0
Sandra T.
Craig, CO
10/4/2019
Josh Peaslee did an excellent job and was easy to deal with. Would like him to come back next year. Thank You
Response from Company:
Thanks Sandy for the positive feedback! We think Josh is pretty great too!
5.0
Lisa T.
Steamboat Springs, CO
10/2/2019
Jeremy was excellent and professional!
Response from Company:
Lisa, thanks for the kudos. Jeremy will be happy with the great feedback. Always a pleasure to help out you and Doug!
5.0
Don M.
Clark, CO
12/20/2018
5.0
Alex S.
Keene, ON
12/18/2018
Mountain Home Stove & Fireplace installed our fireplace on time and on budget - we will definitely use them again. Alex & Lorraine
4.5
Kenneth H.
Steamboat Springs, CO
12/12/2017
Good Job and done on timeline as promised
Response from Company:
Thank you for taking the time to review Mountain Home Stove & Fireplace. We appreciate the feedback from our customers and look forward to serving you in the future.
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