NPS Sales, Contracting, & Repairs, LLC

4.37 |37 Verified Ratings
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NPS Sales, Contracting, & Repairs, LLC

4.37 | 37 Verified Ratings
Write a Review

217-550-8757

PO Box 112
Rantoul, IL 61866
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Profile
NPS Sales, Contracting, & Repairs, LLC


The Only Tool You'll Ever Need

We pride our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best in all our projects no matter how big or small. We are experts in our trade and will always keep you educated on your task or project. We look forward to earning your business!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Champaign
  • Urbana
  • Danville
  • Tilton
  • Fithian
  • Mahomet
  • Fairmount
  • Ludlow
  • Potomac
  • Arthur
  • Monticello
  • Newman
  • Buckley
  • Thomasboro
  • Melvin
  • Pesotum
  • Collison
  • Georgetown
  • Loda
  • Dewey
  • Fisher
  • Ogden
  • Rantoul
  • Penfield
  • Arcola
  • Camargo
  • Sadorus
  • Sidell
  • Philo
  • Hindsboro
  • Saint Joseph
  • Savoy
  • Armstrong
  • Allerton
  • Tolono
  • Westville
  • Villa Grove
  • Mansfield
  • Oakwood
  • Tuscola
  • Paxton
  • Bismarck
  • Homer
  • Foosland
  • Catlin
  • Rankin
  • Gifford
  • Rossville
  • De Land
  • Seymour
  • Saybrook
  • Sidney
  • Bellflower
  • Bondville
  • See All >

Services Offered

Additions & Remodeling
  • Outdoor Kitchen - Build
  • Bathroom Remodel
  • Major Renovation - Multiple Rooms
  • Garage Remodel
  • Build an Addition
  • Major Home Repairs
  • Basement Remodel
  • Kitchen Remodel
  • Sunroom or Patio Enclosure Build
Brick & Stone
  • Brick and Stone Patios, Walks, and Steps - Install
Carpenters
  • Carpentry Framing Install
  • Carpentry Framing Repair
  • Build Closet
  • Interior Trim & Moldings Install
  • Wood Stairs & Railings Install
Decks
  • Deck or Porch Build or Replace
Designers & Decorators
  • Bathroom Designer
  • Kitchen Designer
Disability Services
  • Disability Remodel
Doors
  • Sliding Door Install
  • Storm Door Install
Drywall & Plaster
  • Drywall Install
Electrical
  • Exterior Light Repair - For Business
Fences
  • Aluminum or Steel Fence Install
  • Vinyl or PVC Fence Install
  • Chain Link Fence Install
Flooring & Carpet
Landscaping
  • Outdoor Lighting Plan & Install
Painting
Plumbing
  • Bathtub Install or Replace
  • Shower Install or Replace
Powdercoating
  • Bathtub or Other Surface Resurfacing
Sheds & Enclosures
  • Sunroom or Patio Enclosure Repair
  • Shed, Barn or Playhouse Build
  • Shelter or Outbuilding Build
Siding
  • Vinyl Siding Install
  • Vinyl Siding Repair
  • Wood / Fiber-Cement Siding Repair
  • Exterior Trim Install
  • Wood / Fiber-Cement Siding Install
Tile
  • Grout Replace or Repair
Windows

Areas of Expertise

  • Flooring
  • Roofing
  • Custom Tile
  • Renovations
  • Decks

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
Saturday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Commercial
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Residential
  • Materials
  • Credit Cards Accepted
  • Veteran Owned
  • Bilingual

Credentials

In Business Since: 2009
Memberships & Affiliations
  • National Roofing Contractors Association
Insurance
Type: Bonding
Amount:
Expiration: 12-23-2020
Screening
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To find more licensing information for your state, visit our Licensing Requirements page.
 

Photos
NPS Sales, Contracting, & Repairs, LLC


My Work
4 Projects
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Ratings & Reviews
NPS Sales, Contracting, & Repairs, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 37
  Page 1 of 4
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5.0   |  
Review by in Potomac, IL
Very professional. On time. Listens to the customer. Had a breezeway built between house and garage and very happy with the work.
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4.0   |  
Review by in Savoy, IL
Project: Install Drywall
It was a drywall ceiling project. They are professional and I was very comfortable with their skills, arrangements and the way of delivering the job. Final product is extremely good.
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4.0   |  
Time and patience are a must, communication was not very good..the workers could not speak English..and I will stop there.
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4.5   |  
Review by in Champaign, IL
Project: Install Carpeting
First I hired NPS with a little bit of concern, since this is the first time I was hiring through HomeAdvisor and I did not know NPS at all. They came in on time and completed the job professionally. I asked for some changes outside the original scope of the work, and they address them for me. They have nice customer service too. I am now working with them to do some follow up work in my place. I trust NPS Sales with my home projects, and I recommend them to others.
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4.0   |  
Review by in Paxton, IL
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5.0   |  
Review by in Danville, IL
The company and the employees are very friendly and helpful
Response by NPS Sales, Contracting, & Repairs, LLC: Thank you so much Chasity for stating that. Everyone at NPS is genuinely friendly and professional. We don't have to encourage it at all it's just natural for us. Thanks again! Hope you enjoy your refinished deck.
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3.0   |  
Review by in Champaign, IL
Project: New Windows - 2
Craftmanship is wonderful, but the communication is poor. the customer has to reach out about scheduling construction times. The time estimated by the owner is not what the actual contractors would estimate for the time needed to get the work done. if you can handle the pain of long wait times for completing work in progress in order to get quality craftsmanship and affordable prices, then they're a great choice.
Response by NPS Sales, Contracting, & Repairs, LLC: Jaclyn, I apologize for the time it took to install your windows. I had to work you into my schedule which I discussed before hand and you stated there was a timetable to get it done but then there was one. Had I known you wanted it completed sooner, I would have passed on the job as we are extremely busy at this time. Many customers have their projects planned and set from winter to early spring. When someone calls us we always try to accommodate you to acquire a new customer but sometimes we just say no if you're not flexible during these busy months.
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4.5   |  
Review by in Champaign, IL
Project: Install Ceramic or Porcelain Tile
Best if price AND schedule of completion are agreed upon before starting - especially during the busy season.
Response by NPS Sales, Contracting, & Repairs, LLC: I am happy you're pleased with the finished product. This was a complete remodel of your basement 1600 sqft of new porcelain tile, plumbing for bathroom, drywall, and a full paint job including painting the doors to every room in the basement. It was definitely time consuming taking a full month to complete.
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0.5   |  06-18-2020
Review by Tyler W. in Champaign, IL
Hired to do a large remodeling job. Owner James stated he would be about to complete before Memorial Day and as I am a retired disabled veteran this was very important to me. I provided all materials as requested, I gave a key for them to have access any time, as I was told they will work at my house project after other jobs to ensure completion. The workers who came had nothing good to say about working for James through NPS sales. Only two of the people who showed up knew how to do the job they were there to do. Hang drywall, hang a door, build a short half wall. The work started great. I ordered a dumpster, they came in demolished 80 percent of the house so that all the rebuild was ready. Then they vanished for 2 weeks. When asked what was going on, I was told that they are on schedule and will complete the job on time, to finish by Memorial Day. Two weeks come and go and still, no one has done any work. I contacted them repeatedly, asked for clarification on the project agreement and again if they were on schedule. I tried to contact Hom Advisor, as they are the lead originators, and they said once hired it is between contractor and owner to figure out timelines. Paying half of the agreed-upon price upfront they somehow went through all their billable hours well before even half the job was completed. They threw away hardwood flooring into a dumpster full of water, left if there for 3 days and when I asked what was going on with this, they said it was an oversight and they knew I was saving it to install in a different room. I was told to go ahead and get new wood, my guys knew you were saving that wood. We will cover the cost. I then ordered new hardwood, and then I get told that the hardwood was pulled back out because they took it to a specialist and said it was fine to use and they did not want to pay for the new wood. I was told by James if it is because the wood was in the dumpster and it is a principal thing than maybe we should reconsider the entire job. This is 3 days before the deadline of Memorial Day. Memorial Day came and went, and the house stayed incomplete, still to this day, when I asked when it will be finished James I will try to finish your project as fast and safe as I can but I am not going to lose another worker. The lost worker was because the worker quit working for James. After all, he did not pay for all the hours James hired him to work, would pull him from job sites, and have him relocate without paying gas money, and he told me directly he was done working for James. Not only did the job not get completed, my key, that James took the initiative to make copies of and pass out to his workers who are quitting on him, but also did not return the keys, did not tell me they would not be coming back, did not say anything just and still have not said anything to me or apologized for not meeting the deadline James agreed to. His workers apologized for not being about to finish or to stay later but they know they would not be compensated to stay. HomeAdvisor and other websites all have horrible reviews for this company and I will be leaving this same review for each of them. Seeing that other people had to contact lawyers to force James to bring an honest man is just awful. When anyone hires someone to come into their home, give them all the courtesy and respect that any person deserves, and then they throw it back at you, disrespect you and destroy your home should just hang their hat up and close shop because they do not know what they are doing.
Response by NPS Sales, Contracting, & Repairs, LLC: The last line of this rant suggests that we (NPS) "hang up our hats and close shop because we do not know what we are doing." I believe the 20+ 5 Star Reviews on this SITE would beg to differ. Tyler, If I may remind you, we originally had a date set in stone to begin work and as you stated, "money wasn't an option." Then, like most, it is exactly that (an option). You delayed, and delayed, due to the negotiating as you specifically wanted to go with our company. (Why is that?) Secondly, sir, after we marked out our start date, your entire family became quarantined and your young son fell ill and the job was canceled although you were not currently living in the home that the work was going to occur in. Another job was moved into your spot and you contacted me even later to ask to get back on the schedule and to also try to keep the same completion date 2 weeks after we missed the initial start date. I told you I would try to accommodate you as much as possible and also that we would work a few nights to try to get the project back on schedule, (WHICH WE DID). I had 2 guys in your home laying new tile at 2:00 AM (wHAT COMPANY DOES THAT??) I did that for you. We often worked in your home until 9:00-10:00 PM Yes, I did have a guy quit because I had him working late hours at your house! How are you going to try to make this a negative on my part when this benefited you. You know what, construction is a revolving door Tyler, people come and go all the time. That happens to be why that guy quit. But guess what, he begged to come back 3 weeks later and I said no. You know what, I'm not going to entertain this at all. It's unfortunate that people get to write whatever they want on a computer in this day and age. You acted like a jerk most of the time and was not easy to deal with. It was like you forgot that YOU changed the start date on the US and I still tried to work with you. We didn't finish because I no longer wanted to work with you on this project. We quit. Plain and simple. Left money on the table because I did not like how you were speaking to me and my guys. You're unhappy, and that's your problem, not mine. You treated my crew like they were behind the entire time when you are the person that put the entire project behind from the beginning.
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0.5   |  06-08-2020
Review by Maxine R. in Rantoul, IL
not professional at all. kept leaving job to work on other job although advised them I need project finished due to husband's disability. Caused damage to washing machine in moving it and as of this date has not paid for that. When I complained was very rude. Had to talk to attorney to get things done.
Response by NPS Sales, Contracting, & Repairs, LLC: I worked this job into my schedule as the client expressed that she needed the work done to assist her ailing husband. We were very cordial and professional as the customer often weeped on our shoulders during this trying time. I extended services free of charge to them as they were pastors and I am a man of faith. I am disheartened that you would leave a review that is this unfair to the services we extended to you. I gave you a $2,200 discount solely based on your health situations. This unfairness makes it hard for me to do this for others.

0 of 1 users found this review helpful.

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