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79 Years In Business

Company Details

  • Bilingual

Contact

Serving You Locally
Hartford, CT 06114
http://www.newpro.com

Hours

  • Mon: 8:00 AM - 8:00 PM
  • Tue: 8:00 AM - 8:00 PM
  • Wed: 8:00 AM - 8:00 PM
  • Thu: 8:00 AM - 8:00 PM
  • Fri: 8:00 AM - 8:00 PM
  • Sat: 9:00 AM - 5:00 PM
  • Sun: 9:00 AM - 5:00 PM
View All Details & Credentials

Service Details

  • Residential Work

Areas of Expertise

  • Windows & Doors
  • Roofing
  • Siding
  • Flooring
  • Baths, Showers, and Walk-In Baths
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.8
2851 Verified Reviews
  • 5
    2519
  • 4
    223
  • 3
    58
  • 2
    16
  • 1
    35

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 2851 results
5.0 Christina F. Beverly, MA
4/19/2022

Kevin Swindell just completed our tub and shower surround. Not only did he do a fantastic job, he was also incredibly professional, friendly and great to work with. He put us completely at ease and we knew we were in good hands. One way that NewPro can improve is that their customer service team could be proactive in letting us know if the timeline gets pushed back. We understand many companies are behind, but the minute they knew that they wouldnâ t be able to meet our February install date, we should have received a phone call. Instead, I had to call several times in order to get in touch with someone. But overall we are very happy with the experience and love the work that Kevin did!

5.0 Rose L. Pawtucket, RI
7/29/2021

Claude and Harold did such a great job. They worked nine hours with just a small lunch break. They did a fantastic job and cleaned up after themselves. Could not be happier.

5.0 James D. Sterling, CT
9/14/2020

Mat Van Leeuwen from Newpro installed a walk in shower for us. This was a pretty big job because we needed him to take out our old porcelain tub first and move some plumbing around. Our house is over 115 years old so of course spaces are pretty small. Mat took his time to make sure to get things right and we couldn't be happier! The products are high quality and the total process was very professional. Mat was a pleasure to work with.

Response from Company:

Hi James! Mat is an excellent installer! We are glad to hear that he provided you with the 5-star experience that NEWPRO is known for. We will be sure to share your feedback with him. We hope you enjoy your new shower for many years to come. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you for the 5-star review and welcome to the NEWPRO family!

4.5 Michael T. Milford, NH
2/9/2020

Customer service and fixed dates for installation date difficult to extract from the contractor. Further, they STILL HAVE NOT FILED FOR THE REQUIRED BUILDING PERMIT DESPITE MY INSTRUCTIONS. IF THEY CANNOT SHOW ME A PROPERLY AUTHORIZED BUILDING PERMIT, THEY WILL NOT BE ALLOWED TO DO ANY WORK ON OUR HOME AND THE CONTRACT, THEREBY RENDERED VOID AND ALL FUNDS BE REQUIRED TO BE REFUNDED.

Response from Company:

Hi Michael. Thank you for your feedback. Our Installation manager is aware of the permit requirements and has sent in a request for your project. Our production department has taken the proper measures to ensure that you will be notified with an update. If you have any other questions or concerns, please reach out directly to us. Thank you and have a nice day.

0.50 Kathryn H. Jamaica Plain, MA
12/17/2019

They misrepresentation there services and canceled tow times. They scheduled to do the work in one day and never scheduled the return. The process took longer the given by Newpro Operating, LLC.

Response from Company:

. Hi Kathryn. We are disappointed to receive your negative rating. Our apologies for not leaving you with an experience nothing less than 5 stars. There is nothing more important than providing an exceptional experience to anyone who considers and/or does business with NEWPRO. Our VP of Operations has been in contact with you to learn what experience resulted in your rating. Thank you and have a nice day

4.0 David B. Franklin, MA
10/27/2019

Awesome team doing the actual work. My job had to be tweaked after the install was completed but they stood behind their work and made it good.

Response from Company:

Hi David! We are glad to hear that you are a fan of the NEWPRO team! When you become a NEWPRO customer, you're our customer for life. We offer you decades of experience and service, the best products in the industry, certified installation experts, and our entire team to answer any questions, and concerns you may ever have. Thank you for your feedback and welcome to the NEWPRO family!

5.0 Cathy L. Concord, NH
7/22/2019

I needed a new roof and got a quote from a number of roofers. NewPro came and did a great job. I am very happy with my new roof and the cost.

Response from Company:

Hi Cathy! Welcome to the NEWPRO family! We truly appreciate the opportunity to present our product and services to you in your home. Our priority is to deliver nothing less than an exceptional experience. When you become a NEWPRO customer, you're our customer for life. We are glad to hear that you like your new roof. If you ever have any questions or concerns, please do not hesitate to reach out to us. Thank you and have a great day!

5.0 Cindy T. Townsend, MA
12/16/2018

I’m very happy with the NewPro process. The initial meeting went well... friendly, relaxed, clearly presented, and made sure to know what i needed/ wanted. No pressure. The work was done and the outcome was exactly as promised.

4.0 Svetlana S. Winthrop, MA
11/4/2018

The only have 1 size bath tub 60 inch. They didn’t even ask me what size of bath tub I want before coming out to my home. It was just a waist of time.

5.0 Charlotte W. Ipswich, MA
2/22/2018

We were truly impressed with the three in home workers that showed up at our door. Extremely polite, just friendly enough and worked diligently on the project all day, Made sure the rugs were covered with drop cloths, suggested we close off the other rooms, in case of dust ,even measured the existing shower curtain to assure that the rod would be placed high enough Final clean up was good and the tub looks great!

Photos

Newpro Operating, LLC
8
Window and Siding Remodel
8
Window & Door Replacement

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