Old Time Chimney Sweep

4.32 |148 Verified Ratings
Write a Review

Old Time Chimney Sweep

4.32 | 148 Verified Ratings
Write a Review

205-285-9032

3080 Teresa Drive
Birmingham, AL 35217
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Profile
Old Time Chimney Sweep


"Customer service the way it used to be"

Old Time Chimney Sweep was started with the idea of providing customer service the way it was in the Old Times. We believe great customer service is almost non-existent. We hope to set the industry standard by providing our customers with service thats second to none. Working in the service industry the image of a company is reflected by the field workers. One of the first things a customer sees will be the service technician. Whatever impression he or she leaves will be the initial label placed on our company. This is why Old Time Chimney Sweep has gone above and beyond when hiring employees to represent us. When a technician from our company arrives for safety inspection and sweep, you can feel confident knowing youre in good hands. We have what we believe to be some of the best & most knowledgeable technicians in the industry & when it comes to the safety of you and your family well leave nothing to chance.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Birmingham
  • Huntsville
  • Tuscaloosa
  • Decatur
  • Bessemer
  • Northport
  • Madison
  • Alabaster
  • Coaling
  • Adamsville
  • Siluria
  • Warrior
  • Brookside
  • Fultondale
  • Palmerdale
  • Sayre
  • Dolomite
  • Fairfield
  • Sterrett
  • Trafford
  • New Castle
  • Saginaw
  • Cottondale
  • Leeds
  • Pinson
  • Clay
  • Mount Olive
  • Vandiver
  • Morris
  • Alton
  • Green Pond
  • Graysville
  • Trussville
  • Pleasant Grove
  • Odenville
  • Owens Cross Roads
  • Vance
  • Docena
  • Gardendale
  • Shannon
  • Kimberly
  • Pelham
  • Watson
  • Peterson
  • See All >

Services Offered

Cleaning & Maid Services
  • Clean & Inspect Chimney
Fireplace & Wood Stoves

Areas of Expertise

  • Smoke Problems
  • Water/Leak Problems
  • Relines
  • Restoration
  • Customer Service

Quick Facts

Business Hours
(Please call to confirm)
  • Trip Charge

Credentials

In Business Since: 2000
Insurance
Type: General Liability
Amount:
Expiration: 09-17-2019
Awards
  • Home Advisor Elite
Screening
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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 
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Ratings & Reviews
Old Time Chimney Sweep

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 148
  Page 1 of 15
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4.0   |  
The owner Mike and I had a misunderstanding at first. But, Mike is a true professional and addressed my concerns and did an outstanding job with my chimney repair. After talking to getting to know Mike I find him to be a hardworking and honest business man. I would strongly recommend his services.
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1.0   |  
They never returned to complete the job after several calls and complaints.

1 of 1 users found this review helpful.

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4.5   |  
satisfactory work done.
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2.0   |  
The final step of check-up services (light the pilot) was not done despite several calls to the office to try to make some arrangements. I was expecting that to be performed and I asked that when I hired the service.

1 of 1 users found this review helpful.

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4.5   |  
Review by in Huntsville, AL
Project: Repair a Brick or Stone Fireplace (Non-Gas)
Great work
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5.0   |  
Review by in Huntsville, AL
Project: Repair a Brick or Stone Fireplace (Non-Gas)
Great job!
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0.5   |  02-10-2019
Review by Ronald F. in Leeds, AL
This had been a terrible experience. I already knew that I needed the back panel of my fireplace rectory replaced because it had some signs of wear (crumbling) and it cracked when removed from the fireplace. I created the Job on Home Advisor and was contacted by Brad, a representative of Old Time Chimney Sweep. He said the chimney must be cleaned and inspected before they could do any repair. After discussing details and setting up the cleaning/inspection appointment arrival for Friday 18 January 2019 from 11:00 AM to 12:00 PM, we began corresponding by txt through the cell phone number he provided. During the cleaning/inspection the technicians (Curtis and Kevin) said that I needed all three rectory panels replaced. I paid $289 for the cleaning/inspection which included a $100 deposit for the rectory repair. Immediately after the inspection, I sent a text to Brad to discuss the cleaning/inspection results and request the repair for Friday, 01 February 2019, which was two weeks from the inspection. He texted back that my requested time shouldn't be a problem and he would follow up later. On Tuesday, 22 January 2019, I texted Brad and received confirmation of the rectory installation for Friday, 01 February 2019 between 9:00 AM to 10:00AM. I texted Brad Thursday at 8:00 AM as a reminder and received a text back at 12:42 PM stating that Brad was no longer an employee of Old Time Chimney Sweep. I called the company phone number and left a message about the appointment and the situation. A female from the company called me back and said that my previously scheduled appointment was still good. As the appointment deadline approached, I called the company phone number and the female who previously confirmed my appointment said the installers were probably stuck in traffic, and that she would find out the status and call me back. After another hour without an update, I called back and had to leave a message requesting the status. I left another message requesting a call back and a final message that I had to leave the house for another appointment. My whole day taken off work was ruined. I reached out for prior confirmation and when no-one arrived for the appointment, I called again and kept my schedule flexible in order to complete the work. I was never given the courtesy of a returned call and after the first commitment for a returned call my calls are no longer answered. I have lost all confidence in the professionalism of this company and want a full refund for the amount paid ($289.00). I lost an entire day, plus whatever time it will take to recover the money I paid for the cleaning/inspection/deposit they required...and will likely be required by the next contractor. This is my second attempt to provide feedback and get some help recovering my money from this project. I called Home Advisor and thought someone from Home Advisor was supposed to be calling me for resolution but I have not heard anything from

2 of 2 users found this review helpful.

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4.0   |  
Review by in Bessemer, AL
They are bot through yet coming back to do some more work.
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4.5   |  
Review by in Birmingham, AL
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5.0   |  
Review by in Birmingham, AL
Did an excellent job.
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Showing 1-10 of 148
  Page 1 of 15

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