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Peak Pool & Spa Service

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18 Years In Business

Company Details

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Contact

1775 West Williams Street, PNB 105
Apex, NC 27523
www.peakpoolandspa.com

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat: Closed
  • Sun:
View All Details & Credentials

Service Details

    Areas of Expertise

    • Liner Replacements
    • Pump, filter and heater repair
    • Pool Maintenance
    • Hot Tub or Spa Services
    View All Offerings and Cities Served

    Cost Information

    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.0
    151 Verified Reviews
    • 5
      87
    • 4
      35
    • 3
      4
    • 2
      5
    • 1
      20
    Showing 1-10 of 151 results
    0.50 Owen M. Willow Spring, NC
    12/14/2018

    Very frustrating situation! He is a one-man operation operating out of apartment and van. He has no back-up. Website shows beautiful pictures but no substance to operation. It's him and him alone. Almost impossible to contact him. After 5 weeks and 4 visits and $700 the hot tub has the same problem as initially reported.

    Response from Company:

    Just to reply to this. The issue with the hot tub had to do with electrical. We did replace the sensors, and yes it was late. The reason for this was, and he knew, we were going on vacation and then there was a very large snow storm that happened, something we could not control. Once we were able to get out, we promptly fixed the sensors and the hot tub was working, and the customer saw that it was working and signed off on the job. We are a small business, and very proud of that fact. There is no apartment nor any van involved, that is a falsehood. After 13 years as a small business, we are quite happy to stay a small business.

    0.50 Johnathan T. Garner, NC
    12/3/2018

    It was awful.

    4.5 Thomas M. Cary, NC
    12/3/2018

    showed up on time

    5.0 John B. Durham, NC
    11/26/2018

    On time , work was very professional, price was much better than expected. I would highly recommend this company.

    4.5 Clark S. Durham, NC
    11/14/2018

    We are very pleased with the results we got from this service.

    1.0 Bea H. Apex, NC
    10/31/2018

    I chose Peak Pool and Spas because the website screened and approved the company. Jason was very quick to come out to my home to assess the situation. I was really impressed. Repair work total was over $1,200. Included a circuit board and pump. A couple of weeks after installation I realized the lights in the spa weren't working and asked him to take a look. That was early September. After multiple texts, phone call and email from his website, and after many promises and dates set to come back, he never showed. Another service provider checked out the issues and found that the board Jason installed was not configured correctly for my spa in 4 different areas. Now the board has to be replaced as it is shorted out. While I got a receipt for the 50% up front cost from Jason, I never could get the receipt for the rest of the money spent nor paperwork for the circuit board and pump warranty. He is aware of where I sit with things at this point. I told him I want my money back. He said he would check into the board warranty. It's been over a week and I haven't heard from him. I am truly stunned at how someone with a good business and a reputation to protect would treat clients like this. So obviously in it for the money, not for quality of service and without a care or concern about what he leaves people behind with. Stay away from Peak Pool and Spa!

    5.0 Kim L. Wake Forest, NC
    10/30/2018

    I got an incredible price on my new liner,almost 2000.00 less than other competitors. Jay was friendly and so easy to work with. My pool is beautiful and he continues to check in to make sure everything is working properly

    1.0 Will W. Durham, NC
    10/29/2018

    Hard to contact, the job is not complete.Customer service is terrible.

    5.0 Victoria W. Raleigh, NC
    10/16/2018

    Jason did a great job replacing our pool liner at a reasonable price.

    5.0 Marcy H. Durham, NC
    10/10/2018

    No Comment.

    Photos

    Peak Pool & Spa Service
    8
    Henderson
    5
    Spa Cleaning

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