Pipe Wrench Plumbing, Heating & Cooling, Inc.

4.34 | 139 Verified Ratings
Write a Review

Pipe Wrench Plumbing, Heating & Cooling, Inc.

4.34 | 139 Verified Ratings
Write a Review

615-843-9361

10641 Braden Dicky Lane, Suite 5
Knoxville, TN 37932
 
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Pipe Wrench Plumbing, Heating & Cooling, Inc.


Same Day Service Guaranteed or the Visit Is FREE!

Winner of Knoxville News Sentinel's "Knoxville's Best of 2017", and a 2018 Finalist for Small Business Excellence Award with the Knoxville Chamber's Pinnacle Business Awards, Pipe Wrench Plumbing, Heating & Cooling, Inc., is committed to excellence in every aspect of our business. You can expect a standard of integrity bound by fairness, honesty, and personal responsibility in everything we do. Accurate knowledge of our trade, skill, and conscientious care of our clients' needs is what makes us true professionals. Our service area includes Knoxville, Farragut, Maryville, Oak Ridge, & Surrounding Areas. INSTANT FINANCING Available! Please give us a call today!

Achievements


Service Area

  • Knoxville
  • Maryville
  • Oak Ridge
  • Clinton
  • Lenoir City
  • Harriman
  • Tallassee
  • Alcoa
  • Powell
  • Seymour
  • Rockwood
  • Mascot
  • Friendsville
  • Jacksboro
  • Greenback
  • Rockford
  • Louisville
  • Heiskell
  • Walland
  • Loudon
  • Oliver Springs
  • Corryton
  • Sweetwater
  • Kingston
  • Townsend
  • See All >

Services Offered

Air Conditioning
Heating & Furnace Systems
Plumbing
Septic Tanks & Wells
Water Treatment System

Areas of Expertise

  • Water & Sewer Line Repair or Replace
  • Hot Water Heater Repair or Replace
  • Drain Line Breakage - Camera Locate
  • Sewer Main - Clear
  • Heating and Cooling Repair or Replacement

Product Brands Used

  • Amana
  • American Standard
  • Bryant
  • Carrier
  • Goodman
  • Honeywell
  • Lennox International, Inc.
  • Rheem
  • Rinnai
  • Trane
  • American Standard
  • Bradford White
  • Delta
  • Eljer
  • GRUNDFOS Pumps Corporation
  • Grohe
  • Jacuzzi
  • Kohler
  • Moen
  • Price Pfister
  • Rheem
  • TOTO
  • Viega
  • Wolverine Brass, Inc.
  • Navien, Rinnai
  • See All >

Quick Facts

Business Hours
Monday:
7:00 AM to 7:00 PM
Tuesday:
7:00 AM to 7:00 PM
Wednesday:
7:00 AM to 7:00 PM
Thursday:
7:00 AM to 12:00 AM
Friday:
7:00 AM to 7:00 PM
Saturday:
8:00 AM to 4:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Warranty Description: Minimum 5 year warranty on repair or replacement

Credentials

In Business Since: 1977
Memberships & Affiliations
  • Plumbing-Heating-Cooling Contractors Association (PHCC)
  • Nexstar Network
State Licensing
Trade: CMC
License #: 44110
Expiration: 09-30-2018
Trade: BC
License #: 44110
Expiration: 09-30-2018
Green Certifications
  • Green Seal Certification - www.greenseal.org
  • Green Plumber
Awards
  • Top 10 Nexstar Network Business To Work For
  • Voted Knoxville's #1 Plumber 2017 - by Knox News Sentinel Readers
  • 2018 Finalist for the Small Business Pinnacle Award - Knoxville Chamber
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Young Williams Animal Shelter Sponsorships

Second Harvest - Official Donation Drop-off Point

Alzheimer's Tennessee - Smokies Trot 5K Sponsor

The Joy of Music School

Hurricane Harvey Relief Efforts

 

Photos
Pipe Wrench Plumbing, Heating & Cooling, Inc.


My Work
2 Projects
Save $25 on ANY Plumbing or HVAC Service Save $25
Save $250 on Waterline Replacement Save $250
Save $250 on Trenchless Waterline Replacement Save $250
Save $250 on New Tankless Water Heater with Installation. Standard 12 year warranty. Save $250
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Pipe Wrench Plumbing, Heating & Cooling, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 140
  Page 1 of 14
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5.0   |  
Review by in Knoxville, TN
very helpful and professional
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1.0   |  
Review by in Knoxville, TN
Terrible customer service. The first time I scheduled, they called my work number to say they were on their way - which I never gave them (they took it off the caller ID). When I didn't answer (because I wasn't at work) they moved on to the next customer rather than calling the cell # I had given. They eventually came back that day, but it was several hours past the original appointment time. They "fixed" the issue, but 2 days later we have no hot water again. When I called for them to come back out, I was told we would be charged again and would receive a scheduling call. We missed the scheduling call, but received a confirmation text. We've waited around the house for 4 hours. When I called in, I found out they had canceled our appointment since we never called them back - the confirmation text did not request a callback. Now, they want more money to come out this evening, since they claim that text was sent in error. How could we know that? They may do fine work, but their communication and customer service are the worst I've ever seen.
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Emily, normally, our communication is noteworthy for it's perfection. We apologize that this was not your experience, and for any inconvenience it caused you. Thank you, Laura C., Customer Satisfaction Specialist.
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4.5   |  
The workers arrived when promised, and were very friendly and knowledgeable. We did have a problem with the installation, but after a couple of return visits, things were corrected, and our house has never been so cool in the summer!
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Naomi, Thank you so much for choosing Pipe Wrench and for your review!! - Laura C., Customer Satisfaction Specialist.
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5.0   |  
Review by in Knoxville, TN
They did a good job.
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Leta and Wayne, thank you so much for choosing Pipe Wrench to do your work and for the 5 star rating! We appreciate you, Laura C. Customer Satisfaction Specialist.
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3.0   |  
Pipe Wrench done a good job as far as the piping work but left my yard a mess. Took a long time to get them to come back and fix the yard and it has never been the same. Very disappointed.
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Pam, I cannot find your name in our system, so I assume that your job is under a different name? Please call me as soon as you can, (865) 583-3957, ext 115. I want to talk to you about your experience. This is NOT acceptable and certainly not the experience we want our customers to have. We'd like to change that disappointment if we may. Thank you so much, Pam, for choosing Pipe Wrench! - Laura C., Customer Satisfaction Specialist
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5.0   |  
Review by in Knoxville, TN
They cleaned up and swept the floor. They were very helpful and patient.
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Thank you for your 5 star rating and review, Iran! We appreciate your business and kind words! Thank you for choosing Pipe Wrench!
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5.0   |  
Review by in Knoxville, TN
Very efficient. Arrived on time. Sent 3 different specialists all in same day. Very knowledgeable and I was very pleased with their work.
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Laurie, Thank you for your business and for this review. You have pointed out something that most people don't realize. We have a large team of plumbers and hvac technicians and each of them specialize in a variety of elements of the trade. When we get a service or installation request, we are always careful to send out the right technician for each task. Thank you for pointing this out!! We appreciate you! - Laura C., Customer Satisfaction Specialist.
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5.0   |  
Review by in Knoxville, TN
$129 to connect a hose. Prompt, professional, good communication.
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Jackie! Thank you so much for taking the time to post this review and thank you for calling Pipe Wrench! We appreciate your business. - Laura C., Customer Satisfaction Specialist
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5.0   |  
Review by in Lenoir City, TN
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Dawn, thank you so much for choosing Pipe Wrench to work on your gas line! We appreciate your business and your taking time to post a review! Thanks again, Laura C., Customer Satisfaction Specialist.
Was this review helpful?  
5.0   |  
Review by in Knoxville, TN
very knowledgeable technicians and they know how to complete there job.
Response by Pipe Wrench Plumbing, Heating & Cooling, Inc.: Jocy, Thank you so much for choosing Pipe Wrench to do your work! And thank you for taking a moment to post a 5 star rating and review - it means the world to us! We appreciate you!
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Showing 1-10 of 140
  Page 1 of 14

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  1. Verify Trade License
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  2. Verify Insurance
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  3. Verification of State Business Filings
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  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
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