Pronto Home Repairs

Update: I was contacted by the companys central office. I was told that Jonathan and his team had been let go because of previous issues. They are currently replacing the Maryland office. I was not further charged and they refunded my deposit. Original: Jonathan came promptly to my first appointment to look at the window repair work I needed to be done. He was friendly and responsive. The estimate came quickly and I agreed to the work. He said it would take two days plus materials and based his estimate on that. The first day they were supposed to come no one showed or called. I called after waiting hours and Jonathan rescheduled for another day. The workers were supposed to show up at 8:30 am the next day, but they did not arrive until after 10 am. They left and returned around 12. They worked from 12 to 5 and then left. I got an invoice saying all the agreed-upon work was done and they charged me the full amount. When I looked only 1/2 of the work was completed. They painted over the rest to make it look like the work was completed. I called Jonathan and he came the next day. He looked at the work and confirmed it was not complete. He said the contractors ran into complications. No one told me that and they tried to charge me for work that was not done. Jonathan said he would get the workers back out to come up with solutions to the problem. I did not hear from Jonathan for a week. When I contacted him he said the original workers had bailed and he is working with someone new who can finish the job. At this point, it is been a month without Jonathan reaching out to make any contact. I would not recommend this company at all!

The handyman did a good job. However he brought his wife and included her in the fee because it included 2people. I did not request 2 people.Also the fee was not what was quoted. Elaine johnson 8301 East beach dr nw wdc

Very prompt. No delays experienced.

Excellent response and quality of work. Just felt prices were very high for the type of work done.

I hired this company to repair couple of paint repairs. They did good job, the painter was very capable, knowledgable and flexible to get the job done. He was very professional and responsive. The customer service from Pronto was really good. I highly recommend them.

Eli was very efficient with the estimate, and Tony H. was knowledgeable and very resourceful in working around some curve balls thrown at us by suppliers and weather.

c

On time and courteous

The tech Victor was really nice, and the work was wonderful.