Pronto Moving & Storage Inc

The move was done with excellence. The customer service team was very informative throughout the move and helped with key adjustments. The movers came out and cleared my 3b2b house in half a workday. Everything was professionally packed and crated. Overall, I was very impressed with the booking process and how simple my move was, and will be referring them to family in the future.

We agreed to a contract with Pronto Moving and Storage on November 17, 2021, for a move from Spring Branch, TX to Murphy, NC. The estimate was $3415 for an estimated 450 cubic feet of items and a $200 fee for a kayak, which they considered a bulk item. The move was supposed to take place on December 27, 2021, or December 28, 2021, because we had to vacate our home on December 30, 2021. On December 20, 2021, we received a text from Pronto stating that they were one truck down and one driver down and asked if we postpone our move to early January. We replied immediately, reminding them that we had to be out of our home by December 30, 2021. We then had to try to find another mover immediately and, given the short notice, we were not able to find any that could meet the pickup date. After numerous phone calls, emails, and texts, Pronto said that they would fly a person from Florida to Texas to complete our move. They also said that the charge for the move would be $1500 more than the original quote. Since it was virtually impossible to find a mover to make an interstate shipment on one week's notice, we had no choice but to agree. We were told that the driver would show up on December 26, 2021. When he did not show up, we called Pronto and were told that he would show up on December 27, 2021. The driver eventually did show up with a U-Haul truck and loaded it. He did not have stickers to label the items being loaded, nor did he have anything to prevent them from moving around inside the truck. Also, because he was alone, my wife and I carried the four pieces of furniture we were moving to the truck. After he loaded the truck, I went through the item list he had created and made several corrections. It was a very unprofessional job. The driver tried to force us to accept a delivery on January 1 (see attached photo), even though we had told Pronto many times that we could not accept delivery until January 3. I had to force the driver to modify the document he handed me for the delivery date and made it January 4. The day AFTER pickup, we texted a New Visual Binding Estimate. This was not presented to us on the date of the pickup and I did not sign it. Interestingly, the New Visual Binding Estimate had a date that was different from the date our belongings were picked up. When it came time for delivery, we received a phone call from the driver stating that the trucker would have to use a shuttle because our roads were too twisty and narrow for an 18-wheeler. Because we are the first house in the development and there is a straight shot to our house, I argued with the driver, but he said the company decided this based on Google maps, not him. The charge for this shuttle service was $491 and was based on their estimate of cubic feet, not based on the exact measurements I provided them in a spreadsheet. Note that the driver told me that they were going to have to offload the 18-wheeler and put it in a shuttle truck. Once again, we had no choice but to proceed. When our belongings arrived, the driver presented me with a document that I was supposed to sign indicating that everything had been received in good shape. I told him that I was not going to sign anything until everything was offloaded and accounted for. Anyway, when I paid the $491, I asked for a receipt. The driver gave me a receipt and signed it, Nick (Forman) (sic). I asked for his last name and he said, I do not give anyone my last name. I asked the driver and his helper to line the boxes up against the garage wall so the writing on the boxes (that told us what we were in them) was visible. That, too, seemed to annoy the driver. After the driver and his helper loaded our items into our garage, I noticed that a ladder and a very expensive generator were missing. Finally, the driver asked me if I was going to tip him and his helper!

They were great customer service people and great communicators with the clients. They handled antiques very well and safely. I did not have any problems with them.