Proserv America, LLC

They were great and on time.

Proserve America Air/Heat LLC, is one of the most professional, honest, well run companies I have dealt with in quite a while. I needed to purchase a new Central Air/Heat Unit in early Feb. 2017. for my home. I have never dealt with a company where every employee was not only competent in each of their respective positions, but truly excelled in providing excellent customer service whether on the phone or in person. My Sales Rep. Marc Dye arrived on time with a smile, was personable & friendly. He clearly explained what the issues were with my old unit & why it needed to be replaced. He listened to what I was looking for in a new unit and then wrote out a quote for three different units as I had requested. His knowledge allowed him to easily convey the differences between the units in layman's terms. I appreciated that he didn't recite a sales pitch on what I should purchase. He spoke to me, not at me, which is also something that I look for when hiring any company. I appreciated the respect. The installers were friendly & polite. They worked very hard & had my unit installed in just about 4 hours. During the installation, the project manager stopped by to check the work already completed & then sat with me and discussed having the ducts cleaned. Again, no sales pitch or pressure to have them cleaned. Simply informative, should I choose to have them cleaned. I had the pleasure of speaking with my contact in the main office Andrea'. She took care of appointments, billing, warranties, permit & city inspector appointment to guarantee the unit was installed up to code. She answered every question I had & always returned phone calls in a timely fashion. The manager, Jesus, was involved every step of the way, making sure things ran smoothly. When speaking with him it was apparent that he is truly committed to making sure that each customer is completely satisfied with every part of the job, from beginning to end. Thank You to all of the Proserve employees who worked very hard as a team, making me a very happy customer.

I had them out just to inspect and service my unit. I was very pleased with their work. I would recommend them again and again and again.

Excellent service we would recommend to everybody. They came out promptly and advised us on the best efficient system for our need. We are thrilled with our unit and anticipate many trouble-free years. The Walkers

The company is always on time, clean, neat, and they were quick with passing the inspection. Very professional!