Pros on Call, LLC

4.03 |15 Verified Ratings
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Pros on Call, LLC

4.03 | 15 Verified Ratings

973-986-3930

111 West Anderson Lane, Suite D200
Austin, TX 78752
 
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Profile
Pros on Call, LLC


Industry Innovator in Home & Business Security and Garage Door Services

Pros on Call, LLC is innovating the home security industry through a nationwide, comprehensive network of expert technicians managed by a 24/7 emergency dispatch center. We specialize in garage door repairs, services, and installations, as well as commercial and residential locksmith services, CCTV, and access control.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Austin
  • Round Rock
  • Pflugerville
  • Cedar Park
  • Manor
  • Hutto
  • Taylor
  • Spicewood

Services Offered

Garage & Garage Doors
  • Garage Door Opener Install
  • Garage Door Install
  • Garage Door Repair
  • Garage Door Opener Repair
Home Security Services
  • Home Automation System Install
Locksmith
  • Locksmith - For Business

Areas of Expertise

  • Garage Door - Installation
  • Garage Door - Repair
  • Locksmith - Home
  • Locksmith - For Business
  • Access Control & CCTV

Product Brands Used

  • Chamberlain
  • Genie
  • Liftmaster
  • Wayne Dalton
  • Baldwin
  • Kwikset
  • Schlage

Quick Facts

Business Hours
Monday:
8:00 AM to 10:00 PM
Tuesday:
8:00 AM to 10:00 PM
Wednesday:
8:00 PM to 10:00 PM
Thursday:
8:00 AM to 10:00 PM
Friday:
8:00 AM to 10:00 PM
Saturday:
8:00 AM to 10:00 PM
Sunday:
8:00 AM to 10:00 PM
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2012
State Licensing
Trade: Locksmith Company
License #: B19847
Expiration: 03-31-2019
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 
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Ratings & Reviews
Pros on Call, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 15
  Page 1 of 2
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4.5   |  
Review by in Austin, TX
AK is a pro at his profession. Prompt, Courteous, Thorough and knowledable
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0.5   |  09-08-2018
Review by Catherine M. in Austin, TX
NEVER, EVER hire this company! I hired them to re key my locks. The copies wouldn't work. I went to three different places, including their office, and the copies still wouldn't work. A week later they sent an "expert" who looked at the copies and said they wouldn't work but he didn't look at the locks to see what the problem was. They said they would have to send another "expert" in a few days. I couldn't wait two weeks to have functioning keys, so I called other company and had them come that day. He tried to cut a copy and couldn't make it work either. He looked inside the locks and said that the Pros on Call technician did a sloppy job with the pins which is why none of the copies would work. He had to re key the locks again and made me copies and they all work perfectly. Pros On Call has a contract that states that the customer cannot dispute the charges any of the technicians do because they might be independent contractors. I was able to dispute the charges with my credit card company and they responded they wanted to resolve it and gave a fake phone number, so my credited card company sided with me and I didn't have to pay them.
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4.0   |  
Review by in Austin, TX
I like the new repairment through panels. It looks very nice; and, the automatic opener works fine now. Good job.
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5.0   |  
Review by in Pflugerville, TX
They are honest & will not charge more than they should
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5.0   |  
Review by in Austin, TX
Fast, got it done!
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5.0   |  
Review by in Austin, TX
All good.
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1.0   |  
Review by in Austin, TX
Rate quoted by the locksmith who came to do the job was much higher than the one quoted over the phone. I offered to decline the service but we ended up agreeing on a compromised rate. Later, I found out that one of the four keys he gave me did not work so I had to go to Home Depot to have one made.
Response by Pros on Call, LLC: Hi Yoichi, We are sorry to hear that you are unsatisfied with the service you received. We strive to provide clear and honest pricing, but we also strive to make clear that any prices discussed on the phone are initial estimates, pending what we find on site. Regarding the issue with one of the keys not working, we always uphold our warranty on all services provided. Please reach out to us at admin@prosoncall.com so that we can either get your 4th key fixed or remove it from your bill.
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5.0   |  
Review by in Kyle, TX
Same day service. Excellent experience.
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5.0   |  
Review by in Buda, TX
Wonderful job!
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5.0   |  
Review by in Leander, TX
Very satisfied... in fact, they came the very next day and got it done. I had scheduled it for two days later.
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Showing 1-10 of 15
  Page 1 of 2

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

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