Pumphrey Plumbing, LLC - Trang ch Facebook

In this particular case, it was not necessary for him to turn the main valve off to change the wax ring for the toilet. When we turned the valve off and disconnected the toilet, we found that the leak was not in the wax ring but in the connection in the wall from the brass valve to the CPVC fitting; it was cracked. When the supply tube was disconnected from the toilet the crack got worse, broke and water came out and then we shut the main valve off. We used a shop vacuum to help remove excess water to the best of our ability. We repaired the leak and reset the toilet. Expressing dissatisfaction, we decided not to charge for the service. We received a call later that evening requesting that someone come to remedy the situation further, however, we did not have the equipment to do so. We contacted a restoration company and in turn they contacted the customer to send someone out, but they did not have anyone available that evening but could send someone first thing in the morning. The customer insisted someone come that evening. We asked the restoration company to follow-up the following morning, however, was declined to come to the property for service. According to the Environmental Protection Agency (https://www.epa.gov/mold/ten-things-you-should-know-about-mol), ??to prevent mold from forming clean and dry any damp or wet building material and furnishings within 24-48 hours to prevent mold growth.? Although we did not have anyone available at the preferred time, we wanted to ensure that someone addressed this within the parameters established by the EPA. We truly regret that you had an unacceptable experience with us. Since we did encounter a problem, we were doing our best to provide a solution and arrange for a professional service for cleaning at no charge. We are sorry that our options were not ideal.

We appreciate you taking a moment to provide us your thoughts. Feedback from our customers is important. We will always strive to do our best and provide our customers with 5 star service. We see that we fell short in customer service and note that value for the money was less than average. We regret the experience was not optimal, however, given the competition for this particular type of service we have found that our rates are comparable to those in the market. We hope that end result was reflective of our overall efforts. Thank you for hiring Pumphrey Plumbing to address your plumbing needs.

Thank you for taking the time to leave us a review! It is important for us to hear from our customers to help us assess our performance. We are happy to read that you had a great experience with us. Thank you for choosing Pumphrey Plumbing for your plumbing needs.