Ramos Pack and Move

4.44 | 58 Verified Ratings
Write a Review

Ramos Pack and Move

4.44 | 58 Verified Ratings

210-627-0340

310 Chestnut Street
San Antonio, TX 78250
Tell us your zip code to view pricing & schedule
Tell us your location to view pricing & schedule
Choose your project to view pricing & schedule

Please enter valid zip.

Please choose a location.

We're sorry but the time you have chosen is no longer available.
Please select a new time below:
Please call 210-627-0340 to schedule your appointment with .
There was an issue connecting to the server. Please try again or call Customer Service at 1-877-800-3177.
We're sorry but the time you have chosen is no longer available.
Please select a new time below:

Select your appointment type and time:

Profile
Ramos Pack and Move


At Ramos Pack & Move we begin with the customer in mind, and then we focus on delivering quality moving services. Don't over-pay for a great moving experience when you can get both by hiring Ramos Pack & Move. We provide local moving services, and long-distance moving in Texas only. Other services: packing/unpacking, office moves, assembly/disassembly of cubicles, safes, and pool tables. Make Ramos Pack & Move your trusted partner for your next move.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • San Antonio
  • Schertz
  • Canyon Lake
  • New Braunfels
  • Boerne
  • Adkins
  • Converse
  • Marion
  • Cibolo
  • Bulverde
  • Helotes
  • San Marcos
  • See All >

Services Offered

Moving
  • Local, In-state Moving Service

Areas of Expertise

  • Full Packing and Full Unpacking
  • Office moves, cublicles
  • Upright Pianos
  • Fireproof Filing Cabinets
  • Gun Safes

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates
  • Trip Charge
  • Credit Cards Accepted
  • Bilingual

Credentials

In Business Since: 2016
State Licensing
Trade: Household Goods Mover
License #: 006990323C
Expiration: 02-28-2020
Insurance
Type: General Liability
Amount: $2,000,000
Expiration: 04-28-2018
Type: Other
Amount: $10,000
Expiration: 04-29-2018
Type: Automotive
Amount: $1,000,000
Expiration: 05-08-2018
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 

Photos
Ramos Pack and Move


My Work
2 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Ramos Pack and Move

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 58
  Page 1 of 6
Sort by newest   Date ▼   Rating  
2.0   |  
I would not recommend this company. Be aware that you will be doing a lot of work yourself. We laid down our own protective runners so flooring would not get dirty. I was made aware they do not have mattress protectors, so I purchased 4 so our mattresses would not get soiled or rained on. I was made aware they do not move flat screen tvs. So that was an item we knew we had to deal with on our own. I was made aware they do not touch water lines. So my husband and I had to deal with disconnecting and reconnecting refridgerators and washers from house to house. As movers loaded the truck we had to stop them and ask if they had shrink wrap and blankets because they were just loading furnuture without protecting it. The truck they brought was not sufficient for the move. We had to rent a U Haul and move items that were left behind, that we did not know they did not load. They stacked heavy boxes on top of less heavy boxes therefore crushing items. They unloaded garage items in a nonsensible way, pinning items that common sense should tell you to not to block or pin in by, again, very heavy items. My husband spent hours rearranging the garage. We spent money on an additional U Haul, paper and plastic floor covering for protection at both houses, and mattress covers. Overall I could have gotten the same quality work from day laborers. These are not PROFESSIONALS. They were late. They barely spoke except when we stopped them to explain or correct what was happening. They were in a hurry. They did not handle items with care. The only reason I am giving them 2 stars is because the job was done as opposed to not done at all. Call a professional. Or move yourself. Either way you will get better results.
Response by Ramos Pack and Move: Customers have a right to express how they feel and I support that. However, there are statements in this review that are not factual. The customer had previously rented a U-Haul before the team ever showed up because they expressed their desire to move their four fish tanks with rescued turtles, this was part of what was discussed when we scheduled the move. It is not true that they had to get a U-Haul because the team couldn't get the job done. My team did leave behind a BBQ grill, and that is our fault. We own this. I spent an hour during a free in-home consultation answering questions and concerns as well as clarifying what services we can provide and what services we don't. The customer was well informed. I was always open and honest and never committed to anything we couldn't do. The customer told me her husband would disconnect fridge waterline, even though we can help with this task as well as disconnecting washer/dryer. The team is trained to work with a sense of urgency. The team members tend to be shy, but that should not be misinterpreted for anything else. The team did handle items with care. When unloading the garage items it was decided in partnership with customer to unloading quickly versus organizing the garage, this was to save time, as this was the main priority of the customer...saving time to save money. The team was willing to do more at the customer's request, but the customer decided to focus on just moving items vs moving and organizing. The estimated time was at 8 hours, the team did it in 5.5 hours. This is a case where the customer regrets not fully utilizing the team, which resulted in the customer being surprised by how much workload they took on that my team could have easily done for them. There is a lot that the team got right that we are not getting credit for. The customer tipped the team at the end of the move. There is room for improvement, and things we could have done better. The team could have done a final walk-through to ensure nothing was left behind. This is a fair call-out. We were late due to bad weather and traffic, this happens sometimes...but no excuse. we own this one too. Moving is stressful no matter how much you plan. Hiring a moving company does not eliminate the stress of moving and the customer needs to provide direction as to where to place items. Sometimes one spouse says one thing and the other spouse says another. Moving requires constant good communication and good partnership from both parties - customer and moving company. We own that fact that we could have done better in that respect. I have already spent time revisiting the importance of communication with all my team members. We treat all feedback seriously as an opportunity to improve. No one is perfect, but we strive to be. If anyone has questions about this negative review or others please feel free to ask.
Was this review helpful?  
5.0   |  
I did the research but my niece and nephew hired them. Thney were very satified
Was this review helpful?  
5.0   |  
Very careful with my antique items.
Was this review helpful?  
1.0   |  
The owner seems on the spot and sincere but the guys he hires to pack are absolutely horrible! What a MESS! Then when we finally got my mom unpacked an antique copper container my father( passed away) and elderly mother just loved was taken. It was no where in the boxes. I guess thy are not bonded? I contacted the owner and he has not gotten back with me.
Was this review helpful?  
5.0   |  
Excellent job, protected our furniture.
Was this review helpful?  
4.0   |  
Was this review helpful?  
5.0   |  
Great job
Was this review helpful?  
5.0   |  
James and Joe were very professional and worked fast. They handled our items carefully, and were careful going around our narrow stair landing. The weather was terrible...bad icing, but they made the appointment anyway. Appreciate their good service!
Was this review helpful?  
5.0   |  
Movers were on time and completed the job in two hours. Would use them again
Was this review helpful?  
5.0   |  
Very pleased.
Was this review helpful?  
Showing 1-10 of 58
  Page 1 of 6

Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
    HomeAdvisor verifies the social security number(s) of the owner/principal for identity check purposes. This check applies primarily to smaller business entities.
  10. Identity Verification (Reverse Phone Lookup)
    We conduct a reverse business phone lookup to identify records matching the phone number information provided by the business.



NOTE: Member service professional information confirmed as described above may change or expire over time; while HomeAdvisor attempts to maintain accurate and up-to-date information, and confirms changes when notified, we cannot guarantee that profile and screening information is accurate. Therefore, we recommend that before working with a service professional you verify that information presented is still current and/or acceptable to you.
Please see HomeAdvisor's Terms and Conditions for a full description of how we screen Service Professionals

**Only for U.S. service professionals

Final Step - Confirm Your Appointment:

Confirm your appointment with on , - Change


Required
 
Required
Required
Required