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34 Years In Business

Company Details

Contact

2030 Airport Flex Dr, Ste D & E
Charlotte, NC 28208
https://refloor.com/

Hours

  • Mon: 8:00 AM - 8:00 PM
  • Tue: 8:00 AM - 8:00 PM
  • Wed: 8:00 AM - 8:00 PM
  • Thu: 8:00 AM - 8:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat: 9:00 AM - 6:00 PM
  • Sun: 11:00 AM - 5:00 PM
View All Details & Credentials

Service Details

  • Residential Work
  • Small Jobs Welcome

Areas of Expertise

  • Luxury Vinyl Plank Flooring
  • LVT / LVP
  • Waterproof Flooring, Pet-Proof Flooring, Kid-Proof Flooring
  • We do NOT refinish hardwood floors
  • We do NOT sell carpet
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Warranty Offered
  • Credit Cards Accepted

Ratings

4.6
14 Verified Reviews
  • 5
    12
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    1

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 14 results
5.0 Sailor T. Saint Louis, MO
10/13/2023

The work was very professional done in timely manner and look awesome,everything was very good.

5.0 Jodi H. Saint Peters, MO
5/16/2023

Refloor did an AMAZING job from start to finish. The design consultant (Blake), project coordinator (Retina), installation coordinator (Carley), the installer (Marcelo)- and his helper (Jay), were all very professional and excellent at their jobs. Iâ d also like to give the installer, Marcelo, a BIG shoutoutâ ¦ he could not have been any nicer, considerate, or efficient. He did an EXCELLENT job at installing our floors and included us with all decision making that popped up along the way. You can tell that he takes pride in his work and that he really wants the customers to be happy with it too. And we are HAPPY! The floors look AMAZING. We are impressed and glad that we chose Refloor. We HIGHLY recommend them. Thanks Refloor!

5.0 Elijah O. Belleville, IL
1/19/2023

Great professionals who educate you on the entire process.

3.5 Mary T. Saint Louis, MO
10/14/2022

The original installer made some minor mistakes that were picked up by the second installer. The company is working to correct them as we speak!

5.0 Shelly B. Bethalto, IL
7/17/2022

Our experience was positive. The floors were installed quickly and are just beautiful! We’ve gotten many compliments on our floors.

Response from Company:

Thank you SO much Shelly for your amazing feedback and 5-STAR review! We are so honored to be able to provide lifetime flooring options for our St. Louis customers. We know you are going to LOVE your new floors for years to come!

5.0 Carrie F. Auburn Hills, MI
3/11/2022

Refloor is extremely organized and professional. Their communication alone was 5 stars. They were extremely patient, answered all of my questions and my floors turned out beautiful. They moved all of my furniture, installed the flooring, cleaned up and put all of my furniture back. They were over the top friendly and confident. I would definitely recommend Refloor!

5.0 Jack L. West Bloomfield, MI
3/11/2022

Refloor did a great job on my basement and laundry room floors. The salesperson was very knowledgeable and made picking a color easy. My old floors were scratched up because of my dogs but my new floor is definitely more durable. I definitely recommend Refloor to anyone that wants new flooring in their home, you won't be disappointed!

5.0 Scott S. Riverview, FL
7/27/2021

I hired Refloor to come back and do my basement too. The installation was delayed due to stock shortage but the floors are in and they are beautiful. I hired my own painter to stain the moldings to match the floors. The floors look so much like real wood. Great job!

5.0 Marcia B. Rochester, MI
7/26/2021

My experience was great. The salesperson, Adam, was very knowledgeable and was patient with us as we took a long time to make a color choice. The installation took about 2 -1/2 days and the floors came out excellent. The GM came out to take a look and deliver my extra planks. Very happy overall. Highly recommend Refloor!

0.50 Amy W. Detroit, MI
7/2/2021

I have spent the last few weeks dealing with Refloor. Its been a huge hassle. Many many mistakes were made. A lot of promises were made. Especially by my sales person, that werent correct or true. My sales person took pictures of all my personal financial documents and lost them!!! The contractors sent to do the job had been shown pictures of the surface of the floor. the day of install. $2000 more to level the floor. Contractors chose not to level the whole space and put a bandaid on something that apparently needed surgery! The floor snapped , crackled and popped . My newly painted walls were smudged with white caulk , finishes were not clean and professional. 2 people , a contractor and the GM came separately to see that I wasnt over reacting to the poor prep and workmanship. It was decided the whole floor should be lifted and glued down. The workers came on Fathers Day to do this and determined the floor needed to be leveled correctly and a different quality floor be installed instead. The sales person came back the following day , I chose a new flooring he was completely unaccountable for his statements . Blamed the flooring company for misinformation. Contractors returned the following week , removed the flooring , completely leveled the cement . At that point GM ( who swore the original flooring chosen was [redacted] ) offered to put the stuff back down!!! He told me. Now that the floor is level it would work. What to believe at this point. I went with door number 2 and took the second choice flooring. The flooring was installed Monday and Friday. I have taken 7 days off work for this to be completed properly( unpaid )! fought to have a timely and properly finished install, my belongings in the space damaged / destroyed because the sales person promised everything would be moved and then put back and the contractors werent on the same page and blamed me the customer When the workers left , what they considered a finished job, nothing was moved back, my lifetime of Christmas decorations was dumped upside down and broken ornaments everywhere, the doors to bathroom and utility rooms were not rehung , garbage from the job left in my driveway. The new floor looks good and because I wouldnt settle for mediocre, the walls where they ruined my paint and finishing edges around pipes were corrected. The one person I d really like to thank in all of this Samantha, the project manager. She helped get my financing through, she took me seriously and was accountable for the company. I would do your due diligence in choosing a flooring company . Lots of research and read reviews. If you dont have a perfect level floor this may not be for you. The sales person did his job. He sold me flooring!

Photos

Refloor - Charlotte
6
Sample of our work

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