Residential Improvements

4.16 | 85 Verified Ratings
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Residential Improvements

4.16 | 85 Verified Ratings

855-743-3694

18 Walker Way
Albany, NY 12205
 
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Profile
Residential Improvements


We have over 15 years of experience in the business. At Residential Improvements, we pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! We are located in Albany, New York. Thank you.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Albany
  • Schenectady
  • Chicopee
  • Poughkeepsie
  • Amherst
  • Troy
  • Brattleboro
  • Northampton
  • Red Hook
  • Glens Falls
  • Pittsfield
  • Kingston
  • Holyoke
  • Greenfield
  • Stockbridge
  • Latham
  • Lee
  • Westfield
  • Dalton
  • West Springfield
  • West Hatfield
  • Charlemont
  • Deerfield
  • Bondville
  • Jamaica
  • Buckland
  • Northfield
  • Hudson Falls
  • Bovina Center
  • North Amherst
  • Maryland
  • Lagrangeville
  • Dolgeville
  • Savoy
  • Colrain
  • Rowe
  • East Arlington
  • Manchester Center
  • Williamsburg
  • Huntington
  • Windham
  • North Hatfield
  • Clifton Park
  • New Baltimore
  • Livingston Manor
  • Tyringham
  • Gloversville
  • Guilderland
  • Saratoga Springs
  • Caroga Lake
  • South Glens Falls
  • Florence
  • Housatonic
  • Ashfield
  • Ghent
  • Millbrook
  • North Granville
  • Middlefield
  • Danby
  • Amenia
  • Ballston Spa
  • Cobleskill
  • East Nassau
  • Highland
  • South Hadley
  • South Newfane
  • Chesterfield
  • Cummington
  • Erving
  • Shelburne Falls
  • Speculator
  • Berkshire
  • Hinsdale
  • Russell
  • Woronoco
  • Dorset
  • Hatfield
  • Monterey
  • Harpersfield
  • Montague
  • Chester
  • Feeding Hills
  • Newfane
  • Catskill
  • Rhinebeck
  • Southampton
  • Easthampton
  • Sandisfield
  • Warwick
  • Lenox Dale
  • South Deerfield
  • Arlington
  • Bellows Falls
  • East Schodack
  • Nassau
  • Drury
  • Otis
  • Sunderland
  • West Rutland
  • Pleasant Valley
  • See All >

Services Offered

Siding
  • Traditional Stucco Siding Install
  • Metal Siding Install
  • Vinyl Siding Install
  • Vinyl Siding Repair
  • Wood / Fiber-Cement Siding Install
  • Wood / Fiber-Cement Siding Repair
  • Synthetic Stucco Siding Install
Windows

Areas of Expertise

  • Wood or Fiber - Cement Siding - Install or Completely Replace
  • Brick or Stone Siding: Install or Completely Replace
  • Exterior Shutters - Install or Replace
  • Vinyl Siding - Install or Completely Replace
  • Window Glass - Install or Replace

Product Brands Used

  • Andersen Windows
  • Pella Corporation
  • Simonton Windows and Doors
  • Okna windows, Provia doors
  • James Hardie
  • Richards

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1999
Memberships & Affiliations
  • American Architectural Manufacturers Association (AAMA)
State Licensing
Trade: Construction Supervisors
License #: CSSL-106070
Expiration: 07-20-2019
Awards
  • Top Rated
  • Screened and Approved
  • Seal of Approval
Screening
HomeAdvisor Screened. View Details

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Business Overview

Community Involvement

Chamber of Commerce Albany/ Guilderland

 

Photos
Residential Improvements


My Work
10 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Residential Improvements

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 85
  Page 1 of 9
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5.0   |  
Review by in Colonie, NY
Project: New Windows - 6 +
I could not be happier with the process and the windows! From start to finish, Residential Improvements were detailed, thorough and wonderful to work with on the window project.
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1.0   |  
Review by in Schenectady, NY
** I have posted this same review on Google.** I unfortunately would never recommend this company to anyone due to the frustrating experience in getting our work done. My husband and I had a project that was pretty small: installation of gutters on two different small areas of our home and some deck work to properly install some flashing. We had our initial estimate for the work on 10/3/17 and signed the paperwork on 10/9/17. There were issues with lateness and not contacting me at this point and some unpreparedness on the part of the salesman that made me doubt whether we should actually move forward. But for a variety of reasons we did decide to move ahead, which I regret. At both visits, I asked the salesman approximately when the work could be completed and both times he indicated it could be be completed quickly; at the second appointment he said I would most likely be hearing from the scheduling department by the end of the week to set up the projects. This was definitely a selling point for us. When I hadnt heard from anyone within the timeframe, I called the company to get an update as to about when they would be scheduling the project. The woman I spoke with when I called initially told me she would have no way of knowing this and that they were very busy with projects. She ultimately said probably several weeks. I called every 3 or so weeks and spoke with her and was never able to get information about my project; I asked to speak to the scheduling department but she said it was just her in the office. I was told I would be called back and never was. Finally, in the second week of January, I called and got someone different on the phone and explained my concerns to him. He said he was personally looking into it and would get back to me. I never heard from him again, but two days later, two workers showed up at my door to do the deck work. This had not been scheduled at all with me and I had no idea they were coming. (This is not at all the fault of the workers as they thought it had been all worked out). But I was able to have them do the work that day and they were very respectful, kind, and did good work. Next started an extremely frustrating period of trying to get the gutter work done. I made numerous appointments (I believe 7 total) with Patrick to come to my home and do the work and he no-showed every single appointment. Maybe once or twice he contacted me at the time of the appointment to cancel, but for all the others, I was the one who reached out when he didnt show up and didnt call. He would never answer his phone and his voicemail was no longer accepting messages so we primarily corresponded via text. I called the office and tried to get assigned a different person for the work, but instead they sent Patrick to my house at 5 PM one day, without scheduling it or notifying me in any way. It was too late for him to do any work anyway because it was already dark out. I started to get some traction with one manager to get someone else out to do the project, but when I called back to speak with him literally one day after we had initially spoke, I was told he had been fired. I explained the situation to the new manager I was working with, asking to be reassigned to someone who was not Patrick. When I called the manager two days later to check in (he had said he would call me back and didnt, he told me they were sending Patrick out to my house the following day. I got very upset as I had continually asked not to work with him and they finally sent someone different out to do the work, who showed up on time and did a good job. Wound up being 2 hours of work. I sent the company an email regarding my concerns and asked to be contacted by the owner. I have never heard back.
Response by Residential Improvements: Patrick was my gutter manager and based on this review he is fired and no longer works for Residential Improvements. It was his job to coordinate all gutter jobs and ensure a timely install. Thank you for your feed back. I am the owner and I spoke with you and I know my general manager spoke with you multiple times. You were given a great sale price for the winter and all of our great winter pricing projects the customer is asked to be flexible in order to keep out crews working and many issues pop up. Based on this review you were more than flexible. You say you regret working with us and that concerns me as many customers had opposite experiences with my company. I called and thanked you, I remember specifically. You received the highest quality job and material but feel as though trying to destroy my company on Home Advisor and Google makes you feel better. I just wish there was another way. Patrick seems to have been your main source of concern and you are not the only one. Just a bit of back ground, I am a disabled vet and so is Patrick, he suffers from the riggers he experienced as a soldier. I try to employ Vets when I can but it does not always work out. I am truly sorry for your experience, everything you mentioned is my fault and I will strive to ensure we get better. We will always be here at 518-451-9487 if you call. I apologize for your experience thank you Andy
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4.0   |  
while the time line wasn't accurate or even close it was during some very cold months and the installers were dealing with the elements...the work speaks for itself, the install looks perfect, top quality job... mike and craig were clean and very professional, they really did a great job and we would gladly recommend this company to a friend....
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4.0   |  
Review by in Mechanicville, NY
Project: Install or Completely Replace Vinyl Siding
Very professional, highly quality workmanship. Very pleased with the appearance of my house...neighbors impressed, too!
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2.0   |  
The salesperson overstated what they are going do and the incidentals. After they got paid they become silent. Still waiting on them to call me back with the resolution.
Response by Residential Improvements: Joe, we did everything you wanted, you wanted us to do screens in the spring time. Right now there are blizzards, also the window sash that failed based on the manufactures defect has arrived and the manufacture is coordinating with your friend the last I heard. I spoke with the manufactures rep. And he said all is fine about a month or more ago..... I don?t believe you are living at the lake house at this time of year so we don?t have access to the house. I don?t know what incidentals you are referring to? It is really harsh to score me that low on incidentals that you are talking about if I don?t know what they are....I re read the Contract and I see we met all of our requirements....please... If you call me at 518-339-9240 I will resolve any issue you have. We are not some company that won?t honor your concerns...I will take personal responsibility. My name is Andy The owner...call any time
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4.5   |  
Review by in Gloversville, NY
The 2 installers, David & Zack, were very professional and stayed on the job until all work was done ( 2 windows for my Living Room, a front entry door and a storm door for my front entry ). Before they left they had me inspect the work and clean up to make sure I was satisfied with everything and I was very pleased with what I saw.
Response by Residential Improvements: Thank you so much for the honest and forthright review. We will use your suggestions as a tool to help us get better. We value your business, please feel free to call us anytime for any questions or suggestions. Sincerely Andy Branley President
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4.0   |  
Review by in Clifton Park, NY
The contractors & work crew were very hardworking, polite, professional, & eager to get the job done exactly the way we wanted it. They were always on time and willing to answer any questions that we had. The finished product was great! The salesman who showed us the product was personable, knowledgeable, & easy to work with from start to finish. My only negative criticism would be that the job took longer than expected as the company didn't take the correct measurements which caused for lack of materials and often the wrong materials were delivered which delayed the job.
Response by Residential Improvements: Your honest review is very heartening. Thank you so much for taking time out of your busy day to evaluate our performance. Your opinion is greatly appreciated and any questions or suggestions please feel free to call. thank you Andy Branley President
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5.0   |  
Review by in Hunter, NY
Project: New Windows - 2
the worker who installed the windows was very clean and left my home in great condition
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4.5   |  
They did a great job on our home. We replaced all our windows, doors, and sidings. Bob and his son did our siding and doors. they were wonderful. They were a delight to worked with. Only misstep was 2 windows were measured incorrectly, and it took another month to correct. my only negative. The contract was pretty close to my actual cost.
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0.5   |  12-04-2017
Review by Eva S.
Project: Install or Repair Siding
I'm just so frustrated at the current time. I should have been kept up to date on the progress and issues and I've just been kept in the dark.
Response by Residential Improvements: How can you be frustrated I gave you a free insulated siding upgrade and it?s raining today our guys will be over there tomorrow first thing in the morning it?s not fair to put a review on home advisor. You have someone supervising the job there and we?ve talk to them.
Showing 1-10 of 85
  Page 1 of 9

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