Residential Improvements

3.96 |92 Verified Ratings
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Residential Improvements

3.96 | 92 Verified Ratings
Write a Review

855-743-3694

18 Walker Way
Albany, NY 12205
 
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Residential Improvements


We have over 15 years of experience in the business. At Residential Improvements, we pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business! We are located in Albany, New York. Thank you.

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Service Area

  • Albany
  • Schenectady
  • Chicopee
  • Northampton
  • Poughkeepsie
  • Troy
  • Brattleboro
  • Amherst
  • Red Hook
  • Glens Falls
  • Pittsfield
  • Stockbridge
  • Greenfield
  • Charlemont
  • Holyoke
  • Kingston
  • Lee
  • West Springfield
  • West Hatfield
  • Latham
  • Westfield
  • Dalton
  • Deerfield
  • Bondville
  • Jamaica
  • Hudson Falls
  • Buckland
  • Northfield
  • Bovina Center
  • North Amherst
  • Maryland
  • Lagrangeville
  • Dolgeville
  • Savoy
  • Rowe
  • East Arlington
  • Manchester Center
  • Colrain
  • Williamsburg
  • Windham
  • Huntington
  • Clifton Park
  • North Hatfield
  • New Baltimore
  • Livingston Manor
  • Tyringham
  • Gloversville
  • Guilderland
  • Saratoga Springs
  • South Glens Falls
  • Caroga Lake
  • Housatonic
  • Florence
  • Ghent
  • Ashfield
  • Millbrook
  • North Granville
  • Middlefield
  • Danby
  • Amenia
  • Ballston Spa
  • Cobleskill
  • East Nassau
  • Highland
  • South Hadley
  • South Newfane
  • Cummington
  • Chesterfield
  • Erving
  • Shelburne Falls
  • Speculator
  • Berkshire
  • Hinsdale
  • Russell
  • Woronoco
  • Dorset
  • Monterey
  • Harpersfield
  • Hatfield
  • Montague
  • Catskill
  • Chester
  • Feeding Hills
  • Newfane
  • Rhinebeck
  • Southampton
  • Easthampton
  • Sandisfield
  • Warwick
  • Lenox Dale
  • Arlington
  • South Deerfield
  • East Schodack
  • Nassau
  • Bellows Falls
  • Drury
  • Schuylerville
  • Otis
  • Sunderland
  • West Rutland
  • See All >

Services Offered

Siding
  • Traditional Stucco Siding Install
  • Metal Siding Install
  • Vinyl Siding Install
  • Wood / Fiber-Cement Siding Install
  • Synthetic Stucco Siding Install
Windows

Areas of Expertise

  • Wood or Fiber - Cement Siding - Install or Completely Replace
  • Brick or Stone Siding: Install or Completely Replace
  • Exterior Shutters - Install or Replace
  • Vinyl Siding - Install or Completely Replace
  • Window Glass - Install or Replace

Product Brands Used

  • Andersen Windows
  • Pella Corporation
  • Simonton Windows and Doors
  • Okna windows, Provia doors
  • James Hardie
  • Richards

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1999
Memberships & Affiliations
  • American Architectural Manufacturers Association (AAMA)
State Licensing
Trade: Construction Supervisors
License #: CSSL-106070
Expiration: 07-20-2019
Awards
  • Top Rated
  • Screened and Approved
  • Seal of Approval
Screening
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Business Overview

Community Involvement

Chamber of Commerce Albany/ Guilderland

 

Photos
Residential Improvements


My Work
10 Projects
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Ratings & Reviews
Residential Improvements

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 92
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1.0   |  
Review by in NY
The company does not come back to fix the shoddy work done by their contractors. One entire side of our house has wavy siding. Work was originally done in October 2017. Even when calling the company repeatedly since then they have not returned. The standard answer is we will put you on the schedule. Then the owner gets an attitude with the customer, even though they have already been paid over $20,000 for the job. DO NOT USE RESIDENTIAL IMPROVEMENTS find another company that stands behind the work they do.
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0.5   |  07-17-2018
Review by Stephen M. in Haines Falls, NY
Project: Install or Completely Replace Vinyl Siding
I hired them to replace my windows and siding. The sales rep did not specify that window replacement was not total window replacement. They just cut out the windows from the existing frame and installed inserts. They have been back at least 8 times to repair siding that was falling off the house, that was improperly installed. I have called them again several times in the past three weeks and they have assured me they would be back within a week to fix more of the siding that is falling off the house, they have not called me back or scheduled anyone to fix the problem. The owner Andy Branley who is a veteran apologized for the poor job, I did not initially give a review for the job because of his veteran status, I too am a veteran of the Vietnam war and could not let this go any longer, it has been over a year and I'm still trying to get them to come and fix the siding that was improperly installed.
Response by Residential Improvements: This is a windy area and there can be issues with shake siding on the top course. We came out to the home multiple times for small issues and there was never a problem. I personally went to his home and told him I would redo all the windows to his expectations, just let me order new ones. He declined. I said leave these for now and I will do all new. He declined. The last service he had was a piece of trim came loose, I gave it to my service department and did not follow up, that was my fault. The service was a couple nails and a ladder to get to the spot. I called Saturday and was sending out my new service tech. He declined and told my rep. he hired another guy, I said send me the bill I will reimburse him. We came and serviced Steve every time he called (8 times) but this last minor service I thought my service guy did it but he didn't. This is such an unfair review. I can't believe Steve can get away with this, bringing my rating down based on a nail and a ladder. I hope it makes you feel good Steve. We will still be here when you call. Your siding was installed to manufacturers specifications, you have a warranty and you are spreading lies, pretty sad. We are not perfect but I do make it a point to service my jobs as needed. You had 8 very minor issues. Any one please call my cell at 518-339-9240 I can show you the completion where Steve was happy and the minor services we completed.
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0.5   |  07-10-2018
Review by Kenneth R. in Elka Park, NY
Project: Install or Completely Replace Vinyl Siding
They did not finish the siding of my home or the trim on my windows. He did not finish my deck they did not secure the one corner of the deck which is now an insurance issue. They poured a concrete garage slab 6 inches below grade. They took $80,000 of a $93,000 job, and never finished anything they started. I have not seen him since February.
Response by Residential Improvements: Ken, This is really not fair. Anyone can call me and I would be glad to go from start to finish on all the work we did for you. I did all the work I could on your father's house. First off, you lied and said you owned the home and that is fine because you do have residence there. I did all of your siding and even changed the stone for you because you did not like the look after we did thousands of dollars of work. I had my carpenter there every day doing exactly what you wanted on the deck and step by step you were there and any one can call me and ask my son and my carpenter. Building the stainless steel wire railings takes precision and accuracy and we did it all to your satisfaction. We built you a 40 by 16 foot deck that went around a corner another 10 or 16 feet, I forget exactly because I don't have your file in front of me.The whole deck was made of the highest grade composite decking and rails with stainless steel cables laced through. Please, anyone call me to see this deck because I have pictures before and after. The front deck was also included even though you changed the stair plan and cost me another $1,200.00 dollars in stainless steel cable connectors. On the deck alone my material cost was over $30,000 dollars. Then I did your entire home with the highest grade siding with insulation attached. We replaced all of your windows with triple pane windows and you loved all of the work, you even signed off on it and told me my guys were great.The material for the stone and siding cost my company 15K or more and I can show any one that wants to see. That does not include the labor installing it. The windows are my most expensive too and anyone please call me for the bill. You know your home is at the bottom of a hill and you have major water problems in the basement but I sealed the new basement windows (the original windows were letting water just flow in) and built them up a bit with pressure treated lumber to stop the water flow. Your whole foundation is below grade, you know it and we discussed it. Then we did you foundation for the garage. The inspector said that I could just pour a slab that uses 1/2 the concrete and 1/2 the work but because you were on the mountain I went for the full footing and frost walls and I even bumped you up to a 6-8 inch slab. You know that we spoke before I poured the slab. YOU WANTED A BIGGER THAN NORMAL GARAGE DOOR! I had to keep the slab a bit lower but we discussed that I would put an apron drain in and run the water, if there was a flow, over to city drainage, which we were well above. This was your only option based on the garage door clearance you wanted. This is unbelievable how a guy, like you, a business owner, can lie and try to hurt me. Everything I did was approved by the code enforcement officer and approved. I even had the permit in hand and discussed it all with the code officer. You know I was approved for all the permits and you gladly paid, although I wanted to wait. You paid before alot of the work started. This whole thing went bad when Central Hudson told you that you had to move a power line before we built the garage and they wanted over 15K. I had the permit to build and did not understand how they could stop us. I spent hours on the phone and got them down to 5k to move it but you refused to pay and blamed me. I have a permit to build, it was unforeseen but you swore at me, berated me, etc. My staff did not want to talk to you. I finally said let's split it $2500 each but you just remained angry and said no. Here we are, you have all the materials to frame and finish the garage, I build a garage for $3500.00 labor. If you pay Central Hudson we will build the garage.
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0.5   |  06-27-2018
Review by Robert N. in Voorheesville, NY
Project: Install or Replace Wood or Fiber-Cement Siding
The communication problem was acute, they took my deposit in April and never started the job. After multiple phone calls I did eventually get my money back.
Response by Residential Improvements: you had special order siding, takes 5 weeks to get. I own it now. Thanks, but you are unfair. We did work for you in the past you said do hardie board no problem...I got the permit, and you never read your home owners association rules so we were stopped and I had to take it down.I still have that siding. Then you wanted wood, we ordered it and did it and you were happy. Unbelievable you try to hurt my company, you are a loathsome individual.
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0.5   |  05-10-2018
Review by James B. in Warrensburg, NY
Project: Install or Completely Replace Vinyl Siding
Long on promises, short on delivery. Asked if they used Sub-Contractors, assured they only used their own employees. Sub-contractors showed up for job. Work done competently, good workers for the most part. Have one small problem I'm trying to get resolved. This is where the fun started. Multiple phone calls, multiple assurances, promises of problem to be taken care of, asked many times to be kept informed of timing of resolution. Nada, zilch, none. Live in high traffic area, still have their sign, thinking of adding comments. At this point, would have hard time recommending this company, Hoping for speedy resolve. Not to belabor the point, but other sites have very similar reviews.
Response by Residential Improvements: First of all, the people you say are subcontractors, are people that work for my company. Based on the way they run their crews you have to understand that this is the way they want to get paid. I have 18 employees that want me to pay them through my payroll. Any one of the individuals that worked on your property are insured by me, their work is backed by me and anything done is my responsibility. You even said they did a great job but you have a small issue so you give me a 1/2 star? You never called me at 518-339-9240. I service and back all of our jobs. I am so sad that you would destroy my company here based on what you said was a "small issue". I guess there is no way to resolve this horrible rating but I wish you would reconsider. Thank you, Andy
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5.0   |  
The siding turned out beautiful and made a huge difference in the appearance of our home.
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5.0   |  
Review by in Colonie, NY
Project: New Windows - 6 +
I could not be happier with the process and the windows! From start to finish, Residential Improvements were detailed, thorough and wonderful to work with on the window project.
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1.0   |  
Review by in Schenectady, NY
** I have posted this same review on Google.** I unfortunately would never recommend this company to anyone due to the frustrating experience in getting our work done. My husband and I had a project that was pretty small: installation of gutters on two different small areas of our home and some deck work to properly install some flashing. We had our initial estimate for the work on 10/3/17 and signed the paperwork on 10/9/17. There were issues with lateness and not contacting me at this point and some unpreparedness on the part of the salesman that made me doubt whether we should actually move forward. But for a variety of reasons we did decide to move ahead, which I regret. At both visits, I asked the salesman approximately when the work could be completed and both times he indicated it could be be completed quickly; at the second appointment he said I would most likely be hearing from the scheduling department by the end of the week to set up the projects. This was definitely a selling point for us. When I hadnt heard from anyone within the timeframe, I called the company to get an update as to about when they would be scheduling the project. The woman I spoke with when I called initially told me she would have no way of knowing this and that they were very busy with projects. She ultimately said probably several weeks. I called every 3 or so weeks and spoke with her and was never able to get information about my project; I asked to speak to the scheduling department but she said it was just her in the office. I was told I would be called back and never was. Finally, in the second week of January, I called and got someone different on the phone and explained my concerns to him. He said he was personally looking into it and would get back to me. I never heard from him again, but two days later, two workers showed up at my door to do the deck work. This had not been scheduled at all with me and I had no idea they were coming. (This is not at all the fault of the workers as they thought it had been all worked out). But I was able to have them do the work that day and they were very respectful, kind, and did good work. Next started an extremely frustrating period of trying to get the gutter work done. I made numerous appointments (I believe 7 total) with Patrick to come to my home and do the work and he no-showed every single appointment. Maybe once or twice he contacted me at the time of the appointment to cancel, but for all the others, I was the one who reached out when he didnt show up and didnt call. He would never answer his phone and his voicemail was no longer accepting messages so we primarily corresponded via text. I called the office and tried to get assigned a different person for the work, but instead they sent Patrick to my house at 5 PM one day, without scheduling it or notifying me in any way. It was too late for him to do any work anyway because it was already dark out. I started to get some traction with one manager to get someone else out to do the project, but when I called back to speak with him literally one day after we had initially spoke, I was told he had been fired. I explained the situation to the new manager I was working with, asking to be reassigned to someone who was not Patrick. When I called the manager two days later to check in (he had said he would call me back and didnt, he told me they were sending Patrick out to my house the following day. I got very upset as I had continually asked not to work with him and they finally sent someone different out to do the work, who showed up on time and did a good job. Wound up being 2 hours of work. I sent the company an email regarding my concerns and asked to be contacted by the owner. I have never heard back.
Response by Residential Improvements: Patrick was my gutter manager and based on this review he is fired and no longer works for Residential Improvements. It was his job to coordinate all gutter jobs and ensure a timely install. Thank you for your feed back. I am the owner and I spoke with you and I know my general manager spoke with you multiple times. You were given a great sale price for the winter and all of our great winter pricing projects the customer is asked to be flexible in order to keep out crews working and many issues pop up. Based on this review you were more than flexible. You say you regret working with us and that concerns me as many customers had opposite experiences with my company. I called and thanked you, I remember specifically. You received the highest quality job and material but feel as though trying to destroy my company on Home Advisor and Google makes you feel better. I just wish there was another way. Patrick seems to have been your main source of concern and you are not the only one. Just a bit of back ground, I am a disabled vet and so is Patrick, he suffers from the riggers he experienced as a soldier. I try to employ Vets when I can but it does not always work out. I am truly sorry for your experience, everything you mentioned is my fault and I will strive to ensure we get better. We will always be here at 518-451-9487 if you call. I apologize for your experience thank you Andy
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1.0   |  
Review by in Castleton On Hudson, NY
Project: Remodel or Renovate One or More Rooms
Untrained worker who had 15 min of instruction in the morning and left to himself, filthy, never cleaned up, not well coordinated. told job would be done by Thanksgiving, not finished until middle of January. Work was sloppy and unprofessional, personal property damaged, just wanted the money and didn't care about the lack of quality. Still not right. A nightmare from start to finish. ex. cut window opening too large, stands out on outside of house, wallboard tape shows, wallboard seams look drunk, electrical outlets left holes in the walls, chunks of spackle on furniture and new flooring just laid.
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4.0   |  
while the time line wasn't accurate or even close it was during some very cold months and the installers were dealing with the elements...the work speaks for itself, the install looks perfect, top quality job... mike and craig were clean and very professional, they really did a great job and we would gladly recommend this company to a friend....
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Showing 1-10 of 92
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