Roofing Systems Elite

A first-rate company. They showed up early, did the work as promised, and their clean-up was thorough.

First, I want to mention that the roof turned out great. The roofing crew that was hired by Roofing Systems Elite did a good job, except for the damage to my concrete driveway (still not fixed). This could have been a great project if I had not been lied to, over and over. My large deposit was used to buy materials for another job, therefore leading to a never-ending line of excuses, lies and severe delays in my project. I hesitated to leave a review, but after the months of lies, excuses and stress that this project caused me, I feel it only fair to share my experience, in hopes of helping others make an informed decision.

Great value, excellent followup

I am grateful to Lauren for informing me on insurance coverage for roof damages. Yet to see if my homeowners insurance premium will increase from this claim, so just keep that in mind as something that may happen if you do this through insurance. I don't think there are tight enough regulations for contract work in NC and that's more of the issue here. This company does not perform any of the actual labor and it can be extremely, extremely frustrating to deal with third parties, and a customer service person who does not listen and follow up in a timely manner on legitimate customer concerns. My new gutters look and function great and I am highly satisfied with them. Very happy to not have to clean gutters ever again. The roof looks great, and aside from a problem with a skylight the roof is functional. I recommend if you have custom skylights or a sunroom you should directly hire the person who will be replacing your roof (rather than hiring someone who will hire some other day laborers to replace it). Communication was a struggle.

Lauren's customer communication, and commitment to excellence are "Spot On"! Thank You, gilley

They were a pleasure, Lauren did a great job and we are very pleased! Lauren looks out for her customers!