Rosa & Tim's Pro Cleaning Service, LLC

4.64 | 79 Verified Ratings
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267-573-6407

311 Conestoga Way
Eagleville, PA 19403
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Rosa & Tim's Pro Cleaning Service, LLC


Rosa & Tim's Pro Cleaning Service, LLC, is your one stop source for all your cleaning needs. From our detail oriented approach to our reasonable rates we are the best choice for the job. Give us a call today and give your home or office a cleaner tomorrow!

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Philadelphia
  • Norristown
  • Valley Forge
  • Chester
  • Wayne
  • West Chester
  • North Wales
  • Cherry Hill
  • Eagleville
  • Media
  • Harleysville
  • Riverton
  • Audubon
  • Collingswood
  • Downingtown
  • Blue Bell
  • Bensalem
  • Bellmawr
  • Pottstown
  • Exton
  • Collegeville
  • Phoenixville
  • Conshohocken
  • Springfield
  • Camden
  • Southeastern
  • Pennsauken
  • Telford
  • Warminster
  • Spring House
  • Oaklyn
  • Riverside
  • Feasterville Trevose
  • Boyertown
  • Souderton
  • Chalfont
  • Wyncote
  • Narberth
  • Colmar
  • Thorndale
  • West Point
  • Croydon
  • Deptford
  • Villanova
  • Paoli
  • Schwenksville
  • Worcester
  • Aston
  • Wallingford
  • Southampton
  • Langhorne
  • Audubon
  • Broomall
  • Hatfield
  • Dresher
  • Cheltenham
  • Oreland
  • Glen Mills
  • Westville
  • Merion Station
  • Skippack
  • Glenside
  • Gloucester City
  • Elkins Park
  • Fairview Village
  • East Greenville
  • Bryn Mawr
  • Chester Springs
  • Sellersville
  • Spring City
  • Franconia
  • Jenkintown
  • Devon
  • Malvern
  • Fort Washington
  • Hilltown
  • Gwynedd Valley
  • Prospect Park
  • Thornton
  • Jamison
  • Lansdale
  • Hatboro
  • Havertown
  • Newtown Square
  • Swarthmore
  • Gilbertsville
  • Palmyra
  • Clifton Heights
  • Horsham
  • Ridley Park
  • Elverson
  • Pennsburg
  • Abington
  • Glenolden
  • Haverford
  • King of Prussia
  • Royersford
  • Brookhaven
  • Upper Darby
  • Silverdale
  • See All >

Services Offered

Cleaning & Maid Services
Lawn & Garden Care
Snow Removal Service
Tree Service

Areas of Expertise

  • Maid Service - Recurring

Quick Facts

Business Hours
(Please call to confirm)
  • Free Estimates

Credentials

In Business Since: 2005
Memberships & Affiliations
  • Association of Specialists in Cleaning & Restoration (ASCR)
  • Cleaning Equipment Trade Association (CETA)
Insurance
Type: General Liability
Amount:
Expiration: 01-09-2020
Type: Worker's Compensation
Amount:
Expiration: 01-09-2020
Type: Bonding
Amount:
Expiration: 01-09-2020
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

How We Got Started

I chose to work in this industry because we like to clean.

We started in this industry in 2009.

We describe our business as Family owned and operated

 
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Ratings & Reviews
Rosa & Tim's Pro Cleaning Service, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 79
  Page 1 of 8
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1.0   |  
Review by in Collegeville, PA
Does not follow up to communication. We used their service since November 2018. Cleaners were late every time. We needed to reschedule a cleaning and sent an email to Tim with no response after over a week. My husband sent a follow-up email requesting a response the same day, or we would need to terminate the service. Tim responded and agreed to the rescheduled date which was the day before we were expecting out-of-town family. Unfortunately, the cleaning crew never showed up. We called and emailed Tim to let him know. His response was that he was on vacation and did not know what happened. No apology or effort to keep our business. We had to fire Tim and his cleaners.
Response by Rosa & Tim's Pro Cleaning Service, LLC: We sent our best cleaners to Kelli's home and everything was fine for a few cleanings until I was told by my staff of abuse this lady was giving them and the extra items she made them clean that were not a part of our agreement. When I called her she got defensive and acted in a way that made it appear that she felt was better than us because of what we do for a living. I am all about customer service and customer comes first, but I told her that I didn't think we could clean for her under these conditions anymore. Unfortunately, this made her more upset and demanded that I send the ladies as usual so we did reschedule to give it another try. However, my people refused to go to the house anymore which is very unusual, but does happen from time to time. When I explained what happened Kelli insisted that we send someone, I offered a new team but she wanted the team that refused to go there. I did apologize for the situation on our side, but as I tell every prospective client - there's always going to be that 1% that you can't make happy no matter what you do. You also can't force someone to work where their not comfortable and would rather quit the company first. Kelli didn't understand this and I did stop answering her calls. We tried and we failed to make her happy because we couldn't fix the unfixable and we had two conversations after we terminated service. When we stopped responding to the almost verbal threats / demands for service they let us know we were fired. Which was also surreal as it seemed straight from Donald Trumps apprentice show... just happy this one is over. Actually when the calls stopped it was a great relief and felt stress relief to be sure. We still clean, with the same team this persons neighbor's house and everything is great! They couldn't be happier!

1 of 1 users found this review helpful.

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4.0   |  
Review by in Drexel Hill, PA
Good job
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5.0   |  
Great, will have back on regular basis.
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4.0   |  
Review by in Berwyn, PA
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5.0   |  
Great Service. Tim walked me through the process and had a team out here to clean the same day. I like it so much we signed up for bi-weekly cleaning service. Interviewed a few other cleaners and Tim by far was the most honest and straightforward we felt with. Stop your search here, Rosa and Tim have you covered.
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5.0   |  
Review by in Plymouth Meeting, PA
I still use this company on a monthly basis a year after hiring them. Good and honest team. I can depend on Rosa and her team to do a good job and Tim is very responsive to my monthly scheduling.
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2.0   |  
Review by in Blue Bell, PA
Tim was not responsive to an ongoing issue. He has multiple groups of people that clean and you do not get the same group of people each time. Certain groups are good and others are not. My last cleaning was unacceptable. Master bathroom shower was still dirty, I sent pictures to Tim and he did not respond to me. This was not the first time that the cleaning was unacceptable. He did respond the first time but when told again about the unacceptable cleaning he did not even text or call me back.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Newtown Square, PA
Professional, thorough and fantastic job overall.
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4.0   |  
Review by in Springfield, PA
Not really happy- language barrier. I have wooden floors and they were trying to vacuum the wooden floors. They didn't clean rugs. Dusted around a few rooms- didn't clean the shower in bathroom. My bathroom was cleaned very nicely. My kitchen floor didn't get cleaned. I liked them- they were very personable. did a decent job
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3.0   |  
Review by in Southampton, PA
Not as detail oriented as I would have anticipated, but overall did a good job.
Response by Rosa & Tim's Pro Cleaning Service, LLC: Not sure why this is showing up here now. I have asked about the rating system before but HomeAdvisor isn't the type of company that likes to makes changes. We have not cleaned for this lady since Dec. 4, 2017 when she moved, so I am wondering if this isn't ours... Anyway, who gives a 4 in every category and then gives a "3" overall? Makes no sense.
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Showing 1-10 of 79
  Page 1 of 8

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What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
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  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
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  10. Identity Verification (Reverse Phone Lookup)
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