Siding Depot, LLC

Very good communication with Ruby and Madison

loved the work the crews did above and beyond

Poor gutter work on my detached garage. When the supervisor told us the project was completed, the siding and gutters on the main house and gutter on my detached garage were completed, I paid the $27K install fee. Within a month or two I get notice of a Lien, filed by the material provider. Lien eventually is cleared. Then I find, part of my gutter, on the detached garage falls off. When I go to check, I find 8-9 feet of my soffit stacked next to the building. So, when the installer was pulling off my old gutter, they pulled out the fascia, allowing 8-9 feet of soffit to fall out. When I call Siding Depot, their tech says it will be $475 to repair my fascia and soffit. I explain, shame on me, for not walking every foot of the installation. But their team pilled the fascia loose when removing the old gutter. The soffit did not fall out in a neat stack beside the garage. So buyer beware, walk every inch of the work, and ask for proof the material vendors are paid, before you write the check.

Overall the quality of the work was good. The crew, although shorthanded, were hard workers and did an overall good job of cleaning up each day. The fact that they spliced into my outside AC unit power which caused the AC compressor breaker to pop was disheartening but luckily no one was electrocuted and no damage to my AC unit. The dumpster stayed in my driveway 1 week longer than they said and the extra materials laid beside the driveway for another week after that. The biggest issues were that I was required to check everything the crew did to make sure that they did everything that was on the quote; which they did not. I felt this was something that the Project manager should have done alongside me. The project manager agreed to refund money after I sent him pictures of an item omitted; however, never relayed that to their invoicing/office manager. Although they were good about not asking for any payment upfront, they required payment after each sub-project (siding/painting). The Completion Certificate that I was asked to sign and pay did not match the work that was done; credits and additions. The changes I noted on the Completion Certificate were never relayed back to the office manager. I asked for a final payment amount due after the painting portion of the project was completed which was to include any credits or additions with the hope of avoiding any future discrepancies. They provided me with an updated final total which I paid. I then received a message three weeks later saying I still owed them money. After requesting a detailed invoice, I could see where they did leave off in their original final total one add-on that I had approved and they had not given me credit for the work that was not done. There was no acknowledgment or explanation that they had made a mistake in the final number; just when are you going to pay us. If you do business with Siding Depot, I would request that the project manager (who provided the quote) be there for the inspection of each phase and provide you with an agreed-upon Certificate of Completion for the work actually performed and a detailed invoice of the total amount owed. Their response to my concerns was Thank you for the Feedback. That along with the lack of acknowledgment that they had provided an incorrect final payment amount, was very frustrating. I do not believe the customer should have to manage their invoice process and communication between their staff. Their actions seemed more like a startup company than one that has been around for years.

Every person associated with Siding Depot and my project that I encountered was professional and polite. That alone earns my business. I was extremely pleased with the result of my project which was completed quickly and without any delays. Thank you.

It would have been nice if the project manager had connected with me after the job had been completed.I never back from him.I guess he moved on to another sale to make.

Hard working crews worked from 8:15 am till dark. Always clean up and covered materials before the left for the day. Great communication with sales person anytime there was a problem. We did new siding and windows. Can't say enough about this company. I wish everyone did business this way!

To me they were very professional and informative.