Five Star Painting of Bellevue

4.58 |97 Verified Ratings
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Five Star Painting of Bellevue

4.58 | 97 Verified Ratings
Write a Review

425-454-5782

PO Box 273
Renton, WA 98057
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Profile
Five Star Painting of Bellevue


Five Star quality without the five star price

Five Star Painting, is a locally owned and operated nationally recognized family business with lifelong residence in the metro Seattle area. We are licensed general contractors and we specialize in residential and commercial interior/exterior painting

Achievements

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Service Area

  • Seattle
  • Bellevue
  • Renton
  • Issaquah
  • Sammamish
  • Redmond
  • Snoqualmie
  • Maple Valley
  • Preston
  • Seahurst
  • Fall City
  • Mercer Island
  • Medina
  • Hobart
  • North Bend
  • See All >

Services Offered

Cabinets
  • Cabinets - Refinish
Painting

Areas of Expertise

  • Kitchen and Bathroom remodeling
  • Interior / Exterior Painting
  • All facets of home maintenance and repair

Product Brands Used

  • Behr Process Corporation
  • Benjamin Moore & Co.
  • The Sherwin-Williams Company
  • Rodda Paints

Quick Facts

Business Hours
Monday:
7:00 AM to 7:00 PM
Tuesday:
7:00 AM to 7:00 PM
Wednesday:
7:00 AM to 7:00 PM
Thursday:
7:00 AM to 7:00 PM
Friday:
7:00 AM to 7:00 PM
Saturday:
7:00 AM to 7:00 PM
Sunday:
7:00 AM to 7:00 PM
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Warranty Description: 3 Year Waranty on all labor

Credentials

In Business Since: 2010
State Licensing
Trade: General Contractor
License #: FIVESSP844JN
Expiration: 04-15-2022
Green Certifications
  • LEED Certification for Individuals: LEED Accredited Professional (LEEDAP)
Screening
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Business Overview

How We Got Started

I chose to work in this industry because Because a lot of contractors don't care about their customers, this makes my job very easy..

I love working in Downtown Seattle because Like the feeling of seeing a project grow to completion.

We started in this industry in 1999.

We describe our business as Family owned and operated

What makes you upset about your industry?

The lack of follow through or communication with the customer

 

Photos
Five Star Painting of Bellevue


My Work
2 Projects
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Ratings & Reviews
Five Star Painting of Bellevue

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 97
  Page 1 of 10
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5.0   |  
Review by in Seattle, WA
Very responsive, Tom was a great communicator and the stain matched the other cabinets that were 12 years old
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5.0   |  
Review by in Maple Valley, WA
Quality paint job, very professional. I can not say enough about the painters, they were kind . worked around my home business. I highly recommend Five Star Painting of Bellevue.
Response by Five Star Painting of Bellevue: Thank you very much Linda.
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0.5   |  11-10-2020
I will start by saying it is rare that I leave a negative review, but here we go. I had done business before with Five Star Painting of Federal Way. Everything about that experience, from the scheduling to the completion of the work, was top-notch. That was why I called Five Stars to do some finish carpentry work (one of their listed services) at our new house. Unfortunately, we are now in the service area for the Bellevue franchise. When I first called to schedule an estimate, the woman on the phone said their estimators are booked solid for the next month with no availability. I was unable to even schedule an estimate. That seemed very odd to me, but whatever. Then she called back a while later and said an estimator could come to my house the next day, so we set that up. The next day the estimator showed up at the scheduled time. However, he kept thinking he was there to look at exterior paint, even though I was clear with the woman on the phone that I wanted crown molding and window casings installed. Then the estimator tells me he has not really the carpentry guy, but he can still do an estimate. He takes measurements, takes pictures, makes notes, etc. and says he will have a quote for me later the same day. This was on a Friday. By the following Tuesday, I still had not heard anything. I called the estimator and he said *oh yeah, I emailed that to you, check your spam folder. I can send it again in a few minutes*. It was not in my spam folder. Then a little bit later I get a text from him that he forwarded his notes from my job to their carpenter and that I would hear from him tomorrow (Wednesday). So at this point, it was obvious that this estimator had not done anything. By Friday, I still had not heard anything. I texted the estimator again telling him I had not heard anything. He responds and says their carpenter will get in touch with me today. A few hours later their carpenter calls me and says he has to come to my house again to do *another* estimate. He comes the same day and I show him the crown molding and window casings I want to be installed. He says he will have a quote for me on Monday. I also find out from the carpenter that he is a subcontractor *handyman*, he is not even a Five Star employee. This is especially interesting to me because I saw in a reply by Five Star Painting of Bellevue to another review that they do not have subcontractors do their work. Clearly, this is a lie. Monday comes around and the handyman sends me a quote from his business, not from Five Star. The quote is only for the crown molding (not window casings) and states to pay by check to him personally, not to his business or to Five Star Painting. I will not be doing any business with this company. Their communication and organization have been abysmal from the start. I would not trust them for a second with my money or to do the correct work at my house.
Response by Five Star Painting of Bellevue: Hi Nick, We were able to figure out what happened in your situation. We do not actually install millwork (crown molding, baseboards, etc.). Whenever we get a customer who wants work to be done that we do not do, we have a network of other licensed, bonded and insured professionals that we refer them to. The specific contractor we referred you to (Rafael) is not actually a "handyman" but is a general contractor and actually does full remodel work. We would NEVER subcontract anyone for work that we do not do ourselves, we will simply refer you to someone like Rafael who we know will do great work and is trustworthy. We're very sorry for the confusion on this matter. We have reviewed this with our office staff and have better trained them on communicating our services better to our customers. Thank you for your bringing this situation to our attention Nick.
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5.0   |  
Review by in Issaquah, WA
Juan and his assistant did an excellent job painting our home. They had great attention to detail, were on time each day, and completed the job on time and on budget. Besse, the project manager was attentive and always available for questions. A positive experience from start to finish.
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5.0   |  
Review by in Maple Valley, WA
Very professional and appreciated the entire group. Highly recommended.
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2.0   |  
Review by in Seattle, WA
This **company** is essentially a franchise sales office that hired subcontractors to perform the work using a fixed price, leading to numerous issues. In the end, the job was completed, but it was painful.
Response by Five Star Painting of Bellevue: Hi Eric, thank you for your review. We are NOT a "sales office". We have employees who have worked for us for many years and do NOT subcontractor our work out. The owner of our company has been in the industry for over 35 years and we have been in business in the Puget Sound area for 10 years. We believe we went above and beyond for you during your project. We did many items for free that was not on the contract such as go to home depot to purchase bird wire when the contract specifically said you would supply it, we installed it at zero cost to you, we removed, painted and installed where the bird wire was located which was not included in the contract. Sometimes no good deed goes unpunished, unfortunately. We do thank you for your business and for the review.
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5.0   |  
Review by in Des Moines, WA
Very professional and quality work. Our exterior home paint job was mainly all trim and cut in and they did a great job. We are very happy with the results!
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5.0   |  
Review by in Sammamish, WA
5 star did an excellent job on my house and finished the job quickly.
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5.0   |  
Review by in Renton, WA
Pablo and his crew of painters did a great job. We had Trim, Body, accents, shake and wood stains for a new color scheme and they did great on everything.
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0.5   |  05-26-2020
Review by Ryan M. in Renton, WA
Project: Paint, Varnish or Stain Interior Surfaces
Interior doors did not close and scraped floor. Cheap paint was used and spots were missed all around trim. Wall patching left rough spots. Foreman was rude on phone and then escalated to some dude, Mike, who refused to get on phone and insisted on only communicating by email which added time, frustrated, hassle, and prevented resolution of my issues. Despite not completing job to satisfaction yet, they threatened to put construction lien on property if not paid immediately. Very negative experience. I lost my temper with this company after they started treated me like a second class customer. The name of this company, Five Star Painting, is definitely inaccurate!
Response by Five Star Painting of Bellevue: UPDATE 11-16-20: Ryan FINALLY paid his bill after placing a lien on this property. Ryan booked us through Home Advisor based on our reviews and because we were cheaper than another painting company. We completed our contractual agreement with Ryan, but it wasn't until we tried to schedule the final inspection and collect the final payment that Ryan disputed the contract. Ryan demanded that we do additional work for free (including pulling weeds from his yard). We ended our working relationship with Ryan due to his foulness, immaturity, and his attempt to bully and extort us. Because we would not comply with Ryan's demands he then ordered us off his property stating that if we returned he would consider it "criminal trespass". Ryan was provided a very detailed bid that outlined the scope of work that included what work was going to be done and what work was specifically NOT going to be done. After the work was completed as contracted we reached out to Ryan to schedule the walk through with him or his real estate agent to ensure everything was taken care and address any touch up's or concerns if needed. Ryan inquired why the additional work (he assumed we would do) was not done. I don't know if Ryan confused our scope of work with the bid provided by the other painting company, but it seems so. We reiterated his scope of work that he agreed to. Ryan admitted to not reading his contract prior to agreeing to us to start the work. It was explained that he is responsible to read his contract and ask questions, but he chose not to. We offered to do the additional work for an additional cost. He was trying to insist that we do the work for free, then he tried to negotiate a ridiculous cost that he thinks was fair. Ryan put in an email to us that if we did not do the additional work on his terms that he was going to post a bad review. That's Extortion! Ryan wanted us to coordinate additional services for him, such as a house cleaning service and a gardener to mow his lawn, but expected that we - A painting company, pull weeds from the grounds? We did hire a gardener to mow the 2 (Foot) tall grass, but at no time prior did Ryan ask that the gardener pull the weeds, as obviously that would have been an additional cost, so maybe that was why Ryan Assumed that pulling weeds is something that a painting company would do. We did refuse to provide Ryan our cleaning services as the owner did not want to subject them to Ryan's abuse. Ryan has not once taken accountability for not reading his contract before agreeing to our services. Trying to resolve his claim by phone was pointless as Ryan had no intention of taking any responsibility and continued to be vile. By this point Ryan's vicious rage towards our team was completely unacceptable and was clear that Ryan can not control his temper. Ryan refused to pay and said he was going to bring in another company. Shortly after, Ryan then reached back out to us with an apology, he justified his poor behavior because he was responding to the Managers "passive aggressive abuse" but he did make a promise that if we would take his call that he would not be rude. The owner of Five Star Painting insisted that no more phone calls would be held with Ryan and that she will deal with Ryan by email only so that everyone involved is accountable. Understanding that Ryan was trying to prepare the home for sale, the owner of Five Star Painting reconsidered and she offered to Ryan that we would return to the property on the condition that; Ryan provide a letter of authorization that allows our team back on the property, that Ryan be respectful and cooperative with the new project manager, and that Ryan provide a list and (ideally) photos of the items he claimed needed touch up's. In addition it was made clear to him that we would only address issues that were on the original scope of work.
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