The Groutsmith of Charlotte

4.31 |18 Verified Ratings
Write a Review

The Groutsmith of Charlotte

4.31 | 18 Verified Ratings
Write a Review

704-749-3622

9716-B Rea Road, Suite 174
Charlotte, NC 28277
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Profile
The Groutsmith of Charlotte


Our Mission is to provide the highest quality of tile and grout cleaning, restoration and repair; to enable homeowners and business owners to enjoy and appreciate the beauty and functionality of their tile and grout surfaces. We will also assist in teaching proper maintenance techniques and provide the best products to keep your tile and grout beautiful.

Achievements

Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Charlotte
  • Gastonia
  • Kannapolis
  • Mooresville
  • Concord
  • Monroe
  • Matthews
  • Huntersville
  • Lincolnton
  • Davidson
  • China Grove
  • Waxhaw
  • Lowell
  • Sherrills Ford
  • Indian Trail
  • Pineville
  • Rockwell
  • Locust
  • Mineral Springs
  • Cornelius
  • Belmont
  • Paw Creek
  • Cherryville
  • Cramerton
  • Stanley
  • Troutman
  • Mount Holly
  • Denver
  • Dallas
  • Mount Mourne
  • Landis
  • Oakboro
  • Albemarle
  • Harrisburg
  • Midland
  • Newell
  • Kings Mountain
  • See All >

Services Offered

Tile
  • Clean Tile & Grout

Areas of Expertise

  • Grout Cleaning
  • Grout Restoration
  • Grout Repair

Product Brands Used

  • Groutsmith Proprietary Products

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
Saturday:
12:00 AM to 12:00 AM
Sunday:
12:00 AM to 12:00 AM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2013
Memberships & Affiliations
  • Groutsmith National Franchise Network
Green Certifications
  • Screening HomeAdvisor Screened.
Screening
HomeAdvisor Screened. View Details

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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.
 

Photos
The Groutsmith of Charlotte


My Work
1 Projects
Save $30 on on $200 or More Save $30
Save $50 on on $500 or More Save $50
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Ratings & Reviews
The Groutsmith of Charlotte

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 18
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0.5   |  04-27-2019
Think about this business before you hire them. My initial impression of the work was good. However, I had to have them back three times to repair peeling. Then when I tried to get it fixed the fourth time, their service was abominable. I emailed over a month, did not get a response. I called and was promised, but never received, a call back. And then they would not even answer the phone. I am going to have to pay somebody else to come in to fix their screw up. Even if they had answered the phone, they could have explained that their service is always terrible and my expectations that they would honor their word were unrealistic. At least then I would have known that they have terrible service and just do not care. Now I know they have terrible work and service, but they do not appear to care. This is from a very disgruntled customer who would like to help others avoid the difficulty of working with the Charlotte GroutSmith franchise. Notice that the old reviews are good but the most recent reviews reflect my experience as well.
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5.0   |  
Review by in Denver, NC
Very easy to schedule service, were here on time and service tect was courteous and understood what we needed.
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4.0   |  
Review by in Matthews, NC
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5.0   |  
Review by in Waxhaw, NC
I highly recommend The Groutsmith. The work was done timely and the result was as I had hoped. Both Warren and his assistant were both friendly and professional.
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5.0   |  
Review by in Matthews, NC
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5.0   |  
Review by in Indian Trail, NC
I was shocked at how beautiful my 15 year old floors looked after they finished. I love it!
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5.0   |  
Review by in Mathews, NC
We are very pleased with the results of the cleaning, staining and re-grouting of our master bath shower. From start to finish everyone involved was professional, helpful, and courteous. We received a detailed free estimate, and the work was skillfully completed in a timely manner. We were kept informed through emails and promptly returned phone calls. Thanks to all for a hassle free experience!
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5.0   |  
Review by in Waxhaw, NC
They cleaned and painted/sealed the grout in a large tiled area of my home in a little more than one day. They did a great job!
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4.5   |  
Review by in Indian Trail, NC
Friendly love the quality of there work ,been in busniness a long time
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0.5   |  02-16-2017
Review by Tina W. in Harrisburg, NC
The Groutsmith did not deliver the quality grout repair that we contracted for. Instead of replacing the damaged grout with new grout a grout sealer was applied to all grout lines. The grout sealer is cosmetically appealing when first applied but began peeling away the first day it got wet. The old cracked and damaged grout underneath the sealer is still there, revealed again after the sealer peels off like latex paint. The work was done 2 months ago and Warren Stone has not yet attempted to make it right after twice being notified of the unsatisfactory work. Don't take comfort in the warranty, empty promises. Cost of project: $810

1 of 1 users found this review helpful.

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Seal of Approval

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  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
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  3. Verification of State Business Filings
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  4. Criminal Records Search
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  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
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  10. Identity Verification (Reverse Phone Lookup)
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