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9 Years In Business

Company Details

Contact

9716-B Rea Road, Suite 174
Charlotte, NC 28277
http://groutsmithcharlotte.com/

Hours

  • Mon: 8:00 AM - 5:00 PM
  • Tue: 8:00 AM - 5:00 PM
  • Wed: 8:00 AM - 5:00 PM
  • Thu: 8:00 AM - 5:00 PM
  • Fri: 8:00 AM - 5:00 PM
  • Sat: Open 24 Hours
  • Sun: Open 24 Hours
View All Details & Credentials

Achievements

Service Details

    Areas of Expertise

    • Grout Cleaning
    • Grout Restoration
    • Grout Repair
    View All Offerings and Cities Served
    Deals

    Cost Information

    • Free Estimates
    • Warranty Offered
    • Credit Cards Accepted

    Ratings

    4.1
    22 Verified Reviews
    • 5
      15
    • 4
      3
    • 3
      1
    • 2
      0
    • 1
      3
    Showing 1-10 of 22 results
    5.0 Jane S. Huntersville, NC
    12/21/2021

    Brilliant, professional, outstanding.

    3.5 Christine D. Charlotte, NC
    2/5/2021

    Although they did a very nice job on our cabinets, my current experience with post job communication is terrible. I asked a simple question regarding maintenance, and have not heard back. It has been several weeks. I have been very considerate and understanding with them and the expectations of the response. While I understand that my job is no longer the priority, I would like to think that I would be able to get a response if I did have an issue. If something does go wrong, it seems as if they do not care. Nice work, nice people - just caution regarding the absence of communication.

    4.0 Sharon W. Matthews, NC
    10/19/2020

    There was a communication issue resulting in scheduling change, but a few days later the job was completed to our satisfaction The tub and shower both look great!

    0.50 Julie A. Charlotte, NC
    11/19/2019

    Update as of November 2019 following a formal complaint: I cannot, in good conscience, recommend this company to anyone. At best, they learned their skills via YouTube. To not be able to diagnose an underlying issue from the get-go and essentially putting a band aid on the issue, I Believe they were only in it for the money. And backing their work with a 1-year Warranty only confirms that in my mind. I wish I had done my research before hiring any paying this company for sub-par work I could have done myself. So I leave this review for future customers. Please look elsewhere. You are better off paying for work done by professionals and finding a professional owner who will not brush you off and bully you. Ultimately, I have paid a small price monetarily for sloppy work in the grand scheme of things, but wish I could have my time back trying to remedy the situation. In the words of the owner I do not care really truly shows - he just does not care. *** My grout does not look any better than it did when I first started. There are still ugly gaps around many of the locations but I just cannot keep on calling and emailing to get these things fixed. There is residue all over my tile, making it look hazy and shoddy. We have had so many people from this company come and go to try and fix it that I do not even know who did the worst job. After this last fix, I do not even know what to do anymore. I have tried to email to get the information on what products were used so that I can just do it myself. I would assume it is just as good result wise as if anyone from this company did it. I do not know why it is so hard to email customers back, even for simple fixes. I do not know if you are just trying to get rid of me or are just that short-staffed, but I can not in good conscience recommend you to anyone. At this point I am done. I have still not gotten any response and at this point, I do not expect one. Luckily YouTube provides a good level of instruction and I am sure I can do a better job. A word to this company: do not ignore your customers.

    0.50 Tom P. Charlotte, NC
    4/27/2019

    Think about this business before you hire them. My initial impression of the work was good. However, I had to have them back three times to repair peeling. Then when I tried to get it fixed the fourth time, their service was abominable. I emailed over a month, did not get a response. I called and was promised, but never received, a call back. And then they would not even answer the phone. I am going to have to pay somebody else to come in to fix their screw up. Even if they had answered the phone, they could have explained that their service is always terrible and my expectations that they would honor their word were unrealistic. At least then I would have known that they have terrible service and just do not care. Now I know they have terrible work and service, but they do not appear to care. This is from a very disgruntled customer who would like to help others avoid the difficulty of working with the Charlotte GroutSmith franchise. Notice that the old reviews are good but the most recent reviews reflect my experience as well.

    5.0 Bruce R. Denver, NC
    10/27/2018

    Very easy to schedule service, were here on time and service tect was courteous and understood what we needed.

    5.0 Jennifer C. Waxhaw, NC
    6/20/2018

    I highly recommend The Groutsmith. The work was done timely and the result was as I had hoped. Both Warren and his assistant were both friendly and professional.

    11/12/2017

    I was shocked at how beautiful my 15 year old floors looked after they finished. I love it!

    Photos

    The Groutsmith of Charlotte
    4
    Before and After Photos

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