The Window Source of Indianapolis

4.31 |6 Verified Ratings
Write a Review

The Window Source of Indianapolis

4.31 | 6 Verified Ratings
Write a Review

312-288-0877

1385 South 10th Street
Noblesville, IN 46060
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Profile
The Window Source of Indianapolis


The Window Source of Indianapolis offers a new buying experience for Hoosiers looking to purchase windows, siding or entry/patio doors for their home. Locally owned and operated, our process is an easy, no-pressure way to select high quality, energy efficient home improvement products at the best price. We will send one of our design consultants to your home to perform an assessment of your current windows and conditions to see if we are the right company for you. If we are, we will show you all of the options available and see which one best fits your needs and budget. We have many financing options to make the project affordable to YOU. We have 4 teams of installers - all are factory trained and experienced. Our windows and doors are custom manufactured to fit your home's current openings. We also have a full time service team to take care of issues, should any arise, after the project is completed.

Achievements

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Service Area

  • Indianapolis
  • Carmel
  • Fishers
  • Noblesville
  • Westfield
  • Avon
  • Ingalls
  • Whitestown
  • Atlanta
  • Greenfield
  • McCordsville
  • Greenwood
  • Beech Grove
  • Zionsville
  • Arcadia
  • Lapel
  • Pendleton
  • Cicero
  • Maxwell
  • Fortville
  • Brownsburg
  • Pittsboro
  • See All >

Services Offered

Doors
Windows

Areas of Expertise

  • Windows
  • Vinyl Siding
  • Fiber Cement Siding
  • Entry Doors

Product Brands Used

  • Jeld Wen Windows and Doors
  • Great Lakes Window by PlyGem
  • James Hardie
  • Provia

Quick Facts

Business Hours
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2015
Insurance
Type: General Liability
Amount: $0
Expiration: 07-01-2019
Type: Worker's Compensation
Amount: $0
Expiration: 07-01-2019
Type: Automotive
Amount: $0
Expiration: 07-01-2019
Type: Commercial Property
Amount: $0
Expiration: 07-01-2019
Awards
  • 2015 Angie's List Super Service Award
  • 2016 Angie's List Super Service Award
  • 2017 Angie's List Super Service Award
  • BBB ACCREDITED
Screening
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HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

How We Got Started

I chose to work in this industry because I have a passion for assisting home owners, making sure they are most comfortable spending quality time in their homes.

We started in this industry in 2007.

We describe our business as Family owned and operated

 

Photos
The Window Source of Indianapolis


My Work
7 Projects
Save 5% on total purchase of $1,500 or more. Save 5%
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Ratings & Reviews
The Window Source of Indianapolis

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-6 of 6
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2.0   |  
Review by in Indianapolis, IN
We ordered 2 interior back doors from Window Source in November 2017. I regret that tremendously now. The doors I wanted were nothing fancy, 2 doors with glass 3/4 of the way down, which is what we had. $6600.00- I said I can't do that and I was ready to end the sale. The salesman kept trying and said he had to make a sale that night. I ended up paying, I believe, $3100. This was still too much for stinking doors. I should have kept saying no. We did not get the doors installed until January; weather, workers were sick, other bigger jobs, somebody fell off a ladder. Unfortunately, when the doors were installed I was at work, so I couldn't comment. The doors only have 35 by 24 inches of glass and the color should be sandstone, but definitely looks Gray. I got with the salesman stating the color was gray, not sandstone, which is what I ordered. Came to look at the doors finally brought the color samples which I should have had when I ordered the doors and I wouldn't have ordered that color if that is what the manufacturer calls sandstone. I also commented about the size of the glass but I guess by the time he maneuvered to get a lower price this is what I got. He came out twice to check the color. Then the owner of the company came out with the sample, said "Your house is dark". Well, yeah, I lost more than half my light from these doors. Owner said that the doors matched the color sample???? The sun is coming to the back side of my house now and even now I am still seeing gray, no brown tones still GRAY. I am not able to paint the door as that would then affect the warranty. The owner thought that maybe different trim might make it lighten up, I said I would try that. They were going to have someone at there office stain and bring the trim out to the house to see if it helped. That was a few months ago, have not heard a thing. The doors aren't that impressive. We had to have a locksmith come out because we couldn't get one of the doors to lock. There is a gap at the top of the door double the size of the other side. I was told they would take care of issues if the framing was not level. I am unable to lock the door today that we had a problem with before because it is raining. I guess I was not a big paying customer so this is what I get. Not impressed with Window Source..... I wish I would have checked more companies before this decision.
Response by The Window Source of Indianapolis: The first thing I want to do is apologize. Our goal is to provide our customers with a great product along with a great experience. When a customer feels that did not happen we want to do everything we can to figure out why and how to fix it. So I want to address each one of your concerns and see how we can resolve this for you. You purchased the two 20 gauge steel doors December 1st 2017 and you are correct it was for $3100 total. I apologize you feel you did not get enough glass. This is unfortunate especially since you signed off on the door spec sheet. Not sure if you recall but this was the sheet with the picture of the inside and outside of the door along with all the specs that you signed off on at the time of sale and also at measure. You mentioned the doors were installed in January and I do remember we were delayed a couple times due to the winter weather, we apologize for that. I also apologize that you did not like the color that was delivered. I remember coming out to your home and talking with you in regards to the color of your doors after they were installed and you stated that the outside looked sandstone but the inside did not. You thought the inside looked gray and that is when I said that the color appears different on the inside of the home because the room we were in had very little sunlight or home lighting hitting it and so it appeared "grey" . I remember one of the two skylights you had in that room had a black garbage bag over it to stop the water leak you had at the time. My opinion was that the darkness of the room was causing the door to look darker inside then it did in the sun outside. Unfortunately colors will look different inside vs out due to the light. It can vary from room to room due to lighting, color of paint/walls, etc. I apologize we were unable to see this was going to happen when we were originally out. You stated above that you cannot paint the door due to the warranty. The good news is that you CAN paint the door and it will not void the warranty on the glass, the door or any of the parts, the installation, etc. Obviously it would void the paint finish warranty on the door if you paint it, but nothing else. You mentioned that you felt the doors were not that impressive and that you had to have a locksmith come out because the door would not lock. You may not remember but you chose to forego our hardware and purchase and install your own hardware. I just wanted to make sure you remembered so that you can contact the manufacturer of the hardware in case the problem occurs again. Also, please remember that you received a workmanship warranty as well as a warranty on the door which includes the lifetime warranty on the glass. A gap can be due to a few things and so if you are having issues with the door we will gladly come out and look. But I looked up our service log and we had not received a call from you so make sure you call us next time. We will fix anything that may be wrong with the door. I did offer that we could install a different color of stain. We called a few times to set up an appointment to pick a color but I am guessing you were very busy at the time since we were unable to reach you. I apologize we were not able to reach you. We also were not made aware of the fact that you had issues with the frame but if you would give us a call or let us know when to call you we will set up a time to come by asap to take care of it. We want every single customer to be happy and it does not matter the size of the purchase a customer makes as to what kind of service they receive. We stand behind everything we do and will gladly stand behind the doors we installed at your home. Please contact us if you are having an issue so we can set up an appointment to come out. Thank you.
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5.0   |  
Review by in Indianapolis, IN
Project: New Windows - 6 +
Nothing
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4.0   |  
Review by in Indianapolis, IN
Project: New Windows - 3-5
The windows were just installed. There is other construction going on in the room. Hard to judge quality yet. Seems good so far.
Response by The Window Source of Indianapolis: Thank you, Harvey, for your review and for your business! Please let us know if you need anything. We hope you get to enjoy the quality of the windows soon once the construction is completed.
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5.0   |  
Review by in Greenfield, IN
This company replaced our sliding door. The work was great, and the door is beautiful! They were so great to work with that we just hired them again to replace our windows! Their customer service cannot be beat!
Response by The Window Source of Indianapolis: Hi Sarah, We appreciate the positive review. We are very proud of our customer service and are glad to hear it's being recognized. We appreciate the opportunity to help you with your window project! Thank you, again. Bree Rummel
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5.0   |  
Review by in Mccordsville, IN
Removed Sliding door, installed French double doors.It gave my kitchen a new look man nice .They cleaned up and it looks just it was always their. Thanks.
Response by The Window Source of Indianapolis: Thank you so much for the nice review! We are glad you love everything and appreciate your business. Thanks again!
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4.5   |  
Review by in Brownsburg, IN
very good company, and good people would use them again
Response by The Window Source of Indianapolis: Thank you so much for the nice review. Let us know if we can help you out again in the future!
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