Top Ace Fences Decks & Home Improvement, Inc.

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4 Years In Business

Company Details

Contact

2289 Venetian Drive Southwest
Atlanta, GA 30311

Hours

  • Mon:
  • Tue:
  • Wed:
  • Thu:
  • Fri:
  • Sat:
  • Sun:
View All Details & Credentials

Achievements

Service Details

  • Residential Work
  • Commercial Work

Areas of Expertise

  • Fences
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.7
11 Verified Reviews
  • 5
    10
  • 4
    0
  • 3
    1
  • 2
    0
  • 1
    0

Highly rated for

  • Quality
  • Value
  • Customer Service
Showing 1-10 of 11 reviews Showing 0 reviews
2.5 Carl G. Lithonia, GA
7/16/2020

Elijah was great to work with throughout the entire project. He was always professional and polite, even when discussing the issues outlined below. The project was installing a wood farm fence and gate operator. Although we had thoroughly discussed the project, the gate was installed on the wrong side of the driveway - the opposite side of what had been discussed. This presented a problem due to it being solar powered. I pointed this out to Elijah and he said that he thought it was supposed to be on the other side but wasn't sure. He knew I was home when he cemented in the metal post. He could/should have knocked on my door or texted me prior to cementing the metal post in the ground to make sure it was on the correct side - but he didn't and it was installed incorrectly.This created an additional issue of having to run the wire from one side of the driveway to the other (only had sun on the side it was supposed to have been installed). The solution was simple but the initial 'finished' work was awful, with the wire still being exposed. After discussing this with Elijah, the work was redone and was finished correctly. The gate was supposed to hang over both sides of the driveway one foot so that visually it looked symmetrical. He forgot about this, so the gate hangs about two feet off the driveway on one side. The spacing between the wood rails was not measured and was visually off. There was 3 - 5 inches between the boards so you could see it wasn't spaced correctly. This had to be corrected two times before the spacing was finally the same between each board. The project was supposed to take two - three days. It took over a month to complete. To his credit, two relatives passed during the project and he ended up taking roughly a week off. In the end, the finished work was good overall. Elijah is a great guy but I would not use his company for any future projects.

Response from Company:

We apologize for the difficulty and duration of the install. As for the symmetry of the gate, due to the main water line running adjacent to the driveway optimal spacing could not be achieved. We apologize you're displeased with the aesthetics. There were changes made to accommodate your budget which contributed to the duration of the install and the uneven spacing of the slats. Once we changed back to the initial plan those issues were resolved immediately. Also due to the COVID 19 pandemic supply chain disruptions occurred which effected the timeline negatively. We appreciate your patience during the entire process and thank you for your business.

5.0 Debbie F. Grayson, GA
7/14/2020

Response from Company:

Thank you for your 5 star rating.

5.0 Seth A. Atlanta, GA
7/13/2020

Elijah did an exceptional job with everything, showing up early, courteous, professional, working extra hours to complete the project. He was great, and I will continue to refer business to Top Ace. Best value, solution oriented, and great value! 100% Using them for my next home.

Response from Company:

Thank you very much, Seth! We appreciate your business and do not hesitate to give us a call when ready.

5.0 Zachary C. Newnan, GA
7/1/2020

Elijah was great to work with through the entire process. He is a great communicator, extremely professional and the finished fence looks amazing. I couldn't be more satisfied with Top Ace and would highly recommend them to anyone!

Response from Company:

Thank you Zachary! It was a pleasure to work with you.

6/2/2020

Great quality of work. Responsive and delivered as suggested. In fact, I will hire him again to provide additional property fence coverage in the near future.

Response from Company:

Thank you Al, we look forward to working with you again.

5.0 Abu K. Atlanta, GA
6/2/2020

Elijah was very professional and prompt. Knowledgeable and very nice to work with! Good job!

Response from Company:

Thank you! We appreciate your business.

5.0 Eric B.
5/14/2020

He is a good person and he does very good work. I recommend him to anybody.

Response from Company:

Thank you Eric, it is a pleasure working with you!

5.0 Brandon D. Atlanta, GA
11/7/2018

Great experience working with Elijah. Also, his quality of work is amazing. He's fast and at an good/fair price. The process went smooth and the fence went up in 2 days. I would recommend top ace fence to everyone.

Response from Company:

Brandon and his wife had their concerns as every homeowner does starting a new project. But they were delightful to work for and very accommodating. Thank you for letting us serve you.

5.0 Eric C. Atlanta, GA
10/23/2018

Elijah was very responsive to additional requests. The finished product was exactly what we were looking for.

Response from Company:

Thank you, we are happy we were able to deliver your fence needs.

Showing 1-10 of 11 results Showing 0 of 0 results
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