Trinity Flooring, Inc.

They worked on my flooring until I was completely satisfied.

The job started off with the installer not showing up and the contact person, Joe, not knowing why. Turns out, the installer's wife was in contact with someone who had Covid, so he was getting tested. No problem there, except for not notifying anyone. Next, when they did get an installer the following day, the material was not here, when it arrives, it is the wrong size and delays the job again. The job that was supposed to be completed by Thursday, was not done until Saturday. This delay also forced us to stay out of the house for an additional day (at my expense). Though informed of a possible reduction in the cost in compensation for the aggravation, none was given.

No comments.

I am SO thrilled I went with Tom H. at Trinity Flooring! I had a deep scratch in my engineered hardwood flooring that I needed to be repaired. Tom gave me several options and explained the pros and cons of each one. I NEVER felt pressured to choose any specific option, and I wasn t up sold on flooring!! Each of my encounters with Tom found him to be: a clear communicator (relayed information to me in a way I understood and LISTENED TO MY NEEDS!), responsible (returned calls and stayed within estimate), and professional (showed up on time and finished repair on time!). I would HIGHLY recommend Trinity Flooring for ANY of your flooring needs!!

Tom was very detailed and kept on top of our project. We remodeled and had counter tops, carpet, flooring, tile done

We had to have them come back twice to fix some sloppy work by their installers. They did stand behind their work, and Mark s customer service was excellent!

Installers did a great job. I was completely satisfied.

Kody was fantastic from start to finish. We've never had new floors put in and he patiently walked us through and thoroughly explained every step. He got us a great deal on beautiful floors that will work best for our busy, messy house. He even went above and beyond offering advice and resources for an issue we were having on other remodeling. Aleksandr installed our new floors. Despite a language barrier he was friendly and very courteous. We felt very comfortable with him in our house. His craftsmanship and professionalism were exemplary. We left carpet in our bedrooms and we have no doubt we will hire Trinity and hope for Kody and Aleksandr to be the men to complete our remodeling.

The crew was efficient and timely. Language was a bit of a drawback, but presented no serious problem. Would use this company again.

I used Trinity for new flooring and a tile back splash. The tile was OK, but had to pay my handy man extra to work out some outlet covers that were cut a little wide and had to work to cover them. The guy was late both days too. For the flooring - they began December 6th and with trim and some other items they needed to finish - they finalized everything by end of February - which I find to be a very long time. Every time the guy came to fix the last few things, he didnt know the list to fix and had to come back another time. Once the majority of the project was done - I basically fell off their radar and had to continue to chase them to get the project finalized. Which I don't really like nor did I like that my house was unfinished for almost 90 days. No apology from anyone, nothing discounted for my time chasing them and sitting around waiting every time someone had to come back.