Trotter Roofing & Gutters, Inc.

2.83 | 1 Verified Ratings
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404-610-9100

630 Glendale Forest Drive
Woodstock, GA 30189
 
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Trotter Roofing & Gutters, Inc.


We are a family owned and operated company that values honesty and integrity, and stands behind our work. We offer over 20 years of industry experience. We specialize in Asphalt Shingle Roofing installation, replacement, and repairs. Our services are customized to the individual project, paying close attention to the details of each project that we're involved with. We look forward to building long-term relationships with our clients and guarantee your satisfaction!

Quick Facts

Business Hours
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  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 2006
Screening
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Trotter Roofing & Gutters, Inc.

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0.5   |  08-11-2018
Review by Jason C. in Acworth, GA
Terrible customer service! Each time you call, you get a receptionist who cannot help you, only take a message. I emailed the approved bid and asked for confirmation of the email. Three days later, I followed up and left a message. Received a call back 24 hours later and they acknowledged they received the bid and work would commence within 2 weeks and that I would be contacted in advance. Ten days later, I was woken up at 9:30 a.m. with someone on my roof. I was told the job would be completed in 1 day. The 1st contractor claimed he did not have enough materials to complete the job (despite them having already come out and measured 10 days earlier) and would be back the next day. Three days later, I have not heard from anyone. Called, and once again had to leave messages. Finally got a call back and was told someone would be out to finish the project. When I arrived home a couple of days later, the gutters were installed, but the rotten wood was not replaced. Had to call again to leave a message. They then sent a 2nd contractor to finish the job. I requested a 10% discount and was told, after the project was finished (7 days later), that the owner was already giving me a deal and would not give me the 10% discount for my inconvenience. Not a good way to run a business!
Response by Trotter Roofing & Gutters, Inc.: I apologize that there was a lack of communication regarding the work we did for you. I know that I spoke with you several times over the phone and through emails. Your job was at the height of our busy season and sometimes there are delays due to weather. Again, I apologize for any inconvenience. Sincerely, Tara Foresman Office Manager Trotter Roofing and Gutters
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