Underground Services First

4.8 | 23 Verified Ratings
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804-329-1994

2906 Chamberlane Avenue
Richmond, VA 23222
 
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Underground Services First


Sewer and Water Main Lines

Have a sewer or water main line that needs repairing, replacing or even a new installation? Need someone to come by right away? Look no more because Underground Services First is on the job. We only work on water and sewer pipes in the ground, thus the name "Underground Services First". If your problem is with pipes above ground or inside a dwelling including plumbing fixtures, please select a plumbing company as we do not perform those types of tasks. With incomparable prices and excellent customer service, Underground Services First should always be your first choice for your sewer and water main line issues.

Achievements


Service Area

  • Richmond
  • Henrico
  • Glen Allen
  • Midlothian
  • Chester
  • Chesterfield
  • Mechanicsville
  • Ashland
  • Hanover
  • Montpelier
  • Beaverdam
  • See All >

Services Offered

Areas of Expertise

  • Sewer Mains
  • Water Mains
  • Electric & Communication Conduit Bores
  • Storm Drain Systems

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
Saturday:
12:00 AM to 12:00 AM
Sunday:
12:00 AM to 12:00 AM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Warranty Description: 10 Year Full Warranty on all Sewer/Water Replacements Only
  • Credit Cards Accepted

Credentials

In Business Since: 2003
Awards
  • Angie's List - Super Service Award Winner 2013, 2014
Screening
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Photos
Underground Services First


My Work
3 Projects
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Ratings & Reviews
Underground Services First

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 23
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4.5   |  
The company carried out the job in a timely manner. We were pleased with their work.
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4.5   |  
Review by in Midlothian, VA
I hired Underground Services First for a sewer line replacement, through Home Advisor. When I initially submitted a request for a quote for the work, this company was the first to respond. They have been extremely professional, highly responsive, and very knowledgeable. I primarily dealt with the General Manager - Donna Holt. In their first call to me, they took time to understand the issue and demonstrated their expertise, by asking the right kind of questions that I expected, and even went above & beyond to give some helpful/logical advise on careful use of the water resources till the issue was resolved. Also realizing the seriousness of the issue, they sent someone to make an immediate assessment, and continued to work with me to have the replacement/repair scheduled at the earliest possible date, as soon as the weather would allow. The sewer line repair was done sometime around mid-December 2017, and I initially called them around beginning of December. This is the first time, as a fairly new house owner, that I'm having to get a major repair/replacement work, and without Underground Services Firsts' exceptional level of service and work, this would not have been a quick/less stressful experience. When they actually came to do the work, and they realized that it would be a 'repair' rather than a 'replacement', they were even decent enough to reduce their initially quoted price by the appropriate amount. This company demonstrates that they care about their business, their quality of service, and their customers; with their high degree of responsiveness/timeliness/professionalism/excellent work. The only reason I reduced half a star from their overall rating is for two reasons, it would have been nice to get a slightly more reasonable price for the entire work, and they committed to putting back the stone pathway bricks where they had dug for the work, but they have yet to come back and do it. The repair work was done quickly, and I have not had any issues so far. Overall, my experience has been great with this company, and I would highly recommend them to anyone who asks me, for any similar outdoor plumbing needs. THANK YOU, Donna and Underground Services First, for making this difficult situation, so much more better.
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4.0   |  
Company responded to my needs in a timely manor and worked until finished. Job was not easy for them but would not give up. Quote was competitive and would recommend them for future jobs.
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5.0   |  
Bruce was a true professional. Appreciated his knowledge and assistance.
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5.0   |  
Response and the work were professional and quick. I was given a total bill before the work was done. I would call again without hesitation. The concerned reaction to our emergency was greatly appreciated.
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5.0   |  
Awesome quality and customer service. Jo Ann really worked hard to coordinate things. She's very accessible and kept prices affordable for me and my family. The Plummer had my burst pipe up and running in less than an hour. Ultimately I was very pleased.
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5.0   |  
Donna and her team were great. They were honest and even when they ran into a problem with their equipment, they quickly found a solution to fix my issue. Their price was very reasonable.
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5.0   |  
Donna was great. She came out after normal business hours. She had her crew come out on Saturday and had the work performed. We were able to have water for Christmas. She was wonderful.
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5.0   |  
They got back to us promptly and everything seemed to run smoothly.
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5.0   |  
They are honest and not out to rob you. Please check with them before Michael and Sons. Same proposal and Michael was twice the price
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    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
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  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
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  10. Identity Verification (Reverse Phone Lookup)
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