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West Hills Masonry

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35 Years In Business

Company Details

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Contact

7545 Irvine Center Dr STE 200
Irvine, CA 92618
http://www.westhillsmasonry.com/

Hours

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Service Details

    Areas of Expertise

    • Front Yard Remodels
    • Backyard Remodels
    • Patios
    • Pools and Pool Decks
    • Driveways
    View All Offerings and Cities Served

    Ratings

    4.3
    7 Verified Reviews
    • 5
      6
    • 4
      0
    • 3
      0
    • 2
      0
    • 1
      1
    Showing 1-7 of 7 results
    5.0 John L. Cypress, CA
    7/18/2018

    Excellent service, professional results, reasonable price, work crews were hard workers who stayed on the job, no screwing around or horseplay. They followed up promptly to correct a few minor things that showed up after the work was done. Kyle and Carlos were great to work with.

    0.50 Mari B. Lake Forest, CA
    9/15/2017

    My summary of working with West Hills Masonry: - Impressive at first meeting. - Promised a 2 week project (it took 9+ months to finish and there are MAJOR defects). - Project manager rarely on site- many things we had discussed didn’t get passed along to the guys actually working on-site. - Project manager had great communication at start. As more errors occurred, communication was less effective. - Project manager was a no show to one meeting without notice. - Poured cement for a patio with a 12 inch slope (who has EVER asked for a slanted patio?!?!) - Coerced us into paying more money to fix the problem of the slope. - Final product did not look like our designs in many important ways - 5 of the drip lines that were in the original plan were forgotten and never installed. - One of the drip lines installed was never connected properly and could give us slab leak issues in the future. - Bench seat is taller than standard height making it uncomfortable for adults to use. - Project manager kept saying the project was finished and asking for the final check, though the project still wasn’t done. They would take weeks to a month to fix an issue, and come back asking for the check, when there were still active issues. Though they were impressive upon first meeting and claimed they wanted us to be 100% satisfied, this was obviously not the case. Their website claims, “We just want to do things right by our customers. We wouldn't have it any other way than the right way of doing things!” and that is obviously a blatant lie! I would strongly urge customers to take their business elsewhere as to avoid the mishaps, stresses, and abuse we have gone through. If you do decide to use this company, please make sure you have all details- even minute ones- laid out in writing (none of the “we’ll work with you as we go” nonsense), protect yourself by keeping a detailed log of all interactions with the company for when issues arise, and make sure you set a firm finish date, and they are willing to pay you for loss of use if they are running late.

    5.0 Daniel R. Placentia, CA
    6/15/2016

    It was an excellent experience working with West Hills Masonry. Bryan and his associates where always professional, kept me in the loop the entire time, making my understand why they took a course of action on my driveway. I would recommend them to anyone and anytime.

    5.0 Kevin F. Placentia, CA
    1/21/2015

    I found West Hills on Yelp and decided to have them come out and provide a quote for my backyard renovation. Jeff was very professional and courteous and after reviewing multiple offers my wife and I decided that he was the man for the job. We could not have made a better decision! Our project was a complete demo of the existing yard so we could add new pavers and landscaping throughout. The process went as smooth as I could have imagined and the foreman, Carlos, and his crew were incredible. They never complained when we made changes to the plan and provided updates every morning, even during a rain delay. Sometimes reviews can be misleading but this company has shown me that they are very deserving of their five star rating and I would highly recommend them to anyone with a backyard project!

    N/A Karla C. Yorba Linda, CA
    12/31/2012

    very knowledgable, worked quickly and were considerate of my time. They were clean, efficient and able to adapt to a, last-minute, change I asked for. Great job!

    N/A Raffi H. Anaheim, CA
    5/31/2012

    Bryan was great, the job was very satisfactory , i will hire him an his crew for the feature for sure , very pleased. Raffi Hagopian

    N/A Stosh J. Orange, CA
    3/12/2012

    The crew was very clean and professional. Cleaned up the area after each day. With the amount of sprinkler and drainage lines around the area, I was sure they would be repairing them daily. They dug that footing with such precision that not a single pipe was hit. Great job overall. Communication with Bryan was prompt via email and voice.

    Photos

    West Hills Masonry
    9
    Walls
    10
    Walkways
    7
    Water Features
    8
    Fireplace and Firepits
    11
    Patios
    7
    Custom Spaces
    10
    Stone Veneer
    7
    Pools
    9
    Outdoor Kitchens
    12
    Driveways
    7
    Front Yards
    6
    Backyards

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