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Learn about our screening process9 Years In Business
Company Details
Contact
301 North Harrison Street, Suite 9F-400Princeton, NJ 08540 http://princeton.windowgenie.com/
Hours
- Mon: 8:00 AM - 6:00 PM
- Tue: 8:00 AM - 6:00 PM
- Wed: 8:00 AM - 6:00 PM
- Thu: 8:00 AM - 6:00 PM
- Fri: 8:00 AM - 6:00 PM
- Sat: 8:00 AM - 6:00 PM
- Sun: 8:00 AM - 6:00 PM
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Achievements
Service Details
Areas of Expertise
- Window Cleaning
- Window Tinting
- Pressure washing; Homes, Decks, Fences, Concrete, Swingsets and much more!
- Gutter Cleaning
- Roof washing
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Deals
Cost Information
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- Warranty Offered
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Reviews
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Showing 1-3 of 3 results
1.5
Jennifer S.
Princeton, NJ
9/19/2023
First time using their services. There was not the attention to detail as I had hoped. The team missed a few windows and had to be called back. Additionally, the team broke the valance in the window in the bathroom. I was assured by the woman answering my question the team would fix and did not. Not offered a credit or an apology. Had to hire someone to fix and cost me a few hundred dollars out of pocket. Will not use again.
Response from Company:
The details of your review are misleading. Some of windows you suggested that were missed, were under a deck which were not accessible on the outside. You were not charged for those windows. We did return to your location and tried to come up with a creative solution to remove those windows. We were unable to do so. Another window they did not clean had panes of broken glass. As I mentioned to you, our insurance company will not allow us to clean broken glass for the risk of an employees safety. Initially, I received positive feedback from you personally with all the other services we performed at your house. We have no knowledge of any broken valance and nor were we informed. You have not responded to our repeated efforts to contact you over the past 30 days. Your account is still not resolved leaving us with possible legal action as a recourse.
1.0
Toby S.
Villanova, PA
8/3/2017
Very poor quality control, insufficient prep prior to job, and then wouldn't take responsibility for problems after the fact. Can they clean windows, sure. But if I hadn't done their quality control for them, job would have taken twice as long and been poorly done overall. Gave hem several chances to make things right but like I said, they failed to accept responsibility for their shortcomings. Therefore, I can not recommend them.
5.0
Anne A.
3/16/2016
They do a good job and I am very happy. I just used them for the third time and will continue to use them!
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