Zone Home Solutions, LLC

4.85 |147 Verified Ratings
Write a Review

Zone Home Solutions, LLC

4.85 | 147 Verified Ratings
Write a Review


4922 Summer Oak Drive
Buford, GA 30518
Your use of our services is governed by our Terms & Conditions

Zone Home Solutions, LLC

Family owned and operated

Family owned and operated for over 20 years, Zone has earned a reputation of excellence in and around Metro Atlanta. Our focus on pleasing the customer has served us well and continues to be our guiding principal. In our HVAC division, you can find solutions for your heating and air conditioning needs. We offer preventative maintenance, emergency repairs and complete HVAC system installation and replacement. We are very proud of our A+ rating with the Better Business Bureau, our Quality Pro status with the NPMA and our recognition as an elite Carrier Factory Authorized Dealer. In addition, with over 1,000 five-star online reviews from sites like Yelp, Kudzu, Google and HomeAdvisor, you can see that we don’t just claim great customer service, we deliver it! We would love the opportunity to add you to our family of happy clients. Thanks so much for taking the time to learn a little about our company.


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Service Area

  • Atlanta
  • Athens
  • Lawrenceville
  • Norcross
  • Decatur
  • Alpharetta
  • Duluth
  • Peachtree Corners
  • Stone Mountain
  • Lithonia
  • Buford
  • Roswell
  • Tucker
  • Snellville
  • Marietta
  • North Metro
  • Cumming
  • Lilburn
  • Monroe
  • Statham
  • Winder
  • Bishop
  • Hoschton
  • Dacula
  • Loganville
  • Braselton
  • Conyers
  • Redan
  • Watkinsville
  • Good Hope
  • Fayetteville
  • Jersey
  • Grayson
  • Avondale Estates
  • Jefferson
  • Flowery Branch
  • Suwanee
  • Social Circle
  • Bogart
  • Auburn
  • Oxford
  • Farmington
  • Bethlehem
  • See All >

Services Offered

Air Conditioning
Heating & Furnace Systems

Areas of Expertise

  • Heating and Air Conditioning

Product Brands Used

  • Carrier
  • Honeywell
  • Lennox International, Inc.
  • Mitsubishi

Quick Facts

Business Hours
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted


In Business Since: 1996
Memberships & Affiliations
  • NATE Certified
State Licensing
Trade: Conditioned Air Contractor
License #: CR110128
Expiration: 11-30-2019
Green Certifications
  • NATE Consumer Contractor Connection (C-3) HVACR Contractor
  • BBB A+ rated
  • Best of Kudzu 2016
  • NATE Certified
  • Carrier Factory Authorized Dealer
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Kidstuff Children's Charity

Relay for Life

How We Got Started

I chose to work in this industry because I wanted to provide a level of service that I could not find.

We started in this industry in 1996.

We describe our business as Family owned and operated


Zone Home Solutions, LLC

My Work
4 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
Zone Home Solutions, LLC

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 147
  Page 1 of 15
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0.5   |  11-21-2018
DO NOT USE THIS COMPANY. Terrible customer service and an incredibly dishonest manager named Jason. The only reason that we used this company is because they did the original install of our unit a little over a year ago under the previous owner of our home. The only way to get the warranty for the unit was to sign up for their maintenance plan. We were told that the window for arrival for our normal winter maintenance would be two hours, which was fine, but on the day of our service we had zero contact from the technician with less than 30 minutes left in the window. I called in to the office and was told that the technician would call me. The technician eventually called and advised that he had been sent to Flowery Branch to assist other technicians on an install. He advised that he was over an hour away, and we could reschedule or he could leave right away to handle our service. He seemed like he had no idea that we were even scheduled. I advised him that today was the best day for me because I had taken time off for the holidays. We were taking a day trip today and were waiting around just so this maintenance could be completed. After speaking with the tech, I called in to the office to inquire as to why the technician had been sent on another dispatch when we had an 8 to 10am window for our service. Jason answered the phone. He sounded like he had been sleeping and was completely uninterested in being helpful. When I advised that we had been told multiple times that we had an 8-10am window, he advised that they only do four hour windows now. That didn't make any sense because we were told multiple times that they only do two hour windows. He said "I don't know what to tell you, he's running late and can be there between 10 and 11am." How can he be late if suddenly they only do four hour windows? I immediately asked to speak with a manager and he advised that he was the manager. I advised that it was not acceptable to be told that we have a two hour window for arrival and that now he was telling us that they only do four hour windows. He repeated that he didn't know what to tell me. I told him to cancel the dispatch and that we were done with this company.
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5.0   |  
Review by in Lithonia, GA
They were on time and very efficient. Best service.
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5.0   |  
They installed a new Mini-Split AC/Heating unit into my basement and added some pass-through fans in the walls. They did a great job. They also troubleshooted my Ecobee Thermostat. Would definitely hire them again.
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5.0   |  
Exceptional customer service. I bought 2 HVAC units and the installation was flawless and the follow up and support was second to none. I highly recommend Zone home solutions
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5.0   |  
Review by in Snellville, GA
Project: Install Natural Gas or Propane Furnace / Forced Air Heating System
Jason is very efficient and courteous. He's absolutely trustworthy, so are the technicians who got the job done. Very professional people and it was a pleasure dealing with them.
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4.0   |  
Review by in Roswell, GA
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5.0   |  
Review by in Athens, GA
After dealing with a couple other companies whose quotes were significantly higher than my research indicated I talked with Keith from Zone Home Solutions and knew my search was over. Keith was honest and transparent and I feel I got a good deal on a great product. They also fully backup the work of their technicians, who did phenomenal work in a timely and courteous manner.
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5.0   |  
Keith offered me an excellent deal, Joe did excellent work installing the air conditioner and Keith followed up in person after the installation to be sure everything was satisfactory.
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5.0   |  
Efficient,courteous and punctual. A joy to work with them.
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5.0   |  
Review by in Flowery Branch, GA
Deal with the manage/owner, Jason. Makes faster work of negotiatiions and is extremely knowledgeable about the products and features.
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Showing 1-10 of 147
  Page 1 of 15

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