Capital Connect

unknown

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Installation went well and in reasonable time. Salesman very persistent but I feel we got a good system. Our current system wasn't working because of missing door contacts so it was good to get it activated again. Installation was free with 3 year contract. Monthly cost is about $51.00 per month. <br />

Capital Connect's technician came by a while later and removed the old system and installed the Interlogix equipment. He checked all the wired connections which had been installed in an unmonitored system back in the 1980s and made sure they worked with the new system. <br /> He didn't finish until about 10:30 p.m. Not his fault, as the sales process did not begin until about dusk and the technician had to finish his previous job first. Even though it was late, he patiently took his time to do the job, answer my questions, and help me decide installation locations. <br /> The first time I armed the system, I received a call from Monitronics in Texas verifying that I had ordered it for a three-year contract. <br /> Although I responded YES to the above question about whether I would use the provider again (I had no choice other than yes/no), I haven't had the system long enough to really judge the equipment quality or the customer service provided by Monitronics. The jury is out... <br />

Eric from Capital Connect came to our home to talk to us about Home Security. Since we had already spoken to other business' about this, we thought it was to expensive and out of our price range. Another issue for us was the other companies wanted to and quot;abandonand quot; the existing system and only install theirs, leaving us to remove the old system and paying for items we didn't need. Capital Connect fees were great and they used what they could of our current system. <br /> Within an hour of signing up, the installer, Ben, arrived. He was Professional looking and well groomed and had a GREAT personality. He installed the system and explained THOROUGHLY how to work it. He made us feel like no question was a dumb question. He made sure we understood the new touch key pad and thermostat and explained how the glass breakage sensor worker. His quality of work was beyond good. He left the house in the same condition he found it in. <br /> My overall experience is that I would recommend Capital Connect to family and friends. Thanks Eric and Ben for the pleasant experience. <br /> <br />