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7 Years In Business

Company Details

  • Verified Licenses

Hours

  • Mon: 8:00 AM - 6:00 PM
  • Tue: 8:00 AM - 6:00 PM
  • Wed: 8:00 AM - 6:00 PM
  • Thu: 8:00 AM - 6:00 PM
  • Fri: 8:00 AM - 6:00 PM
  • Sat: Closed
  • Sun: Closed
View All Details & Credentials

Achievements

Service Details

  • Residential Work

Areas of Expertise

  • Kitchen Design & Build
  • Bathroom Design & Build
  • Basement Design & Build
  • Addition Design & Build
  • Whole House Renovations Design & Build
View All Offerings and Cities Served

Cost Information

  • Free Estimates
  • Credit Cards Accepted

Ratings

4.0
4 Verified Reviews*
  • 5
    3
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    1
*Reviews imported from Google have not been individually verified by HomeAdvisor.
Showing 1-4 of 4 results
1.0 Chad P. Washington, DC
8/23/2024

We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq. From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a â carpentry fixâ that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEOâ s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a â dumpster fireâ yet didnâ t offer any concessions. We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company.

5.0 Mike D. Fairfax, VA
11/1/2023

The pro did the job right

5.0 Cindy E. Alexandria, VA
7/31/2023

Very responsive and informative.

5.0 Google Review
6/22/2022

Jacob and his team are absolutely fantastic. He really knows what he is doing in the real estate market. As a first time homebuyer, Jacob and his team were quick and efficient. I would recommend them to anyone and everyone in Northern VA.

Photos

Character Companies, Inc.
32
Inverchapel Rd
15
DeWitt
37
N Latham St.
22
Chepstow
31
Spacious Condo Renovation
37
Full Home Remodel

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  10. Identity Verification (Reverse Phone Lookup)
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