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MaidPro of Lufkin/Nacogdoches
Maid Service, Post Construction - Clean-up, Blinds or Shades - Clean,
About us
Whether you need weekly, bi-weekly or one-time cleaning, it's time to discover the magic of MaidPro. Your home will be cleaned to your highest expectations by trained professionals at surprisingly affordable rates.
Business highlights
17 years of experience
Services we offer
Residential & commercial house cleaning including bathrooms and kitchens, Residential & commercial house cleaning including bathrooms and kitchens, floors & dusting., floors & dusting.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.514 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 0% | ||
| 14% | ||
| 7% | ||
| 0% |
Showing 1-14 of 14 reviews
Ken J.
Jul 2017
I've got a small house. They did a real good job. I was not unhappy with them at all. I thought it was a little expensive, but not if you're dealing with a company who's having to hire people and all that. They did a real good job and I was going to use them again. I would recommend them. They were excellent.
Lester G.
Jan 2016
This is a really good, professional company. Before I went with them, I always tried to save money by hiring independent cleaners. I always had to fire them for bad cleaning, missing items, or not showing up when they said they would. When this company opened in the Lufkin area, I was eager to check them out. That has been three years ago and I am still pleased with them. The price is a little higher but it is worth the peace of mind because they are so eager to please and the employees are super customer service oriented. MaidPro also has insurance and a re-clean policy that I have only used once. My regular cleaner was out sick so the fill in person missed a bathroom that she thought was not supposed to be cleaned. I called the MP office and the owner sent someone right out. I do recommend doing business with the company. <br />
Taylor P.
Sep 2015
unknown
Misti T.
Jun 2015
unknown
Response from MaidPro of Lufkin/Nacogdoches
"Sorry about having to re clean. We tell everyone that we are a human service and we will make mistakes. That is why we are eager for good, honest feedback and we return and re clean when we make mistakes. It can certainly be an inconvenience to the customer and for that, I am very sorry. I hope you will reconsider using us again and please mention this situation to the owner, Aric. He will certainly make sure something is offered that will hopefully win back your business."
Shannon H.
Jul 2014
They clean my house every 2 weeks and I have been using them for 4 months and I have never had any compliants with them at all. They are more expensive than independents but you don't have to supply any cleaning products they will supply it all for you. I highly recommend this company.
Response from MaidPro of Lufkin/Nacogdoches
"Thanks so much for choosing MaidPro as your premium cleaning service. While we do charge more than most independents, we are fully insured and bonded. We also fully background check our Pros and train them how to clean homes in an efficient, timely manner. And don't forget our 24 hour guarantee! We feel we are the best but we do make mistakes. Call back within 24 hours and we come back to re-clean the missed area at absolutely no charge."
Deb C.
Apr 2014
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Response from MaidPro of Lufkin/Nacogdoches
"Thank you so much, [member name removed]. We are happy to have your as a repeat customer and we are here if you need anything at all. All you have to do is call or email me and I will make sure it happens."
Lynn C.
Apr 2014
They cleaned well but there was some problem with communication with the office. I found them to be a bit overpriced.
Response from MaidPro of Lufkin/Nacogdoches
"Hi [member name removed]. I am happy to hear that you were pleased with your service. We are more expensive than independent cleaners because of the training, insurance, and the fact that we bring our own supplies. But believe me, I do understand your position. Hopefully you are on our email list because I usually send out some specials every month, especially on slow days. You can also find some good deals at Seize the Deal, which is through Townsquare Media (KYKS 105, KFOX 95 to name a couple). Thanks for the review and keep an eye out for those deals because we would love to clean for you again!"
Toni S.
Mar 2014
Excellent job.
Response from MaidPro of Lufkin/Nacogdoches
"Thank you, [removed member name]."
Erin O.
Jan 2014
The kitchen was cleaned ok but the bathrooms were still dirty. They were asked to clean the shelves and drawers and they were filthy they did not even wipe down baseboards. I was very disappointed. The house was empty. They did not even have to clean furniture. They were at the house for several hours so I don't know what they were doing the whole time. Oh and they were 2 hours late! <br />
Response from MaidPro of Lufkin/Nacogdoches
"I am so sorry about the bad clean, [member name removed]. We guarantee our work and I would be happy to send someone back out for a total re-clean of the property. I am new to Angies List so I am sorry that I have waited so long to respond. As the owner, I stand behind my service and will do what is necessary to make you happy."
Dortha J.
Oct 2013
This particular session did not go well. I decided to discontinue the service because I was having to redo most of the work that had been done. The poor quality of their work cost me more time and wasted my money. I have been using this service for about two months. My husband and I moved into a new house so originally used their service to get the house ready for move-in. The first time, they sent two maids and they did a great job. They happened to be mature people who had an understanding of domestic work and were responsive to the things I asked of them. The second time, only one of the original workers came and still did a good job. The third and forth times were a younger person who had less domestic skills, but was friendly, smart and eager. My only problem with her is that she sprayed air freshener in one of the rooms before asking me. This was a big deal to me because the spray got on an antique fabric covered chair and brand new carpet. Some of my family members have allergy concerns as well. I addressed this with the owner as well as the fact that he had charged my credit card for the service, and I preferred to pay by check. We discussed how to resolve each issue. This last time, he sent a young adult worker who had very little domestic sense, and I was not pleased at all with the result. Most things had to be explained twice, and others had to be redone. In addition to the poor work, when I went to the office to pay, the owner had charged my credit card a second time without my consent. The cost of this service in my opinion is expensive for the time provided. For this price, the work should be done by competent mature workers who have a keen sense of domestic responsibility. Although my experiences are mixed with this particular provider, I will not waste my money or time with them again. <br />
Response from MaidPro of Lufkin/Nacogdoches
"Hi [removed member name], let me apologize for the inconsistency of the workers. We have worked the last few months on recruiting new personnel and paying them more than the industry standards for our area. We have found that our turnover has slowed down tremendously and our customer satisfaction has increased because of that. I understand your frustration but I was not aware of any complaints. I would love to see you back on our schedule so please give me a call at 936-225-5001 if there is anything I can do to win you back as a MaidPro customer. I am a fairly new owner of MaidPro and have not participated with Angies List before or I would have responded in a more timely fashion. Thanks and I look forward to hearing from you."
Michelle C.
May 2013
MaidPro was very good at cleaning the home. They have a 49 point check list to clean house, and they do everything on it! They will even change bedding if you leave clean bedding out. They dusted the floorboards (Trim), fans, cleaned all the windows, toilets, showers, refrigerator, stove, oven and inside the microwave! They have all of their own cleaning equipment, so you don't have to provide the cleaners. The only complaint I have is that their prices are really high! To clean my home was $250, and this would probably be the weekly charge. Even when I scaled down the time and areas for them to clean it was still $150. You do pay for what you get though. <br />
Bruce S.
Jan 2013
Their monthly service was just as thorough as their 'Spring Clean' service we used just before Christmas. We are happy that we have their monthly service.
Response from MaidPro of Lufkin/Nacogdoches
"Thanks, [member name removed]. We love having you and [member name removed] as a customer. Let me know if you need anything at all."
Bruce S.
Dec 2012
They used our vacuum cleaner, no issue, but I kinda thought they brought all of their own stuff. Maybe since there was two of them, they only brought one vacuum cleaner and by using ours it sped up the process. Fine by me; I didn't care enough to ask any questions. <br /> Here is the absolutely weirdest thing...this never happens. Their original estimate was for 7.5 hours to do a spring clean and the cost <br /> was to be about $270. When I was actually billed, they only billed me about $230. A job that came in under estimate, isn't that one of the signs of the apocalypse? <br />
Response from MaidPro of Lufkin/Nacogdoches
"Dear Member, I will pass your comments on to our service providers, they LIVE for this kind of praise. We do bring all of our own equipment, but I believe one of the girls vacuums had a short happen in the cord. We do like to estimate on the high end for the first time clean as I would MUCH rather under-promise and over-deliver than the opposite. Remember, we have a 24-hour guarantee, if your wife is ever not thrilled with the clean, CALL US, we will come right back and make it right and take $15 off your next clean for the trouble. We care about our customers and always want their 10th experience to be as good as their first. Thanks again"
Stacy S.
Aug 2012
Everything was wonderful. I thought my house was so clean, until I saw what these girls could do!!! I never thought that there was so many surfaces that needed to be cleaned!! These Ladies are so efficient, courteous, and so professional... They have been trained well!! They sent a Suppervisor out to make sure that they didn't miss a thing. Love them!!! Will never hire anyone else!!
Response from MaidPro of Lufkin/Nacogdoches
"Dear Member, So glad to hear about your experience with our company. We really do enjoy hearing when we please our customers. We are Lufkin's first and only professional franchised cleaning service and customer service is always our first concern. If there is EVER anything we do that does not meet your expectations, please use our 24-hour guarantee and call us, we will immediately make it right for you. Thanks again for choosing us to take care of your home."
Licensing
State Contractor License Requirements
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FAQ
MaidPro of Lufkin/Nacogdoches is currently rated 4.5 overall out of 5.
MaidPro of Lufkin/Nacogdoches accepts the following forms of payment: CreditCard
Yes, MaidPro of Lufkin/Nacogdoches offers free project estimates.
No, MaidPro of Lufkin/Nacogdoches does not offer eco-friendly accreditations.
No, MaidPro of Lufkin/Nacogdoches does not offer emergency services.
Yes, MaidPro of Lufkin/Nacogdoches offers warranties.