Paint USA

"We are sorry to hear/see this type of review after all the hard work that was done to complete this job and make our customers happy. Dawn had mentioned to Jimmy at the start of the job that her husband had just finished with some medical issues and if anything had happened to him she did not want to be left with an incomplete house and requested that Jimmy add more jobs to the original job bid. She said that money was not going to be an issue because there had been a death in the family and they were good to go. Jimmy did not spray any popcorn in this job but he did explain that the original popcorn spayed was on their ceilings and on their walls. He explained the whole process of removing the popcorn and that he wouldn't be able to remove it from the wall unless she wanted those painted and she said no it would be ok.That is the popcorn she is speaking of in the review. Dawn also had asked on of the team members to touch up the trim (that was not part of the bid) and gave them a can of paint. Once it was figured out that the paint she gave them was the wrong color Jimmy was going to have his team fix the error and she said "no I gave them the wrong paint I will take care of it", only later to have her husband call and say she was unhappy with what had happened and asked for Jimmy to come back and fix the trim (Jimmy agreed to fix the trim). From the beginning Jimmy was put in a bad position because Dawn was not honest with her husband about the extra work she requested to be performed and why. He was upset with the final bill, and asked a lot of questions. Jimmy was honest with him and Dawn was not happy with her husband finding out the truth. No contractor should be put in this situation as it makes for a bad outcome on both sides. Jimmy never asks for monies up front and is only paid at the end of the job when his customers are happy. He was paid in full at the conclusion of the job and there were hard feelings with Dawn and her husband heard the truth about the extra costs of the job. Jimmy made several trips back out to the house to correct what they requested and left with her husband thanking him many times and shaking his hand. Dawn had thanked Jimmy and his workers throughout the job and even given them tips saying the work looked great. So it is to our surprise of this review and the comments made by her. We only wish these customers the best and sorry they feel this way. It's not a good feeling that Dawn treats contractors and residents this way in the city where her husband works as a public figure. In our many years of business no other contractor has ever had to come fix our work, this is also not a truth being told by Dawn. I am sorry she feels the need to continue being untruthful but understand she has the right to her opinions and feelings as do contractors who are put in bad positions because of dishonesty."

"This job was done by working with his wife not him. Jimmy was in communication with her through the whole process. It was at the end of the job when it was time to be paid that her husband didn't want to pay for the extra wood rot damage that was fixed at his request. When payment was made it was clear about all the materials, job work that was to be completed, and the communication was never with him always with his wife. Jimmy took his money and told him that he can keep the extra 150 and he wouldn't be back to paint the living room and cabinets they requested to be done. Jimmy walked around the house and saw the good work that was done, there were no paint stains in the driveway, no screws on the driveway, and everything was clean just like when we arrived. Jimmy has painted over 5 houses in the same neighborhood with no complaints like this to speak of. This is someone who has nothing better to do than complain when he was trying to not pay for work he requested to be done."

"Cleaning is definitely one of our biggest concerns. As you had called Jimmy out to clean up three specks of paint off your new floor he was there the next day and did so. Your brother even said it looked great and thanked him for doing it. We have no other clients complain about our cleanliness or jobs performed. Jimmy did a lot of extra work while he was there with holes in the walls to paint extra without asking for payment. I will be glad to show any client before and after pictures so they can decide where the lack of cleaning lies."