Prime HVAC & Electrical LLC

Unprofessional and Unreliable ? Do Not Use This Company I took the entire day off to get electrical repairs done at my rental, only for the technician to never show up. My appointment was scheduled between 12?2 PM, and by 1 PM, I had heard nothing. When I called for a status update, I was told the technician had supposedly called me at 6:30 AM. Not only was there no missed call, but there was also no voicemail or text?nothing. The representative then claimed she also called me, yet once again, my phone never rang, and there was no record of a call. I sat outside my rental from 11 AM, waiting for a technician who never intended to show up. Instead of admitting a mistake or attempting to rectify the situation, they doubled down on the lie that they had called me. No apology, no accountability?just wasted time and blatant disregard for my schedule. This company is unprofessional, unreliable, and clearly has no respect for customers. If you want a no-show and a day wasted, book them.

Technicians were very friendly and knowledgeable. Informed me on exactly what issues I was having and had it repaired in no time. Will recommend for now on!