Reviewed by Daniel W. in Manchester, CT
job was completed to my satisfaction
Reviewed by Dennis H. in Naugatuck, CT
We are very pleased with the outcome of our project. Our cabinets look better than new!
Reviewed by Nancy L. in Berlin, CT
very clean and on time service
Reviewed by Janet B. in Cheshire, CT
They were very clean and professional.
Reviewed by Edward T. in Ansonia, CT
The project was to replace a 12x28 deck with an upgraded design. Company was prompt in contacting me and sending someone out for an estimate and the representative showed up on time. Based upon some general ideas I had, they sketched out some plans and came up with an estimate that was consistent with costs I'd seen listed elsewhere on HomeAdvisor. They were more motivated to close the deal than I expected with a follow-up call the next day, but I did not feel pressured or anything, just surprised.
The project started about a week and a half after the start date listed on the contract due to delays from a very rainy July. No big deal, but it would have been better if they'd proactively called me instead of me calling them after the start date had passed.
I'm guessing the project was done by sub-contractors, but the Nu Face rep visited on a daily basis to check progress. I would also check the progress at the end of each day, and in the course of doing so I had a number of concerns about workmanship. Joists put up with no joist hangers, support posts that weren't plumb, etc. Nu Face was extremely responsive to these questions and concerns, and all issues that I found were addressed immediately.
Overall the project took 4 days, with one additional return trip to secure some flashing that had been missed earlier. The site was cleaned up pretty well, although I did have to spend an hour or so picking up nails that the laborers had missed. Aside from nails there was almost no evidence that they'd been here, and there was no damage to my yard or driveway whatsoever. I'm quite satisfied with the outcome, and my new deck is a major upgrade over the old one both in design and strength.
I give the design an A, and the actual construction a B+ because of the issues mentioned above as well as a couple of very minor cosmetic imperfections.
I give Nu Face 4.5 stars, with the half star deducted simply because I felt that I had to inspect the work to ensure it was done properly. It's *only* a half star deduction because Nu Face was so incredibly responsive to all of my concerns, and never acted dismissively towards me or treated me like I was being unreasonable. I'm very happy with my new deck and would do business with Nu Face again in the future.
Reviewed by Anne C. in Manchester, CT
Great quality and reasonable cost, responsive and Timely.
Reviewed by a homeowner in Newtown, CT
They completed a front porch that was 13' X 7' with railing and composite decking. The price was reasonable and the job was completed on time and ahead of schedule. We had specific details that we added which they completed for a very small change order. The only other comment I would add would be that I would of like a bit more communication on when they were starting and when materials were going to be delivered. I would use Nu Face again and recommend them for future projects.
Reviewed by Jorge L. in Manchester, CT
The workers did leave a bit of a mess but they did a nice job