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"One window had bad wood around the frame. When we mentioned it to the contractor it wasn't addressed, and they installed the new window anyway. In Addition, on the same window the lower left corner of the window frame is loose and needs nailed back in."

"The first meeting was great they showed us the product and the amout of heat it actually kept in compared to other windows was crazy then they came and measured for a very tight fit after booking the install they complained the job in a safe and timely manner I will definitely be calling them back "

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"We had cracks in the dyed mortar of the bricks above our garage. Grady took the time to match the color, even with the color having aged 10 years, and you would not even be able to tell that there was new mortar. If your project is anything like ours, you will not be disappointed."

"Renewal by Andersen has been a wonderful experience! They built and installed four new windows for my condo! From sales through installation the people were unreal. The windows were professionally installed within four hours. The installers worked like a well-oiled team. From the minute they started I viewed a fantastic group. Their trailer contained the windows and everything needed. They laid down plastic inside to ensure everything remained pristine. The windows are beautiful and made me happy. I'd highly recommend them if you need windows. They are not cheap but well worth the money! Condo owners around me were all watching the progress!!"

"Very efficient. They came and measured for custom fit windows. They were installed in one day and the installers were clean and you when complete, they removed all of the old windows and packaging. The windows look great and I am so happy when I return home to see how they look!"

"The positive: Graves Brothers will provide a quote for PARTIAL Siding projects where most companies won't talk to you unless you need a FULL Siding project. The installation team was quick and did a nice job. The Cons: Deceptive Sales. Your Typical Residential Home Services contactor. I had a complete east side siding replacement quoted. There is a 24" "Jog wall" between the exterior garage wall and the living quarters wall. Their quote included photos that show this wall in one of the views. A second photo shows the entire length of the wall outlined that includes this jog wall, but they did not replace the siding on this wall. A conversation BEFORE the project work started questioned if I intended on having the wall replaced and it was agreed that it should have been part of the proposal. The installers DID NOT replace the siding on this wall. I asked for a simple $500 credit and was willing to settle for a $350 credit which was more than fair. The Salesman insisted that seeing the wall was not assigned a "wall number" therefore it was not included in their proposal. Graves Brothers displayed ZERO interest in coming to a mutual agreement on the discrepancy. Update 7/19/2024: After continued conversations, the Sales Rep finally conceded that after speaking with his installers, that the work WAS included in the initial estimate and should have been completed. I gave Graves Brothers the option of discounting the price or returning to finish the work. They chose to finish the work which is scheduled this week. IMO, Speaking to his installation team should have been done PRIOR to him taking a flat stance with me that they were right and I was wrong. Give Graves Brothers Home Improvements a 3-Star rating for (finally) doing what was right. The installation was done well and the installers were professional, courteous and cleaned up well. Just make sure you document all conversations and get them in writing up front."