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"Service was fast, accurate, and courteous.   Price was fair.   Mr.  Squitieri picked up, repaired, and returned my snow blower in just two days.   I am absolutely satisfied with his service.   First Class all the way.  I will use his service again and recommend him without reservation."

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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"Pros: It went well, and the overall quality is good - they offered alternative solutions other contractor estimates did not (to help lower the cost). They take pride in their work and are willing to go the extra mile for satisfaction, even after work completion. Cons: We put our deposit in and signed a contract a few months before the job, and it wasn't until a week or two before the job we found out the material was discontinued (after we already selected paint color and floor design from separate contractor) We were forced into their schedule, after noting certain restrictions we had with working midnight shift. (for items like inspections and lingering things after the "scheduled" work was complete)."

"I contacted George based on the reviews here and had a truly great experience.  I could not have hoped for someone more professional, courteous and thorough.  His team was large enough to get the job done quickly and properly all while doing a great job. 
From the initial quote to getting the work done, George was punctual, responsive to texts and phone calls.  He made good suggestions to make our house look great and the execution was spot on.  We needed to have some porch railing bars replaced and instead of replacing the whole railing, he suggested replacing just the vertical posts that were damaged.  After painting, I could not tell original from repaired ones and the painting job was excellent.  He also made sure there was an extra coat of paint put on an exterior section of the house that he repaired to make sure it stood up to the sun and rain.
On the inside of the house, he repainted all of the walls and a couple of ceilings.  His team spackled blemishes, sanded and painted.  It is amazing and the house looks brand new!  There was no paint splatter on the carpet or floors and the edging was skilfully done. 
After all of this work, I only found a couple of spots that needed touch ups and he came by and promptly fixed these.
Overall, he and his team made this experience really easy and the result is fantastic.  I would highly recommend George and his team and we'll be using his services in the future!
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"Everthin on perfect and super clean"

"EXCELLENT PROFESSIONAL SERVICE!  Called them cold on a Sunday night from my DC home to repair many shingle caps that had blown off the peak of our roof of our townhome in OC- I could see daylight from the attic and the insulation was wet.  They were on my roof Monday morning, in the rain, fixing it completely.  They took before and after photos on the roof so I could see exactly what they had done. They also replaced a cracked vent pipe boot. 
Very easy to deal with, good communications, knowledgeable and professional. 
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"Gary Barnes and his two colleagues I met were very professional as far as courtesy , on time callbacks, etc is concerned. We paid for the "Big Deal" directly through Creative Hands, not purchasing through Angie's List as we were told that this would save us time in processing. The price is pretty good, though buyers need to be aware (and perhaps I missed this explanation somewhere, although it does make sense) that the 8-hours of work includes work for one person. If you have two workers, this is divided by 2 so 4 hours a piece. Any trips to the hardware store are taken off from the total of 8 hours. This may be a common practice.  We ended up getting "extra" 2 hours of work, but partially because the 2 outlets were not installed correctly the first time, so the electrician that Creative Hands works with came by later to fix /reinstall for a second time the outlets so that the green light is on AND the GFI outlets work.  It is a good deal and worth doing for small things. They are nice guys, but in our case,  SOME of the work was a bit sloppy. Outlet in my son's room - pre-repair (no holes around outlet) After repair to install electrical outlet in bathroom we now have gaps which require patching and outlet which was not crooked and inset oddly in wall is now oddly inset and not flat.  We have uneven area on wall above where the hole was cut  that will require more than average sanding to smooth and painting (which we expected). For whatever reason, when the GFI outlets were purchased, the covers were not. The   GFI outlet in bathroom has holes/gaps around it too, and we live in an older home(1940) with the wet set/concrete type walls. We had sweeping and vacuuming to do after they were finished, a fair amount of dust and debris was left in the upstairs hall. Blue painters tape left on all of my son's furniture, which is easy to remove, but I would have thought that this was part of clean up.  The original ink marks on the wall to show one of the options for the new outlet were left on the wall, not washed off.  So, we have additional work apart from just minor sanding and painting that my husband and I were thinking we would not have hiring a professional. Ceiling patching actually is just fine.  Downstairs outlet replacement fine and light in the kitchen fine. We had planned on a second trip out- but we are afraid to do this with our fence for fear we may be left with another problem to fix afterwards. I had explained the front door issue well, and thought perhaps the wood needed to be replaced or iron strike plate or lock so that it would close and lock. We were looking for some advice on the right way to fix this, since we were told by Creative Hands that we were in good hands, with all the years experience they have at doing this. Part of the problem I think is that it would be wise to come out first to take a look to see how things need to be fixed before just showing up and having to rush a solution."

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"We had recently bought a new home.  Originally, I purchased this deal with the idea that he could repair the back wall of a shower in the basement which had leaked and become moldy.  However, at about the same time that I purchased this deal I found out that the upstairs shower was also leaking.  I knew that these items could not both be repaired in one day, however I hoped to hire Mr. Sweet to do both jobs knowing that I would need to pay for extra work. 
The first time Mr. Sweet came to look at the job he offered to come in the evening after I returned home from work.  I told him I could not be home until 6:30 and he agreed to come at that time.  Instead he arrived a 6:00, spoke with my wife, who did not know all of the details of what needed to be done, and left before I got home.  When I spoke with him shortly thereafter, he said there was no mold in basement.  Note that it was clearly visible and my concern had been confirmed by a plumber previously.  The plumber had also said that the wallboard was the wrong type to use as shower wall backing.  Mr. Sweet disagreed and said that it was the right type and therefore couldn't grow mold.
He also said that he thought that the upstairs shower walls were fine, but that there was a problem with the faucet.  Previously, the plumber had said that the faucet and piping was fine.
Early in the process, Mr. Sweet said that he preferred to come several times for short amounts of time rather than coming for one full day of work and I agreed.  Scheduling was a problem throughout the process as Mr. Sweet seldom returned phone calls and often when he answered the phone he would say that he would call back the following day - and then would not do so.  However, to his credit, when he committed to a date he would show up that day.
The upstairs bathroom was the higher priority.  I convinced Mr. Sweet to re-grout the shower walls.  When he did, he started by removing some caulk at the bottom of the wall and a bunch of water ran out of the wall - clearly the source of the problem downstairs, not an issue with the faucet.
After regrouting the upstairs shower and confirming that the leak had stopped (he had previously cut a hole in the kitchen ceiling), Mr. Sweet said he would send some of his workers to repair the ceiling.  After that, he said he would paint the kitchen ceiling.  His workers did come as scheduled to repair the ceiling and put on a coat of primer paint.  However, he never followed up with the ceiling painting. 
He also never followed up with the request to work on the basement bathroom and I ended up hiring a different contractor to do that work.  That contractor also agreed that there was mold and that the wallboard was of the wrong type.
To Mr. Sweet's credit, although the process took several months to complete (to the extent it was completed), he and his workers certainly put in more than 8 hours of total work and did not charge me for work over the 8 hours.  I think the work that he completed was more than fair for the cost charged.  However, although he verbally agreed to do additional work, he was not responsive to taking on the extra work.  If I had known in advance that he did not want the work, I could have hired another contractor earlier and had use of the basement bathroom far earlier.
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