
Serving Toledo, OH and surrounding areas
In business since 2010
Free estimates
Emergency services offered
"I was prepared for an excellent experience based on these Angie's List reviews, but unfortunately was disappointed. The actual work performed was good and appears correctly done. Taylor is personable and knowledgeable, and the crew members I interacted with were nice, but I'm not happy that three days after the time promised (and two unanswered phone messages), there is still a ladder, large containers of sealant, various small tools, and a bag of garbage sitting on our lawn. These were left when they finished the job Friday; we knew the patio sealant needed 24 hours to dry, so Taylor asked if they could pick it up Saturday. Fine -- but Saturday came and went, and a call I made Sunday wasn't returned. My husband and I ended up moving all the patio furniture, grill, plants, etc back to the patio ourselves; we should not have had to do this. I'm glad now that we did, otherwise it would all still be piled up on the lawn.
The job cost was in line with what I expected. I was bothered, however, that after paying a deposit, with the balance due upon completion, Taylor asked for payment in full just days later, before the job was finished. I expect that as a small business, cash flow and employee paychecks can be tricky to balance, but it didn't sit well with me. My husband agreed to it, though, and Taylor showed up first thing Friday morning to get it. He and the crew didn't come back to start work until after 11 am that day; I was told there had been an emergency on another job.
I say that I would work with the company again, because I do think the work was of good quality and the price was fair. But I would do so knowing that I'd have to be more 'demanding' and right on top of things. I'm pleased to see a younger generation passionate about an important trade that requires both knowledge and craftsmanship, but the company's customer service and responsiveness wasn't up to par on this job.
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