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"slow or no response to client question."

"Awesome company, they really went above and beyond to help me with my needs. My ac/heating unit was acting up and not functioning properly and they were able to ***** the situation and attend to my problems very quickly! Would definitely hire them again!"

"Originally, we contracted Elite Building Solutions to do some repair work on our siding. It ended up that we cannot buy the same siding as was originally installed on the house, so they were able to take siding from the small side of our house to do the repair and they re-sided the small side with a slightly different siding (same color, just different size). Because there was a portion of the wood that had been exposed on our home, they also replaced the rotted wood before putting up the new siding. They were very professional and timely with their work. The quality of the repair was very good and the clean up was great (we couldn't even tell they had been there). Since the work was done so well, we had them quote finishing the remodel of our bathroom. Their prices were very good and well worth having them come in and do the project. It did take a bit longer than anticipated to finish the project, but the outcome was very good. They even worked around the tasks that we wanted to complete ourselves, such as the painting.
After the completion of the project, we had an issue with a leaky toilet (that was installed during the remodel) and they were very responsive in the call, however the workers failed to show up at the agreed upon time and we had to reschedule. During the rescheduled time, they fixed the issue quickly and with no issues.
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"We live in a 1970s colonial where the kitchen and living/dining rooms were separated by a wall with a doorway.  Watching so many shows on HGTV, we wanted an open concept where we could entertain guests.  Joe, the owner came in and gave us a solid quote, not the cheapest or most expensive.  Based off of previous Angie's List recommendations we made a great decision to go with Seamless Transitions Construction (STC).  
Once the project started, it was the little things that made for a very positive experience.  STC treated our house as if it were their own.  With a wall coming down between the old kitchen and dining room, and much of the area being taken down to the studs, there was a ton of dust.  STC built a temporary wall between the construction area and our family room with a door to keep the dust out.  At the end of each day, STC fully swept the construction area as we had to walk through it to get to the upstairs.  The range was kept operational for a good portion of the project until the point where the wiring was removed.  A temporary kitchen sink was installed so we could still do small amounts of dishes, etc.  
Removing a load-bearing wall to open up the area proved easier than expected.  STC strictly followed code and passed inspection with no issues.  Of course there would be plumbing that would need moving.  Supply lines cannot go in an outside wall, so STC figured out a way to build the lines into an archway that improved the look of the space.
STC did just about all of the major work from rough construction, removing the load-bearing wall, drywall, installing hard wood flooring, installing cabinets, painting, plumbing, electrical, appliance installation, etc.  I should mention that installing trim work for an older house without a straight wall proved to be a challenge that STC was able to handle with ease.  About the only task that was fully outsourced was granite counter fabrication and installation.
As with any major construction/renovation project, we had changes that we wanted made on the fly.  We had set the kitchen up with only one sink, but did not foresee that the distance between the gas cooktop and the sink would be as far as it was.  We ended up moving the location of the under cabinet microwave and putting another sink in its place.  Obviously this left us with the wrong type of cabinets in both spots (both were already installed along with the counter top, but STC was able to make it look as though it was the original layout all along.  
I would highly recommend STC for your kitchen renovation.  All of the employees were very professional and friendly and made the experience and enjoyable one!
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"Our home had a simple upper level walk-out deck that essentially had room for a grill and small two person table. We were looking to expand the size of the upper level and also put a lower level in and attach the two with a winding staircase. Since I am no fan of maintaining a deck, we decided to go with Trex. Via a friend's referral, I called HDF and spoke with owner Dale. After going over what I was looking for he came by to review everything and asked to give him a day or two to jot some ideas down of other options I could consider for such a big project. When we spoke again, since our back yard faced woods and was going to be used for entertaining he suggested topping the rails with solar powered light posts. Since the upper level covered a portion of the lower deck he suggested he put in a ceiling type contraption that would trap the water and drain it out the side. The work crew was at the house every single day, including the weekend until the job was done. Seeing it go from nothing (once the old deck was removed) to what you see in the picture was pretty amazing. From our neighbors to friends and relatives do nothing but rave about the deck. It is an amazing place to entertain or just kick back with the wife and relax."

"I originally consulted Angie's List to find someone to replace two old and decrepit gate post lights at my home. I decided to go with Lombardo Restoration when I noticed the coupon to replace up to ten wall outlets for $349. My home was built in 1946 and has gone through numerous slap-dash facelifts which left many of the outlets painted over and virtually unusable, so I thought I'd take advantage of the offer. My first online contact with LR was very positive and reassuring, and when Len and his co-worker appeared at my home they both proved friendly, outgoing, and energetic. I quickly learned that these guys know their business and work hard to get a job done right. They went through the electrical work like a knife through butter. Nothing slowed them down. When I talked to Len about rebuilding the gate posts he stated that the job would be a little costly because it would be time consuming. But the cost he quoted me was far below what I expected, and I told him to go ahead. After they'd been at it for well over five hours I became a little concerned about cost, knowing what the hourly price for two workers could be, but when they were all finished after well over eight hours everything, including all the wall outlets, came to a mere $850.
Leonard's a big and friendly young guy who likes to talk, and I admit that upon first encountering him I thought he was primarily the salesman for LR. But I quickly learned that he knows his trades. Both he and his co-worker are highly skilled and motivated workers who are very familiar with older houses such as my own, presumably from years of experience working with homes in Detroit.
Leonard's business approach may be somewhat more informal than many other contractors, particularly those involved largely with insurance claims. There were no contracts to sign or itemized receipts. I'd tell him what I wanted, he'd give me a projected cost, and he'd make good on the estimated price. This is largely contrary to what homeowners are told they should do when dealing with contractors. But Lombardo Restoration has proven to me to be a skilled and trustworthy outfit. I'm willing to take Len at his word, because I believe that if he doesn't do the job completely to my satisfaction he'd take steps to fix it within a reasonable cost. I highly recommend this contractor.
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"The service went really well. I was pleased with the outcome. I would hire them again to do the gutter and front door. They were nice and professional."

"I got 3 quotes for work that needed to be done on the exterior of my home and took the middle quote. The company that was doing the job was doing a horrible job. New Star Construction was doing some other work in my neighborhood and they came to look at the job. I ended up having them come and fix the bad work from the previous company and I couldn't be happier. They did a great job and are such great people to work with. They are still calling me to follow up to make sure everything is ok."

"Reasonably well. Kind of felt like I got oversold on the need for an attic fan, when additional vents would probably have been sufficient. My bad."

""The finished work is beautiful. We installed a unique countertop and Matt worked with us to make sure it looked good and is safely installed.Matt is flexible and was fun to work with.""