Ampro Builders, LLC

Customer Rating:  0.5
City: Spanaway, WA
Project: Install or Repair Siding

"Terible"

Comments from Ampro Builders, LLC
Sorry Pete L. You are not our customer. Please remove your bogus review as we take our work and reputation most seriously. Please consider this a serious request. Thank You, Ampro Builders llc

Customer Rating:  5.0
City: Olympia, WA
Project: Install or Replace an Asphalt Shingle Roof

"The crew finished our roof in 10 hours. We have a 2000 sq ft house with a two car garage attached. We met with Leo and he explained the type of roofing available and what they would need to do from the plywood, ice and water membrane, underlayment, vented ridges, flashing and matching ridge cap. They replaced 4 skylights and installed our gutter covers. This crew was so efficient. They each new what their jobs were and from the moment their feet hit the ground they never stopped working. They put down protective tarps and cleaned up area around house when they were finished. The roof looks great. We chose a more expensive roofing but the basic bid was comparable to 4 other estimates we received. Couldn't be happier. What we thought would be a two or three day job only one day. Everything on time. Even received a senior discount. "

Customer Rating:  5.0
City: Allyn, WA
Project: Add a Sunroom or Patio Enclosure

"Ampro Builders converted my covered deck into a beautiful windowed sunroom. It is absolutely beautiful and I couldn't be happier with the quality of workmanship and materials. Rob, Mike, Ryan....thank you!"

Customer Rating:  5.0
City: Federal Way, WA
Project: Install or Replace an Asphalt Shingle Roof

"Hi Leo, Your team just left. Your foreman was extremely nice, and kept me informed. The whole crew were nice and hard working. Roof looks great, my yard looks better now, than when they got here. Great job! Thanks again! "

Customer Rating:  3.67
City: Bremerton, WA
Project: Install or Replace an Asphalt Shingle Roof

"I submitted an estimate with a payment plan to just cover costs easier for my family. The quote went well and we decided to let Ampro take care of us. After a financial inquiry we were approved and signed paperwork. A month later after the project was completed I was then informed that my finances had not been approved and I got roped into a terrible interest/financing charge killing loan. Not what I signed up for, also on top of that the project manager overcharged me. He called back apologizing and had to wait another 2 weeks to get my refund via check. All in all satisfied with the product but the customer service was lackluster. "

Comments from Ampro Builders, LLC
Dear Michael, your job started at the peak and start of the worldwide pandemic. Your financing was approved before the United States shut down. Most lenders suspended all lending operations due to the capital markets shutting down. Foundation Finance refused to fund your loan even though you had signed documents. We agree that this was not expected and very disappointing for both you and Ampro. We were able to draw upon our reputation and experience to place your loan with another excellent lender. Your loan does not have an early payoff penalty which allows you to pay it off with another lender of your choice or with your cash. Ampro arranges loans for customer convenience and Ampro is not the lender. Your refund concern is surprising. Ampro performs and audit of all files when closed. During a routine audit, Ampro found that you were due a small refund. Ampro notified you. You did not notify Ampro. Ampro just did what was right. We take all negative comments as constructive and we are sorry that we did not meet all of your expectations. Business is very difficult during pandemic times. We are glad you like the Ampro quality. Thank you again for your review. Ampro Management.

Customer Rating:  5.0
City: Tacoma, WA
Project: Install or Replace an Asphalt Shingle Roof

"We took our time and got many estimates for our Queen Anne Victorian home, garage and cottage. Not your ordinary style of roofing project. We have had bad experiences in the past with contractors however by far, this company went above and beyond our expectations. The experience was exceptional thanks to Leo from start to finish. No high pressure sales tactics ,honest,kind,patient and understanding person. All of his crew very professional, quality work, clean up and responsiveness. Not to mention the owner Rob who is involved during the project. Top notch honest family company ! The roofs are beautiful I would absolutely recommend Ampro Builders and Leo's team to anyone who asks. Thank you Ampro team for bringing me peace of mind."

Customer Rating:  5.0
City: Graham, WA
Project: Install or Replace an Asphalt Shingle Roof

"Ampro replaced the roof on my house,pavilion, and shed. The bid was very reasonable, the job was done quickly and professionally. From the moment we had gotten the quote for the job to completion they were very nice and caring. I was very impressed with it all."

Customer Rating:  5.0
City: Puyallup, WA
Project: Install or Replace Traditional Tile Roofing

"Leo was very communicative and they were able to get to the job fast which was much needed dince the roof had leaks. They also do gutter installation so I'll be having them do that as well so I don't have to spend more time to find someone else."

Customer Rating:  4.67
City: Federal Way, WA
Project: Install or Replace an Asphalt Shingle Roof

Customer Rating:  5.0
City: Puyallup, WA
Project: Add a Sunroom or Patio Enclosure

"They were very prompt and professional. The project was completed beautifully and cleanup was above what I expected. We are enjoying our patio cover everyday. "

Customer Rating:  5.0
City: Bremerton, WA
Project: Install or Replace an Asphalt Shingle Roof

"very knowledgeable and professional. every question i asked was answered without being given the run around"

Customer Rating:  5.0
City: Kent, WA
Project: Install or Replace an Asphalt Shingle Roof

"Ampro Builders LLc New Roof for customers Alan and Theresa Heim Roof Project began third week of September 2017. We just had our new roof completed by Ampro Builders and thought it was important to share our experience and our overall satisfaction level with the company in writing a review regarding dealing with it’s employees and most importantly the new roof itself. The project took approximately one week (7 days) to complete which we thought was fast considering the 4500 square feet and 10-12 pitch they had to contend with (see attached photo). We selected Ampro Builders over 3 other serious contenders after meeting with Manager representative Leo Redford. We liked his no nonsense style and level of knowledge and confidence in explaining exactly what we would be getting based on what we expressed we wanted in a new roof. Throughout the process, Leo was supportive (always almost immediately responded any time I texted or called him with a question) and continuously connected with me and the crew doing the work. The crew led by Jesus were nice, hard working, and cleaned up after themselves after every work day. They protected our shrubs and home siding without incident and left our yard and home exterior looking as good as it did when they first arrived. Some other examples of what we were impressed most with: 1. One of our window screens did get torn by a shingle (only about a four inch tear of the fabric) and Leo took both that screen and two others that were not torn but looked a bit worn with him and repaired the torn screen and replaced the fabric on the other two even though the crew did not damage it. 2. The contract refuse container driver accidently hit my basketball hoop bending the backboard. The driver quickly apologized for doing so and Leo worked with the company to replace the hoop with a new one that I should receive any day. 3. The working crew noticed how incorrectly the original roofers nailed the plywood in place and took the time to redo the nailing so the boards were nice and flat to place the shingles on. I expect to be impressed with the opening presentation from the company sales rep but my positive impression continued all the way through to completion. My wife and I couldn’t be happier with the roof. We believe we have an outstanding roof, using outstanding materials, at a very good price with includes one of the best warranties on the market and will be the envy of our neighbors when they see it. I would welcome anyone to email or text me (2069390757) if you have any questions regarding my review. Take a look at the picture which I think speaks for itself but every aspect of the job was great from start to finish and believe me I have had plenty of stinker companies and employees to deal with over the years and with Ampro Builders I couldn’t be happier. I would recommend them to anyone, particularly if you need a new roof. "

Customer Rating:  3.0
City: Milton, WA
Project: Install or Replace an Asphalt Shingle Roof

"No comment "

Customer Rating:  5.0
City: Maple Valley, WA
Project: Install or Repair a Roof

"I had a major roof project done. Needed old roofs removed, new gutters, new roof and some trim repair on my chimney. I got three bids. The bids were quite close. I decided to go with Ampro for a number of reasons. 1. I felt like the included things the other contractors did not include. 2. When I questioned the other estimators about their bids one of them promised to revise the bid but then did not follow up. 3. Ampro was the only contractor who did not require 50% payment up front. Ampro does not require payment until the job is complete and accepted by the homeowner. From the estimator "Leo" to the Forman "Jesus" everything was professional. Jesus was so patient and happy to answer my constant questions. Here is a man who is passionate about his work. If you need a roof please use Ampro. You won't be sorry."

Customer Rating:  5.0
City: Poulsbo, WA
Project: Install or Replace an Asphalt Shingle Roof

"Representative is very flexible and working with him was a pleasure. I received fantastic service and the company has the intangibles I look for in a contractor: Honesty and Integrity. "

Customer Rating:  5.0
City: Renton, WA
Project: New Windows - 3-5

"Good product, good price, timely installation and cleanup."

Customer Rating:  4.67
City: Bremerton, WA
Project: New Windows - 6 +

Customer Rating:  5.0
City: Federal Way, WA
Project: New Windows - 6 +

"Excellent customer service from the fordt to last visit. Kept me advised at every step. Windows are beautiful. Hire this company period..."

Comments from Ampro Builders, LLC
Thank You for putting your trust in Ampro Builders to tackle your project. We try our best to make sure your project is built with the highest quality product and value for your money. As you know there are no short cuts to achieving this type of standard. I enjoyed building your project from start to finish. Thank you so much. Kimo

Customer Rating:  4.83
City: Kent, WA
Project: Install or Replace Wood Shake or Composite Roofing

"This was to replace an aging cedar shake roof with asphalt shingles. The job was originally scheduled to complete in 3 days. Instead it lasted 3 weeks. I cannot fault the company over this, however. They ran into incredible problems during the job, having to do with the way the cedar-shake roof was constructed. None of these could have possibly been foreseen - by me or by them. They did charge about 8.5% extra for this but it was fully justified. In fact had they charged more than that I wouldn't have been surprised. They had a crew here working into the night, day after day. And the men hated the job because of how difficult it had become - not your typical job, at all. Nevertheless they stuck with it and completed the job in a workmanlike manner. I'd use them again. Two reasons I didn't give five stars for work quality: They weren't quite so careful with our bushes and garden as they might have been. And the whole think of having to replace a roof bothered me to no end."

Customer Rating:  5.0
City: Seattle, WA
Project: Install or Replace Wood Shake or Composite Roofing

"We were very pleased working with Ampro Builders starting with the price quote and a detailed explanation of the work to be done and throughout the entire roof installation process. Leo was very knowledgeable and made sure that all the work was completed as promised. The equality of their work was excellent."

Customer Rating:  5.0
City: Silverdale, WA
Project: Add a Sunroom or Patio Enclosure

"Great contractor"

Customer Rating:  3.5
City: Seattle, WA
Project: Repair an Asphalt Shingle Roof

"I thought they were a little expensive for how long it took"

Customer Rating:  5.0
City: Tacoma, WA
Project: Repair an Asphalt Shingle Roof

" We had multiple tube sky-lights installed with our original reroofing job by Ampro. The sky-lights leaked due in large part to the shallow angle of our 50’s style roof. Ampro went the extra mile to solve our problem. I am retired from a profession that values and knows how necessary great customer service is to a successfully run business. Ampro has been in business in our area for quite a while, and our experience with their work and crew speaks well of their longevity. We will gladly use and recommend their services in the future "

Customer Rating:  3.0
City: Bremerton, WA
Project: Repair an Asphalt Shingle Roof

"I thought the price was way too steep. It was twice what I thought it would be. The cleanup job was probably 90 %. I was kept waiting two different times. for a total of 3 hours. I liked Leo and the crew of workers. "

Customer Rating:  1.83
City: Port Orchard, WA
Project: Repair an Asphalt Shingle Roof

"Responded within minutes of e-mail request. Needed a tarp on leaking roof. They had a crew of 2 in my area and they responded. Was quoted a price then it was raised when crew did not have the right size tarp. Tarp was nailed to roof with way to many nails, guaranteeing that it could never be repaired. asked for receipt has not arrived.. Tarp is keeping water out till i get a new roof."

Customer Rating:  5.0
City: Vaughn, WA
Project: Build a Metal Carport

"Worked me into the schedule for the next week."

Customer Rating:  3.0
City: Tacoma, WA
Project: Install or Replace an Asphalt Shingle Roof

"Poor communication. Was looking for post breakdown written & verbal review. Did not receive any. Hence customer service rating."

Customer Rating:  4.83
City: Bremerton, WA
Project: Install or Replace an Asphalt Shingle Roof

"they did a nice job. leo was plesant to work with, and they did what they said they would."

Customer Rating:  5.0
City: Puyallup, WA
Project: Install or Replace an Asphalt Shingle Roof

"Very Satisfied"

Customer Rating:  5.0
City: Puyallup, WA
Project: Repair an Asphalt Shingle Roof

"This roofer actually cared to show up when they said they would. Asked 7 roofing companies to come buy and give a quote and only 2 showed up."

Customer Rating:  5.0
City: Seattle, WA
Project: Add a Sunroom or Patio Enclosure

"Builder was easy to work with. Listened to my needs and offered suggestions. Helpful with financing and made sure work was completed as I expected. I would work with this company again should I have future projects and refer them to other friends. "

Customer Rating:  2.5
City: Auburn, WA
Project: Add a Sunroom or Patio Enclosure

"I think that they are more of a roofing company. The sunroom was supposed to take a week and took a month and a half, with me calling constantly to get them back out to the job. Cleanup was horrible. Glass and sheet metal pieces all over our lawn. Had leaks that needed multiple trips back to fix. Electrical work was shoddy. Upside down outlets, etc. would never hire them again."

Customer Rating:  5.0
City: Seattle, WA
Project: Install or Replace Wood Shake or Composite Roofing

"They did just what they promised. The price was great, work was completed , they cleaned up every day &the roof is beautiful. Thanks to Leo and all the crew. Joel W. "

Customer Rating:  1.5
City: Kent, WA
Project: Install or Replace an Asphalt Shingle Roof

"We chose Ampro for the warranty and mid-range cost. However, we encountered many issues with the company. The roof was replaced while raining, so we ended up having major leaks in our laundry room, resulting in a new ceiling and light fixture that took three weeks to complete. The painting contractor hired to do the repairs was inconsistent with returning phone calls and always late to arrive at scheduled times. Also, we were misled about the financing options. The salesperson told us that there were several financing options, and that they contract with a company who provides six months without payments. After the work was complete and it was time to sign paperwork, we were presented with one financing option- three months without payments and with interest accruing from the first day. Over a month after the roof was started, it is complete and looks nice, but the hassle of the laundry room being repaired for an extensive time and intentional misleading of finance options makes us dissatisfied with the overall customer service and company."

Comments from Ampro Builders, LLC
Mr. E. ended his comments with the highest complement that a contractor can receive. "it is complete and looks nice. Roofing job took less than four days. Crew got caught in a down pour before completion. Ampro contacted a painting and Drywall contractor immediately. Entire laundry room ceiling was removed and replaced with no cost to Mr. E. Access and schedule for repair was limited by Mr. E. making repair a challenge. New ceiling and light fixture plus all new paint took only three weeks including drying time. Financing is a convenience offered. Ampro customers are free to pay by any number of options.

Customer Rating:  4.17
City: Seattle, WA
Project: Install or Replace an Asphalt Shingle Roof

"The roof was done in 3 days. The bushes weren't covered when the roof was worked on, so some of the nails had gotten into the bushes--clean up could have been more thorough. I would advise customer to ask specific questions before starting the work. "

Customer Rating:  4.17
City: Seattle, WA
Project: Install or Replace Wood Shake or Composite Roofing

"roof was done in 3 days"

Customer Rating:  4.67
City: Gig Harbor, WA
Project: Install or Replace an Asphalt Shingle Roof

"quality work and excellent clean up"

Customer Rating:  4.67
City: Renton, WA
Project: Install or Replace an Asphalt Shingle Roof

"We liked the security of having a 50-year warranty on quality asphalt shingles. Fabulous job of clean up. Rob was great to work with. He gave us great information, even before we decided to hire his company!"

Customer Rating:  5.0
City: Gig Harbor, WA
Project: Install or Replace an Asphalt Shingle Roof

"All can say is my neighbors are jealous! Excellent quality and great customer service. "

Customer Rating:  5.0
City: Kent, WA
Project: Repair a Wood Shake or Composite Roof

"They were all we expected very nice and helpful thru the whole process. Thank u leo for all your help."

Customer Rating:  5.0
City: Tacoma, WA
Project: Repair an Asphalt Shingle Roof

"God be with this company always!"

Customer Rating:  5.0
City: Tacoma, WA
Project: Install or Replace an Asphalt Shingle Roof

"The project was seamless and pain free. Sales rep/project mngr explained all the steps of the installation and was always available if I had questions. Work done is high quality and the clean up superb. It was like nothing had happened in my yard. I highly recommend for those needing a new roof."

Customer Rating:  4.83
City: Renton, WA
Project: Install or Replace an Asphalt Shingle Roof

"The product was very well presented, Service very good, Wish all Contractor where as excellent as Ampro Builders,LLC They have the right people for Job, all excellent workers and very respectful to all the questions you ask them, Quick and Great Customer Service Thank You for the New Roof."

Customer Rating:  4.67
City: Renton, WA
Project: Install or Replace an Asphalt Shingle Roof

"The guys was very nice,easy for contact,giving good advises,always open for communication.They did beautifull job.And really fast. The price was higher than we were expected.But they did help with financing.We appreciate the job that has been done.It is only 1 week ago,but we hope everything would be fine. "

Customer Rating:  4.5
City: Tacoma, WA
Project: Install or Replace an Asphalt Shingle Roof

"Everything was done on time and on budget. They kept in contact over issues as they developed. Came home from vacation to a new roof!"

Customer Rating:  4.5
City: Tacoma, WA
Project: Install or Replace an Asphalt Shingle Roof

"Could not have asked for a better team to complete this job. The boss showed up several times to ensure things were going smoothly and that that the work was done correctly. Would hire again and strongly recommend to the community at large!"

Customer Rating:  4.83
City: Orting, WA
Project: Install or Replace an Asphalt Shingle Roof

"Great sales rep...hard working employees and most of all quick and hardly no interference with my families daily routine ....would recommend to friends and family...."

Customer Rating:  5.0
City: Tacoma, WA
Project: Repair an Asphalt Shingle Roof

"Amazed at the amount of work that was done all in one day. I am so relieved and calm now knowing the bad roof is gone and no more problems with leaks. The new roof looks beautiful. I also am a happy customer."

Customer Rating:  5.0
City: Federal Way, WA
Project: Repair a Wood Shake or Composite Roof

"Great work, it took only two days to replace my roof. "

Customer Rating:  4.67
City: Bonney Lake, WA
Project: Install or Replace an Asphalt Shingle Roof

"Very professional and high quality work. They were able to fit our project in the very next day while it was not raining and eliminated a great deal of stress. "

Customer Rating:  4.0
City: Seattle, WA
Project: Install or Replace an Asphalt Shingle Roof

"The work quality is great. The main concern was the property protection around the house. It was not protected most of the time and that resulted in minor damages such as cuts and marks from failing shakes and shingles. If you negotiate the project price down, make sure you write down and sign all materials and components that will be used in the project. There was an attempt to use lower cost materials than originally planned. The job took over 2 weeks to complete due to miscalculation of the needed materials."

Comments from Ampro Builders, LLC
We appreciate our customers kind words about our quality.The customer was very concerned with cost, however he recognized Ampros level of expertise and concern for quality,so he asked us to match the bid of a competitor that specified an inferior product to keep costs down.We provided our customer an upgraded shingle and warranty.During install he was not happy with the ridge cap that had been specified by the competing contractor,so we offered to upgrade the ridge at a discounted rate.The customer refused,so in line with our motto at Ampro that the customer is always right we provided yet another upgrade.His shingles were special order.

Customer Rating:  5.0
City: Federal Way, WA
Project: Install or Replace an Asphalt Shingle Roof

"great job, i'm happy"

Customer Rating:  4.83
City: Tacoma, WA
Project: Install or Replace an Asphalt Shingle Roof

"High quality work. cost more than we had hoped, but we have a beautiful professionally done roof. Have recomended to our ins. agent who was very impressed with the quality. The roofing crew were impressive. Scott showed much integrity working w/ us. Even added some personal extra time to clean up the garage roof, which brought it back to life & matches new roof perfectly. If you are willing to spend the $ to have the job done right, these are the people you want to call!"

Customer Rating:  4.67
City: Kent, WA
Project: Install or Replace an Asphalt Shingle Roof

"They did a great job and I was able to get it done quickly."

Customer Rating:  5.0
City: Lakewood, WA
Project: Install or Replace an Asphalt Shingle Roof

"Rob and Scott asked me what problems needed correcting then told me how they would address my needs. They didn't try to sell me anything I didn't ask for; they offered solutions. For example - to stop the leak in my sun room they installed custom-made flashing that will redirect the rain. Also, - the appearance and function of my front entrance has been greatly enhanced with thermopane panels that match my sunroom. - a funtional heat and moisture ridge vent addressed another need I had: better air circulation in attic. OH! My 30-yr algae resistant roof looks great!! They call themselves Ampro ROOFING SOLUTIONS for good reason! 3 Attached files| 14KB"

Customer Rating:  5.0
City: Renton, WA
Project: Install or Replace an Asphalt Shingle Roof

"We had a small shed reroofed to match our house roof. The guys got the job done in 2.5 hours and it looks good."

Customer Rating:  5.0
City: Seattle, WA
Project: Install or Replace an Asphalt Shingle Roof

"fine roof--the neighbors comented abut how nice it looked"

Customer Rating:  5.0
City: Enumclaw, WA
Project: Install or Replace an Asphalt Shingle Roof

"The company did an excellent job on our roofing project. They were quick and efficient. They cleaned up completely and were a pleasure to work with."

Customer Rating:  4.0
City: Federal Way, WA
Project: Install or Replace an Asphalt Shingle Roof

"They do what they say what they're going to do; a little pricey."

Customer Rating:  4.67
City: Spanaway, WA
Project: Install or Replace an Asphalt Shingle Roof

"This company did a very good job of rebuilding my roof. My roof is better than when it was built. Ampro's sales team was very helpful with getting this job fiananced. The sales person did all of the leg work bringing the documents that were ready to sign to my dining room table."

Customer Rating:  5.0
City: Lakewood, WA
Project: Install or Replace an Asphalt Shingle Roof

"My wife and I were very pleased with the quality of work and the value of the work completed. Rob and Scott displayed a very high standard of integrety, they answered all of our questions honestly and helped us come to the best solution. Rob and Scott followed up and monitored the work to insure a top notch job workmanship from their team. The result was exceptional quality at a fair price."

Customer Rating:  5.0
City: Belfair, WA
Project: Add a Sunroom or Patio Enclosure

"They did such a great job that I am using them for another project!"

Customer Rating:  4.83
City: Bremerton, WA
Project: Install or Replace an Asphalt Shingle Roof

"They are very good with working with Insurance claims and did a very good job including upgrades which I needed to make my home more efficient in winter and summer. They were very good at letting me know just what to expect and all went as planned. Thanks Rob and Scott. "

Customer Rating:  5.0
City: Spanaway, WA
Project: New Windows - Multiple

"My experience with Ampro and Rob Chatham were excellent. Could not have requested better service and costumer relation."

Customer Rating:  5.0
City: Seattle, WA
Project: New Windows - Multiple

"Very professional and did what they said they would do when they scheduled the project. Excellent communication and nice positive attitude to work with."

Customer Rating:  4.83
City: Redmond, WA
Project: Install or Replace an Asphalt Shingle Roof

"We were very happy with Scott's presentation and overseeing of the job. We ran into unforeseen issues and they were handled nicely. Scott was patient and understanding with us, however, Rob was not so much. We didn't appreciate him showing up at the ONE time I asked him not to. He then did not take our credit card. We weren't told ahead of time that they wouldn't take it. The job was done nicely, our roof is beautiful. The roofing system is sound and we already have a friend using them to replace their roof. We highly recommend this company to have a roof replacement done. Scott and his crew are outstanding!! Very hard workers!!"

Customer Rating:  5.0
City: Tacoma, WA
Project: Install or Replace an Asphalt Shingle Roof

"They made the experience easy. Everything went smooth when going into it thinking it would be hard to find someone to work with. It ended up being less exspensive than I thought it would be. "