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Factory Direct Remodeling, Inc.
Sunroom or Patio Enclosure Building Service, Gazebo or Freestanding Porch Build or Installation, Metal Awning or Patio Cover Installation and Replacement,
About us
At Factory Direct Remodeling of Atlanta, we bring the outdoors inside without all the nuisances of being outside, e.g., pests, heat, cold, rain and more. Our ultra efficient vinyl windows, sunrooms, screen rooms, patio covers, ultra lattice pergolas, outdoor kitchens and under decking are the most popular and desirable home additions in the market today. Even if you are planning to sell your home in the near future, what better way to appreciate the homes value and add 500 sq ft. In addition, we also install vinyl siding, roofing and gutter guard systems. We have some of the best warranty and finance options available in the industry.
Business highlights
Emergency services offered
34 years of experience
Memberships & Affiliations
Better Business Bureau, Preferred Exteriors, Accu Weld, Metals U.S.A, Preferred vendor of The Home Depot
Services we offer
Patio Shade Covers & Pergolas - Traditional & aluminum comp framed deck and patio covers, porticos, pavilions and pergolas, Screen Rooms - Traditional wood porches to ultra strong aluminum composite options, Siding - Vinyl to Hardie Plank
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.078 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 26% | ||
| 22% | ||
| 4% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 78 reviews
Winston R.
Apr 2016
Sunroom or Patio Enclosure Building Service
Very Professional and co-operative.
Mark B.
Feb 2016
Sunroom or Patio Enclosure Building Service
I picked these guys out of the blue based on good reviews and they did not disappoint. Both the materials and workmanship were of extremely high quality. The project required a lot of complex carpentry and they made sure to send out a crew with the requisite experience. They did not lowball me on the amount of time that would be required, and they were not the lowest bidder on the job. But get what you pay for, and I am extremely pleased with the final product. Lifetime warranty on the windows a bonus. Also appreciated Michael's personal attention to the project throughout its duration. FDR is highly recommended. Please note - correct title for project is Sunroom Remodel - Replace all windows and frames, paint.
Carol T.
Jun 2015
From start to finish, I was incredibly pleased with the services of FDR-Atlanta. The initial consultation with Michael allowed us to talk through what I was looking for and he gave me some great ideas that I hadn't thought of. Once we decided on the project, the guys were wonderful, professional and did a great job! The best part, other than how good my new flagstone knee/retaining wall around my patio looked, was how they cleaned up the job when they were finished. You don't always get lucky with that, but these guys were very clean and made sure there was nothing that made it look like they had been there. I HIGHLY recommend FDR-Atlanta, this was a great experience and I didn't feel overcharged either.
Response from Factory Direct Remodeling, Inc.
"Thank you MS. T. I love what you and[Consumer name withheld at their request]planned. It looks so nice. Thank you for sharing your photos with us too. Kindest Regards,Evelyn"
Melinda G.
Jul 2014
Sunroom or Patio Enclosure Building Service
I contracted with this company over mid April 2014 and I have to this was the worst experience in my life. Bad customer service sale rep never gets back to you the office doesn't even know when or if workers are going to show up at your house and they NEVER call you and let you know what's happening. We failed our first inspection and they didn't even know we failed! We had to call everyday to make sure someone was coming by cause they never show up on a consistent basics. HECK they stop showing up and I had to contact home depo and get them involved. Do waste ur money BAD COMPANY
Response from Factory Direct Remodeling, Inc.
"Ms G, I am so sorry to hear this. I was not in this part of the company then. We were finding that [Consumer name withheld at their request] were far too busy. I am so sorry for that experience. I trust it all was completed and satisfactory to you. We have scaled down to one on one. Kindest Regards, Evelyn"
JIM O.
Jun 2013
They keep you informed and do what they said they would do - staff is excellent, especially james and emmet. I would highly recommend them for almost any type of remodeling job.
Response from Factory Direct Remodeling, Inc.
"Mr jim Thank You! We appreciate the kind remarks so much. Kindest Regards, Evelyn"
Gary L.
Jun 2013
I hired FDR to a large home remodeling project, including replacing windows throughout the house, back in the summer of 2009. At the time they weren't my first choice of contractors, but I let their VP talk me into signing a contract based on his company's guarantees and warranties. Specifically, the warranties offered on the windows, both through the manufacturer and Factory Direct Remodeling (FDR) itself. I now have two broken windows which should be covered under FDR's, 'unconditional window replacement' warranty. After 3 months of calling, my windows are still unrepaired. Stay away!!!
Bereaval B.
Oct 2012
N/A
Sunroom or Patio Enclosure Building Service
Owner was very attentative to any issues that came up during the construction-very nice guy and company to work with. They did a very good job and we are very pleased with their work.
Response from Factory Direct Remodeling, Inc.
"Thank You Mr. W So appreciate your saying so"
Victoria W.
Aug 2012
N/A
Sunroom or Patio Enclosure Building Service
I had problem after problem with them. They do not listen to the customer, I hate my windows, it took over 4 times before my French door for my sunroom was fixed by another crew, my windows do not lock right and they slide too much. They never clean after themselves. I was always waiting for them to show up ,would have to call to find out they were not coming. The project was only to take 10 to 15 days but took 30. Mark took my money never return any of my calls. They nicked my door and some of the windows have nicks they never repaired them. I would not recommend Factory Direct
Flanagan D.
Apr 2012
N/A
Sunroom or Patio Enclosure Building Service
Promised to be completed in less that two weeks. Took almost five weeks to complete. The work was very satisfactory, however.
Lee B.
Jan 2012
N/A
Work was done very nicely with the only exception being they did not clean HAND PRINTS AND FIRGER PRINTS AND CAULK FROM the outside surface of six picture windows on the third floor. I will need to hire someone to clean the windows. Suggestion...make sure the windows are clean before installing them, especially if they are upper floor picture windows.
Marie W.
Nov 2011
N/A
James and his helper came out on a Friday morning and were finished with 10 window install in 2.5 hours. Answered all my questions, very nice, cleaned up after themselves. Very pleased. Great windows. Can't stiop looking at them.
Response from Factory Direct Remodeling, Inc.
"Thank you Ms Marie. We appreciate you giving us the opportunity to serve you."
Julie C.
Oct 2011
N/A
Had some communication issues with installers but overall will use in the future.
Response from Factory Direct Remodeling, Inc.
"Thank you. We aim to do well."
Mrs S.
Oct 2011
N/A
Windows look good. Not sure I'd recommend them though considering what it took to get them. However, if you've got lots of patience, the price is fair and the work is adequate.
Response from Factory Direct Remodeling, Inc.
"We hate to have delays. Thank you for allowing us to be of service to you. We are changing a few people and hope to get better."
John E.
Aug 2011
N/A
They had a problem with the crew assigned to us, possible a health issue. The project manager left it to someone else to call us. The day they were supposed to come, no one showed up. We had to keep calling. We finally called Service Magic and they got things rolling so we could get the project completed. They got the work done in one day & did a very good job.
Response from Factory Direct Remodeling, Inc.
"Thank you. We have changed a few procedures and a few people. Hope to get back on track and do much better."
Ellen D.
Apr 2011
N/A
Sunroom or Patio Enclosure Building Service
Electtrical failed inspection two times. Correfcted next day each time.
Kevin F.
Mar 2011
N/A
Michael was great at explaining the windows game and outbid the other bids I had received. His double lifetime warranty is awesome and his install crew is top shelf. The only issue so far is one of the wondow screens doesn't work quite right but I am confident Michael will handle it.
Shaun H.
Mar 2011
N/A
Lisa Dorn was great. She and her crew were very polite, up-front about everything, and the service was great.
Response from Factory Direct Remodeling, Inc.
"Thank you so much!"
Jeanne S.
Mar 2011
N/A
Sunroom or Patio Enclosure Building Service
Very Expensive, but was DONE in 2 weeks!!!! :)
Vincent V.
Mar 2011
N/A
They were great the windows look great and are completely functioning. The only complaint I have is with there estimators and one of the owners. The owner had to come out to the house during installation because of a mistake the estimator made. I didn't like how the owner tried to tell me that they couldn't do what was contracted to do on my bay window, but we came to an understanding that there is no such thing as can't when it comes to construction. They are a great company though and with great prices.
Robin F.
Feb 2011
N/A
Metal Awning or Patio Cover Installation and Replacement
Price and product are great. Had problems with a couple issues, including job not completed in amount of time stated. I must admit though that all complaints were handled and corrected quickly. Overall I still highly recommend this company.
Robert W.
Feb 2011
N/A
Sunroom or Patio Enclosure Building Service
It looks good and the wife and I are going to enjoy this addtion to our home.
Response from Factory Direct Remodeling, Inc.
"Wonderful. Thank you."
Robert T.
Jan 2011
Professional service, installers were courteous and efficient. They did get one measurement wrong on a window but will make the correction.
Chris W.
Jan 2011
Factory Direct does great business. They finished the job of replacing my old windows with new ones of the same style, only better and more efficient. The difference in my heating quality in my condo is enormous. The warranty is fantastic.
Rich C.
Jan 2011
Factory Direct did a great job with windows at my home at a very reasonable price. The team iinstalling is very throrough, fast and excellent. If you want to use real pro's and not worry about getting it done right these are the guys to use.
William A.
Jan 2011
Michael was direct,no bull and no pressure sales tatics.. He worked hard to fulfill his obligations. His installation crew did a creditable job. Since I am out of state, I can't give a fair assessment on the windows thermal properties.
Licensing
State Contractor License Requirements
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FAQ
Factory Direct Remodeling, Inc. is currently rated 4.0 overall out of 5.
Factory Direct Remodeling, Inc. accepts the following forms of payment: CreditCard
Yes, Factory Direct Remodeling, Inc. offers free project estimates.
No, Factory Direct Remodeling, Inc. does not offer eco-friendly accreditations.
Yes, Factory Direct Remodeling, Inc. offers emergency services.
Yes, Factory Direct Remodeling, Inc. offers warranties.