128 Plumbing and Heating, Inc.

4.74 |32 Verified Ratings
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128 Plumbing and Heating, Inc.

4.74 | 32 Verified Ratings
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View Service Area

781-670-3107

78 Foundry Street
Wakefield, MA 01880
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Profile
128 Plumbing and Heating, Inc.

For over 25 years in the neighborhood, 128 Plumbing, Heating, Cooling & Electric has provided the highest quality, efficient and reliable service to customers. Celebrating over 1000 five-star reviews online and an A+ Rating on BBB for years, the company has become the North Shore’s most trusted & consistent plumber, heating and air conditioning, and electrical service company. Proud to be titled a Diamond Elite Contractor with Mitsubishi Electric and selected into the National Grid VPI Program. Finally, a company that picks up the phone every time with manufacturer-trained technicians and a commitment to providing customers with an easy, effortless customer service experience. You're guaranteed to be left with the service and price you were quoted with customized options for what's best for your home in the long-term. Specializes in Installation, Service, and Repair for Boilers, Furnaces, Air Conditioners and HVAC Systems, Tankless Water Heaters and Ductless Mini-Splits.

Achievements

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Service Area

  • Newton
  • Cambridge
  • Haverhill
  • Lowell
  • Waltham
  • Andover
  • Woburn
  • Somerville
  • Medford
  • Watertown
  • Arlington
  • Newburyport
  • Wellesley
  • Lexington
  • Billerica
  • Salem
  • Belmont
  • Acton
  • North Reading
  • West Medford
  • Peabody
  • Gloucester
  • Burlington
  • Rockport
  • Wilmington
  • Lincoln
  • Merrimac
  • Hathorne
  • Wellesley Hills
  • Dracut
  • Chestnut Hill
  • North Chelmsford
  • South Hamilton
  • Carlisle
  • Nutting Lake
  • Melrose
  • Tewksbury
  • Newton Upper Falls
  • Wenham
  • Middleton
  • Topsfield
  • Rowley
  • Sudbury
  • Reading
  • Danvers
  • Salisbury
  • Nahant
  • West Boxford
  • Lynnfield
  • Pinehurst
  • Waverley
  • Georgetown
  • Amesbury
  • Bedford
  • Prides Crossing
  • Arlington Heights
  • Hamilton
  • Marblehead
  • Littleton
  • Chelmsford
  • Methuen
  • Essex
  • Newton Highlands
  • Ashby
  • Groveland
  • Newton Lower Falls
  • Waban
  • Westford
  • Brookline
  • West Newbury
  • Ipswich
  • Newton Center
  • Boxford
  • North Billerica
  • Beverly
  • Weston
  • Winchester
  • Stoneham
  • Manchester
  • West Newton
  • Concord
  • Wakefield
  • Saugus
  • Auburndale
  • Swampscott
  • Nonantum
  • Byfield
  • North Andover
  • See All >

Services Offered

Air Conditioning
  • Central A/C Install
  • Central Air Cleaner Install
  • Central A/C Repair
Heating & Furnace Systems
  • Heat Pump Repair
  • Gas Furnace - Repair
  • Gas Boiler or Radiator Heat Install
  • Gas Boiler or Radiator Heat Repair
  • Heat Pump Install
Plumbing
  • Refrigeration System Repair
  • Refrigeration System Install
Related Services Available from Other Pros >

Website

http://www.call128.com

Areas of Expertise

  • HVAC
  • Oil to Gas Conversions

Product Brands Used

  • American Standard
  • Bryant
  • Carrier
  • Goodman
  • Honeywell
  • Lennox International, Inc.
  • RUUD
  • Rheem
  • Rinnai
  • Trane
  • Mitsubishi
  • See All >

Quick Facts

Business Hours
24/7
(Please call to confirm)
  • Free Estimates
  • Credit Cards Accepted

Credentials

In Business Since: 1992
State Licensing
Trade: Master Plumber
License #: 11719
Expiration: 05-01-2020
Trade: Plumbing Firm
License #: 2493
Expiration: 05-01-2020
Green Certifications
  • Mitsubishi Electric Diamond Elite Contractor
Awards
  • National Grid Value Plus Installer
  • Mitsubishi Ductless Elite Diamond Contractor Status
Screening
HomeAdvisor Screened. View Details

HomeAdvisor allows Service Professionals to post information about themselves and their business on their profile. HomeAdvisor does not review or verify the information or representations set forth in those profiles, as they are self-reported by the Service Professional.

HomeAdvisor verifies state-level licensing where applicable - note: some states require local or county level licensing and you should verify whether or not your pro is properly licensed.

Business Overview

Community Involvement

Hurricane Harvey Donation Drive

October's Month-Long Event for National Breast Cancer Foundation

How We Got Started

I chose to work in this industry because Pride in the service and installation plumbing & HVAC trade.

We started in this industry in 1992.

We describe our business as Multi-generational

 
Profile Photos Ratings & Reviews
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Photos
128 Plumbing and Heating, Inc.

My Work
2 Projects
  • Wall Hung Boiler
    1 photo
  • High Efficiency HVAC
    2 photos
Save $250 on Ductless Mini-Split Installation Save $250
Learn More
Save $250 on an Oil to Gas Conversion with heating system installation. No more oil tank! Save $250
Learn More
Save $44 on Ductless maintenance call with a complimentary in-home air quality assessment! Save $44
Learn More
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Ratings & Reviews
128 Plumbing and Heating, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 32
  Page 1 of 4
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5.0   |  
Review by in Lowell, MA
Project: Repair a Natural Gas, Propane or Electric Fired Boiler or Radiator Heating System
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4.0   |  
Review by in Cambridge, MA
The 5 stars above apply only to Darren who proved to be competent and professional. Unfortunately, he was following up on the work of 3 other techs who did not even earn 3 stars, combined.
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1.0   |  
Review by in Winchester, MA
128 Plumbing & Heating has been a complete disappointment. They have an AVERAGE rating of 3.5 stars since 2009, but their ratings have trended down considerably in the last 24 months. My boiler control unit malfunctioned this past April and I called 128 in a pinch. Their tech (nice guy) convinced me that I needed a new expansion tank as well and also sold me a 3 year maintenance plan. To date, all this relationship has provided is sub-par work and customer service at a highly inflated price. Last week, my boiler began leaking water out of various components. I suspected the *new* expansion tank and called 128 to get someone out. After being told I would receive a call back to book a service call, I ended up needing to call them repeatedly to finally book an appointment for a week later. When I told them that I suspected it was their work causing the problem, and asked if this was the type of issue that could rapidly get worse or damage the system over the week I'd be waiting for them, I was told that they would try to have someone from the technical team call me and maybe accelerate my appointment, but couldn't make any promises. No call back. When the leaks became more intense, I called a local plumber to fix the system instead of being jerked around by the phone / appointment team at 128. The problem turned out to be the expansion tank. When I called to let them know I wouldn't be needing them to come out and that I was disappointed that a component they installed less than a year ago failed, they were apologetic and said I would receive a call from a supervisor to discuss the issue - I did not receive a call back. I called them 48 hours later (while sitting on this review), spoke with another apologetic person on the phone team, but still haven't received a call back to find a workable remedy. To date, I'd say that they've called me back only about 10% of the times that they said they would. Save yourself time and money by hiring a local plumbing / HVAC professional whose name is on the side of their truck.
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5.0   |  
Review by in Boston, MA
Craig and his team were fabulous! They were prompt, courteous, fastidious, and finished my HVAC complete replacement project ahead of schedule. I thoroughly recommend him/them! Five stars all the way around!!!
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5.0   |  
Review by in Somerville, MA
Wayne and Mike were great. They were super professional and knowledgeable. They installed a duct-less A/C system over 2 floors in way less time than was originally estimated.
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5.0   |  
Review by in Swampscott, MA
Wayne and 128 were outstanding through the entire process. I greatly appreciated Wayne's attention to detail, walking me through process from start to finish, and treating our home with care. I highly recommend Wayne and 128 and look forward to using them for future projects. My ductless mini split system is top notch.
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5.0   |  
Review by in Somerville, MA
Keith was great. Very prompt and professional. He got the new heater installed and the old one drained and removed in way less time than I would have expected
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4.5   |  
Review by in Reading, MA
Project: Repair Natural Gas or Propane Furnace / Forced Air Heating System
no comment
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5.0   |  
Review by in Arlington, MA
They were very respectful of my home and cleaned up after the work.
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5.0   |  
Review by in Woburn, MA
Derrick was fantastic, he showed up, fixed the furnace and showed me that even though the boiler had been "tuned up" before it had never been vacuumed. There was so much residue in the furnace. We recently bought this house it was our first service to the furnace and he tuned it up and installed an exterior vent to prevent soot build up. he was very profession and courteous. Derrick answered all my questions. I plan to use 128 Plumbing and Heating going forward. I signed up for the 5 year inspection plan as well.
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Showing 1-10 of 32
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128 Plumbing and Heating, Inc.
4.74
32 Verified Ratings
Ratings by Criteria
Quality
Customer Service
Value For Money
Ratings Distribution
5 Stars
28
4 Stars
3
3 Stars
0
2 Stars
0
1 Stars
1
97% of reviewers recommend this pro
Seal of Approval

What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network?

  1. Verify Trade License
    HomeAdvisor checks to see if the business carries the appropriate state-level license.
  2. Verify Insurance
    As a part of our screening process, we encourage professionals to carry general liability insurance. We require coverage for hundreds of services.
  3. Verification of State Business Filings
    For business types that require a Secretary of State filing, we confirm that the business is in good standing in the state in which it is located.
  4. Criminal Records Search
    HomeAdvisor uses 3rd party data sources to conduct a criminal search for any relevant criminal activity associated with the owner/principal of the business.
  5. Sex Offender Search
    We confirm that the owner/principal is not listed on the official state Sex Offender web site in the state in which the owner/principal of the company is located.
  6. Bankruptcy Search
    We use 3rd party data sources to check the history of the principal/owner of the business for bankruptcy filings by or against them.
  7. Legal Search for Civil Judgments
    We use 3rd party data sources to check the principal/owner of the business for state level civil legal judgments entered against them.
  8. Liens Search
    We use 3rd party data sources to check the principal/owner of the business for liens placed against them.
  9. Identity Verification (SSN)
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  10. Identity Verification (Reverse Phone Lookup)
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