1 Intact Plumbing & Heating, LLC

5 stars

Responsive and professional. I was unsuccessful in exercising warranty when unclogging one line caused issues elsewhere in house next day.

Incredibly impressed the very definition of professional.

Our hot water heater stopped working. Within 24 hours, Intact Plumbing had installed a brand new heater, and was able to honor our warrantee on the old one. They were efficient, polite, and professional. All around excellent.

Great job and very reasonable

There was no problem with my experience. And I've already asked about further, more elective, work I want on my home.

Na.

Very professional and polite

They were prompt and followEd up, amd completed the job when they said they would

The service technician arrives at around 11:am. I ask him to replace the washer of both shower stems. He said that the stems are too old that he can replace both stems with new ones along with new handles. He also said he has to replace the metal piece in the back of the stems. He has trouble install the new stems and I have to turn off the water to the house close to 7 times which the technician 7 times to reinstall the new stems with no leaks. He broke the plastic piece that connects the shower hose to where the showerhead sits on. He reinstalls the broken plastic piece and said you can shower with it. My response how can the shower use if there is a water leak when the water is turned off. I had to go to Home Depot to get a new delta shower unit. I call Shia Shalom one of the owners of Intact plumber that the technician cracks the plastics piece of my shower unit without transparency. I had to go to Home Depot and spend an additional 65.00 for a new shower unit. The technician waited until I return from Home Depot. Shia said he will a check today to cover the cost of a hew shower head unit. It should not an experienced plumber that long to install new stems and handles. Beware the hidden charges.

good work very professional.

Excellent

Reached out to them, Shai was quick with the response and gave me a great price for the job. I needed a gas shut valve installed for a dryer. Jonathan came the next day on time and was very polite. He installed the shut off valve quickly and was very helpful. I would definitely hire them for future jobs.

1 Intact Plumbing & Heating found a second issue and was not able to repair the second problem, stating the part was no longer in production that I should call the manufacture for assisted, Manufacture told myself part is still in production, under warranty and will be to me it was shipped me at no cost. 1 Intact Plumbing & Heating then return after I received the new hose replaced that part in the sink confirm that all the work including, the original job was unclog my sink. I am happy now they came back and fix the issue.

I'm a first time home owner and have only lived in apartments my whole life so living in a home was certainly going to be a learning curve. From hearing friends and families horror stories about dealing with various vendors from electrical to plumbing to contracting throughout the years, I felt a sense of stress of knowing I'd eventually have to find providers I could trust and who weren't looking to take advantage of my naivety in the process. I heard this could take several tries before finding the right people who you could rely on. Thankfully, Intact was my first try and they will be the ONLY plumbing vendor I ever use moving forward. There were a few minor things that came up in our inspection revolved around plumbing which is what started me on my quest of finding a reputable vendor. Things like replacing washer hoses, gas dryer pipes, and a leaky faucet. We also noticed that one of the toilet bowls had a very weak flush and that the upstairs kitchen sink would back up after about 45 seconds of continuous use. After submitting my quote request to Home Advisor, Shai (I assume is the owner) reached out within 15 minutes to get a sense of what was going on and then scheduled a in-home walk through to provide a proper estimate the very next morning (I commute to and from NYC daily so there was no other choice but for me to do it before catching my train and he was more than accommodating in this request). Shai arrived on time and even pointed out things that were not in working order like a broken gas valve and showed me things that weren't up to code. He even made some recommendations that I could on my own like getting water alarm detectors that are a small worthwhile investment in the event that an area ever started to have a leak. By that evening I had a very detailed and fairly priced quote for my review. I immediately approved and we scheduled to start the work a couple of days later. That Monday his team showed up and did their thing. They were able to fix everything except the kitchen sink drainage which turned into what would become a nightmare. What should have been a quick snaking through the pipes turned out to be a much larger problem. They spent an entire day trying to diagnose and find out exactly what was going on with the blockage. There were two theories 1) either there was a severe blockage that they were concerned could get pushed to the main causing a backup throughout the WHOLE house or 2) the pipe was broken. That's when they broke the news to me that they would have to break our foundation and try to find the pipe and where the issue was coming from. I immediately had an emotional breakdown and Shai and Johnathan calmed me down and told me not to worry and also educated me that Insurance could potentially even help offset the financial expenditure (he was right). The next day they returned. Did one last ditch effort to try to go through the opposite side of the pipe with no luck and then broke ground. Within a couple of hours they found the pipe and the culprit of what was causing the issue. Solidified black sludge that spanned several feet. They showed us how hard this stuff was by jamming metal rods into the pipe to try to chip away at it. At this point I was just thankful they found the actual problem and knew how to fix it. The very next day they replaced about 10 feet of the pipe with PVC, had their team lay down sand and concrete to repair our foundation and voila, we had free flowing draining water! They also took pictures and videos throughout the ENTIRE process which was helpful for me in submitting my claim to insurance. They truly took every measure and went the extra mile for EVERYTHING all the while being beyond helpful in educating me how we can deal with this and make it easy. Can not recommend these guys enough. They are true EXPERTS!

We were in a time pinch, and they were able to get a tech to the job in two hours. Tech was a pro, explained everything, did the job, tested it and cleaned up completely.

An emergency situation and they were here within an hour. Very professional

Prompt, excellent communication, clear understanding of pricing/cost, professional. Does the job right first time.

Prompt, courteous, very professional...very good communication, which most of the other plumbers we've used do not have.

They were very good. One thing that bothered me was the lack of preparedness for the job regarding having the right equipment ready to go. Because he didn t have all his supplies he had to come back and then go out to buy something needed.

Prompt. They also notify you if they're on their way. They cleanup after the job is done. Price is bit on the upside but it compensates for the quality of work.

Intact Plumbing is great They are professional, clean, friendly, and smart.

They stand behind their work each and every time we use them. The same day response was based on how the problem affected us. Regardless of job size they are always highly skilled, courteous and professional. We have used numerous companies over the years and are relieved to have found one to stick with.

He responded and arrived very quickly.