1st Choice Home Improvements, Inc.

4.38 |85 Verified Ratings
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1st Choice Home Improvements, Inc.

4.38 | 85 Verified Ratings
Write a Review


3890 B Pasco St
Pensacola, FL 32503
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1st Choice Home Improvements, Inc.

Un-Ugly Your Home!

Serving the Gulf Coast since '99, 1st Choice Home Improvements has earned numerous awards, honors and national recognitions. This includes being listed as one of the Top 500 remodelers in the U.S. by "Qualified Remodeler" for 15 consecutive years. In addition, 1st Choice Home Improvements has been named an Accredited Member of the Northwest FL BBB with an A+ rating for 16 straight years. We were also awarded with the BBB Torch Award for Ethics in 2016. We always ensure that the highest standards are maintained without compromising integrity, honesty, and respect for the consumer's property and well-being. We continually commit ourselves to achieving excellent customer satisfaction. 1st Choice Home Improvements is a locally owned and operated contractor specializing in window replacements, kitchen & bath remodels, vinyl siding, cabinet restoration, patio enclosures, screen rooms, sunrooms and hurricane shutters.


Learn how HomeAdvisor screens and approves their pros.

Service Area

  • Pensacola
  • Panama City
  • Milton
  • Gulf Breeze
  • Fort Walton Beach
  • Fairhope
  • Destin
  • Crestview
  • Gulf Shores
  • Foley
  • Robertsdale
  • Niceville
  • Orange Beach
  • Bay Minette
  • Bon Secour
  • Rosemary Beach
  • Shalimar
  • Spanish Fort
  • Loxley
  • Perdido
  • Molino
  • Seminole
  • Bagdad
  • Mary Esther
  • Elberta
  • Gonzalez
  • Jay
  • Century
  • Summerdale
  • Milligan
  • Youngstown
  • Magnolia Springs
  • Navarre
  • Silverhill
  • Point Clear
  • Valparaiso
  • Cantonment
  • Stockton
  • Montrose
  • Fountain
  • Holt
  • Baker
  • Lynn Haven
  • Daphne
  • Stapleton
  • Lillian
  • See All >

Services Offered

Additions & Remodeling
  • Bathroom Remodel
  • Kitchen Remodel
Home Security Services
  • Security or Storm Shutters Install
  • Vinyl Siding Install
  • Storm Windows Install

Areas of Expertise

  • Installation of Three or More Replacement Windows
  • Hurricane Protection
  • Siding
  • Bathroom Remodeling
  • Kitchen Remodeling

Product Brands Used

  • Oynx
  • Therma Tru Doors
  • Vi WIn Tech
  • Alside
  • Wayne Dalton Fabric Shield

Quick Facts

Business Hours
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM
9:00 AM to 5:00 PM
(Please call to confirm)
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Warranty Description: Dependant Upon Product


In Business Since: 1999
Memberships & Affiliations
  • Better Business Bureau
State Licensing
Trade: Residential Contractor - Without Limitation
License #: 20945
Expiration: 12-31-2020
Trade: Home Builder
License #: 20945
Expiration: 12-31-2020
Trade: Certified Building Contractor
License #: CBC1255260
Expiration: 08-31-2020
Green Certifications
  • EnergyStar.gov - Home Performance with energy Star
Type: General Liability
Amount: $0
Expiration: 12-17-2020
Type: Worker's Compensation
Amount: $0
Expiration: 12-17-2020
Type: Bonding
Amount: $0
Expiration: 08-27-2020
Type: Commercial Property
Amount: $0
Expiration: 12-17-2020
  • "Qualified Remodeler" Top 500 in the U.S. for 16 consecutive years
  • A+ Rating with the Better Business Bureau for 19 consecutive years
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Business Overview

Community Involvement

Pensacola Chamber of Commerce

Gulf Coast Area Chamber of Commerce

Northwest Florida Home Builders Ass.

Gulf Coast Crime Stoppers


How We Got Started

We started in this industry in 1999.

We describe our business as Rooted in the community


1st Choice Home Improvements, Inc.

My Work
62 Projects
HomeAdvisor: The nation's largest network of screened and rated pros.

Ratings & Reviews
1st Choice Home Improvements, Inc.

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
Write a Review
Showing 1-10 of 85
  Page 1 of 9
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5.0   |  
Review by in Pensacola, FL
Project: New Windows - 6 +
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0.5   |  03-27-2020
Review by Richard H. in Pensacola, FL
Project: New Windows - 3-5
I signed the contract contract for 23 new windows with 1st Choice on 02-May-2019. Seven months later I was finally able to get them to finish the job and another month to get the county inspection. The skill of the people sent to my home and the quality of their workmanship was poor. I went for months with picture windows on the south side unsealed with 1 inch gaps open to the rain for 3-4 months. They ignored daily phone call contacts with the receptionist for 2 months in a row. They fired her for telling them she was embarrassed by the way they ignored their clients. I have pictures of the poor workmanship and texts with employees. Seven long long to get rid of them and it cost me $6,000.00 more than a similar job done by Window World with my neighbors. Both houses done within 3 days. These people are a contractor nightmare!!!

1 of 1 users found this review helpful.

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1.5   |  
Review by in Gulf Breeze, FL
Signed contract 6/6/19 after the representative promised a team-focused production effort. We were promised a job â  startâ  in the first week of 8/19. After an amazing string of excuses by their production staff; first, on 8/8/19; next on 8/12/19; then on 8/13/19 â  ...This start date is â  written in blood,â  â  finally, demolition commenced on 8/19/19, but the workmen only stayed for the day and then disappeared (except for a tile drop off on 8/21/19) until the next Monday on 8/26/19, when 1st Choiceâ  s contractors recommenced our project demolition. The next day at 2:00pm...we had been waiting since 8:00am...the plumbing commenced. We had zero problem with the quality of the work by the skilled craftsmen, it was all first caliber work...however the production scheduling and supervisory oversight was non-existent. Often we were â  prisoners in our own homeâ  as we waited for craftsmen to arrive and then complete their tasks. Finally, the project, which we were told would take â  2 or 3 weeksâ  was completed on 9/27/19, a full 7+ weeks after it was first scheduled to be commenced. On 10/22/19, we paid 1st Choice in full for the project. There were some issues related to disconnected production oversight and logistics, which signaled to us poor internal communications at 1st Choice. First, the Design Consultant specifically told us to seek out and coordinate the tile style, colors and accents. This we did and worked with a very helpful vendor, who spent hours with us picking the very best value tile, grout, accent tiles, and Schluter. We were told that 1st Choice would purchase these materials from the hardworking vendor we worked with and we drove a value-based bargain for price. As it turns out, 1st Choice , for reasons known only to them, used another vendor...negating our relationship with the vendor we were working with to secure our tile. Not only that, 1st Choice ordered â  Bullnose Tileâ  instead of Schluter and when they ordered the missing Schluter they ordered and installed the wrong color. Additionally, more delay was incurred when Production ordered incorrect supplies of tile for the shower floor and razor-thin margins for the walls. In summation, we were promised a production concept, we did not experience that production concept. We were promised a timeline, but that timeline was wildly under-estimated. Being a prisoner in your own home waiting for workmen for three weeks is bad enough, but for seven weeks among the dust and chaos is Excessive.

2 of 2 users found this review helpful.

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1.0   |  
Review by in Pensacola, Fl, FL
On 9/5/2019 they started the removal and tile replacement for a shower at 6 foot long and 3 foot deep. Someone has to be home when they work in the shower. Keyword being when. It is now 9/28/2019 and with many excuses and time spent at home making sure strange people coming and going, do not damage or steal anything. The handyman service they hired to just put in the shower doors has to remove tile because it was set wrong. They also do not have enough tile to finish the project. 13,764.00 USD later and it still is not been completed. This has not been worth our time or money. Be assured that there is no contract breach. My advice to anyone using this company. Get a timeline in writing or better yet find another company that does not have so many jobs subcontracted out.

2 of 2 users found this review helpful.

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3.5   |  
Review by in Panama City Beach, FL
Project: New Windows - 6 +
Good service, fast and VERY clean! They METICULOUSLY cleaned up after themselves in my home!
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5.0   |  
Review by in Robertsdale, AL
This modifies my previous review where I faulted them for not reimbursing me for a part that was needed to complete the job. Since then the sales manager called with an apology and said a check would be sent. I received the check today and it was a significant amount over and above what the receipt I sent them showed. Therefore I am giving them 5 stars for all categories.
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3.0   |  
Review by in Robertsdale, AL
We had a bath/shower remodeled into a shower only. The consultation, design and scheduling went as expected. On the final day of installation it was found that a required diverter valve was not among the supplied materials. I went to the local hardware store and bought one so that the subcontractor did not have go back to Florida (we are in Alabama) and return the next day with the required item. I have contacted the company at least twice and they have not reimbursed me for the ~$17 I spent on the valve. I sent them a copy of my receipt.
Response by 1st Choice Home Improvements, Inc.: Thank you for the feedback Richard. I have sent the information to the proper department to ensure this oversight is being corrected. The usual method of reimbursement is to credit the account, however, due to your project being financed, the original amount couldn't be altered. The oversight was the reimbursement request didn't make it to the proper department. Once again, we appreciate your business! Respectfully, Don Perrin, Sales Manager

1 of 1 users found this review helpful.

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1.5   |  
Review by in Crestview, FL
This company is overpriced, unorganized, and difficult to work with. We signed contract and 10k deposit with them February 14th of this year, and work has yet to be started. When I call to get updates, the messages either go unanswered or I get a general backed up work schedule/update you when we can response. I am now on hour two waiting for third guy to show up and take measurements for the third time. Not a single person at the office can tell me about my project, and getting in contact with one of the two owners is nearly impossible.

2 of 2 users found this review helpful.

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4.0   |  
Review by in Fort Walton Beach, FL
Response by 1st Choice Home Improvements, Inc.: Thank you for the comments Bob! All the best, Don Perrin, Sales Manager
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4.0   |  
Review by in Mobile, AL
Project: New Windows - Multiple
Installers did a good job. Obvious corners was cut and the work took longer than expected.
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Showing 1-10 of 85
  Page 1 of 9

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