1st Class Plumbing

Have used 1st Class plumbing for probably 10+ years. Found them on the BBB website. Always professional, always prompt, always clean, always quick with diagnosis and repair, and always fair pricing. I have recommended them over and over again.

Prompt response.

They did a fantastic job at a fantastic price. They are now my go to company for any plumbing issues I have. Highly recommend them.

This plumber is very excellent in terms of customer service and quality of work. They are great.

I had an unbelievable amount of pipes bust all at once. Water was flowing all through my house. Not only did they come over within minutes but it was a Friday at 6pm. They fixed them all AND helped me clean up. It was as if they were drying my tears because I couldnâ t thank them enough. I will FOREVER be a customer. Thank you so much. Mario and Donny and Dustin have my loyalty as long as I have plumbing. :-)

Dustin answered all my questions and even responded after hours when I needed help. I will forever use this company and Dustin.

Quick response, went straight to work and the price was right.

When Dustin (and his wife) came to my house to give me an estimate, he verbally quoted $1,100 that included repairing two toilets, installing a kitchen faucet I purchased and installing three bathroom faucets I already purchased. When I told him, at this time, I would like only the two toilets repaired and the kitchen faucet installed, he verbally quoted me $375. I didn't hire 1st Class Plumbing while they were in my house but, as they were leaving and already in their truck, since I needed he repairs made, I told Dustin I would hired them at $375 to work on the toilets and kitchen sink. Twice Dustin quoted me $375 and I repeated $375 back to them while they were in their truck. However, when I got the written estimate a few days later, I was quoted $395. I wasn't happy with the increase but needed the work done. I thought the $375 included replacing the two water lines from the wall to the toilets. I already bought the parts. At least I thought it did. One of the guys, Mario, told me the written estimate included changing the water line on one toilet but not both. I told him I would take care of it my self later since I already bought water hoses. I was then told it had to be changed so they could finish the repair. Mario called the 1st Class Plumbing office and was told to charge $40 for a job that took about five minutes. This the main reason I cannot give them a better rating. I don't know any reason why the hose I bought had to be changed by them. If they charged perhaps $10 or $15 I might have been okay with it but $40 for a simple job, it too much. Overall, I liked the guys who did the work and I like the work they performed. I just don't like being verbally quoted one amount and having it increased. I also don't like being charged a ridiculous amount to change a hose that I wanted to do myself but was told they had to do it. Would I hire them again? Perhaps, because they did good work, but I will make sure I initially get a written estimate that shows all the work to be done.

Mario was very prompt and courteous.

Immediate responses, great communication, very polite, prompt, courteous, efficient. Definitely will use for next problem or project.

I appreciate that they came out same day and provided a immediate quick fix to a leaking water heater pipe. They checked to make sure when they could show up that day and called me back quickly to give me a time.

Very knowledgeable. Was excited to use a new product we had installed.

Professional with good customer service. Quick to respond and replace our hot water heater.

Courteous and very proficient, I would strongly recommend them!

Did an excellent job. Costly, but worth it for quality of work.

Dustin and Alice are very helpful and friendly, they responded quickly and did the job very well and thy cleaned everything after finishing the job.

Above and beyond friendly service.

Answered my need quickly and showed up on time. Assessed the situation quickly and completed the work in short order.

Prompt and professional.

Great work

On time. Thorough. Professional.

I would definitely do business with them again!

Very professional and very neat.