1st Impressions

4.81 |42 Verified Ratings
Write a Review

1st Impressions

4.81 | 42 Verified Ratings
Write a Review

440-748-7800

12850 Avon Beldon Road
Grafton, OH 44044
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1st Impressions


1st Impressions Landscape Construction, Creating 1st Impressions That Last

1st Impressions strives to be THE BEST landscape construction company. We pledge to provide our clients with the finest materials available, attention to details, and quality services for any budget. Our staff of professionals offers over sixty years of combined experience in design and installation of some of the finest landscapes and outdoor living spaces in the greater Cleveland area. We will take the utmost care of your and your neighbor's properties throughout construction. Several specialized crews allow us to complete your project within a reasonable time frame. We've built our reputation by providing craftsmanship, attention to detail, and the highest quality products such as Unilock, Kichler lighting, and Willoway Nursery stock. Please click on the link to our website to find out more or contact us to discuss your project ideas. Be sure to ask about our warranties. When you are proud of your landscape and outdoor living space then our job is complete.

Achievements

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Service Area

  • Cleveland
  • Strongsville
  • Westlake
  • Avon Lake
  • Avon
  • Lakewood
  • Elyria
  • North Royalton
  • Rocky River
  • North Ridgeville
  • Bay Village
  • Hinckley
  • Lorain
  • Columbia Station
  • Berea
  • See All >

Services Offered

Additions & Remodeling
  • Outdoor Kitchen - Build
Brick & Stone
  • Brick and Stone Patios, Walks, and Steps - Install
  • Brick, Stone or Block Wall Install
Concrete
  • Interlocking Pavers for Patios, Walks and Steps - Install
  • Pavers for Driveways and Floors - Install
Landscaping
  • Outdoor Lighting Plan & Install
Snow Removal Service
  • Snow Removal- For Business

Areas of Expertise

  • Hardscape and Landscape Design and Construction
  • Pavilions, Outdoor Living Spaces, Kitchens, Fireplaces, Firepits
  • Patios, Walkways and Retaining Walls
  • Plantings, Landscape Restorations, Landscape Lighting
  • Hardscape Restoration, Repair, Resand, Sealer Applications

Product Brands Used

  • Unilock pavers & retaining wall products
  • Kichler Low voltage landscape lighting

Quick Facts

Business Hours
Monday:
8:00 AM to 5:00 PM
Tuesday:
8:00 AM to 5:00 PM
Wednesday:
8:00 AM to 5:00 PM
Thursday:
8:00 AM to 5:00 PM
Friday:
8:00 AM to 5:00 PM
(Please call to confirm)
  • Small Jobs Welcome
  • Warranty Offered
  • Free Estimates
  • Credit Cards Accepted
  • Retaining Walls

Credentials

In Business Since: 1992
Memberships & Affiliations
  • Authorized Unilock Contractor
  • Ohio State University Agriculture
Screening
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Photos
1st Impressions


My Work
17 Projects
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Ratings & Reviews
1st Impressions

Real feedback from real homeowners.
Learn more about this pro by reading the ratings and reviews below.
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Showing 1-10 of 42
  Page 1 of 5
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1.0   |  
Worked with John and his crew a few years ago in 2012. Spent a significant amount of money on a paver patio with Kichler LED lights. The lights were expensive and under warranty for 15-years. I was told personally by John that *if they ever fail, just call and we will be over to replace them*. In March of 2018 I called and reported a light that was failing. John told me to put a piece of blue painters tape on it and that although they were busy, would be over as soon as they could. Over the next few months I followed-up with him as the light then completely failed. He guaranteed me that the light is still covered under the Kichler warranty but that they have been so busy that they have not been able to be out to replace. I asked if he would at least be able to get to it before the snow flies in 2018 as it was already October, and he said *yes, just give me your cell phone number again*. Never heard from him or his crew. In March of 2019 I started contacting him again as the blue painters tape is still on the failed light. I tried texting his cell phone and left him 2-3 messages on his answering machine at the main number of his office. It is May 22, 2019, and he has yet to even acknowledge that I called him or have an open issue. Finally, this past weekend I reached out to his vendor that he used to purchase my Kichler lights from, and they honored the warranty. I ended up pulling and replacing the light myself, but the light was at least replaced at no unit cost. While the crew was here and working they did a nice job. I paid for many lunches for them and treated his crew with absolute respect. I even left a cooler full of drinks out in the yard each day before I left for work for the crew as the summer was brutal that year. I opened my yard and patio up for any number of people that he wanted to bring over to show as a reference for sales that he was working on. This is the respect and courtesy I got in return. Very poor professionalism on Johns part. He knows better than to behave like this. He literally ignores the calls. Did not even bother to call me back and say, *sorry, been beyond busy, but we did not forget you*. Even though it has been 14-months and you would think that even the busiest teams would have found time to work in a light repair, I could have been given the courtesy of a reply. Very poor, John!
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5.0   |  
Review by in North Ridgeville, OH
really know what they are doing, and real friendly an they communcate well.

1 of 1 users found this review helpful.

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5.0   |  
Review by in North Ridgeville, OH
John was on time, very professional and gave me some very good suggestions for my project.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Berea, OH
Our front entrance and stair stone project was very important to enhance the front of our Victorian house, and 1st Impressions exceeded expectations across the board. From the initial design concept (Jake Micelli was great) to the actual work (Keith, Kelly, and Chris are consummate professionals) to the follow up and customer service, John and Jake did a masterful job. As someone experienced in construction and customer satisfaction for 45 years, my expectations were high, and 1st Impressions didn't fail me. They followed up on the "little things" at the end of the project and left us with a fantastic result that our neighbors are still complimenting us on. And 1st Impressions made it clear they would be in touch in the Spring as a follow-up to any issues or touchup. True professionals. My wife and I are already talking about more LED lighting in the planters and a possibly a patio in the back of the house next year. Thanks again 1st Impressions!

1 of 1 users found this review helpful.

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5.0   |  
Review by in North Ridgeville, OH
Hard working professional crews. Finished project quickly and efficiently. John;s people are all work and business. Results are excellent

1 of 1 users found this review helpful.

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4.0   |  
Review by in Sheffield Lake, OH
Project: Landscape Yard or Gardens
The crew was very talented and courteous. The project took way to long. It was estimated to take 3 to 4 weeks and ended up taking a little over 8 weeks. The weather was not the issue, the main issue was certain materials were on back log at their supplier.
Response by 1st Impressions: It was a pleasure working with you Dave. Sorry about the delay beyond our control with the manufacturer. I tried from Michigan to PA to find your wall stone. Glad you are enjoying your new outdoor living space.

1 of 1 users found this review helpful.

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5.0   |  
Review by in Lagrange, OH
Project: Install Brick or Stone Patios, Walks, and Steps
In on Wednesday to view the proposed project, and done on Saturday. Fast, courteous, and professional. Highly recommended!

1 of 1 users found this review helpful.

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5.0   |  
Review by in Avon, OH
Very impressed with 1st Impressions! John and his team did a great job! Very professional and deliverer on their promise. We are very pleased with our landscape design. I would highly recommend!

1 of 1 users found this review helpful.

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5.0   |  
Review by in Grafton, OH
Project: Landscape Yard or Gardens
They were great, the front yard looks fabulous! I would recommend 1st Impressions to anyone who wants quality work with fantastic work crew!

1 of 1 users found this review helpful.

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5.0   |  
John was terrific to work with - our paver patio was completed on the schedule that was promised - finished product looks exactly as described - employees who performed the work were courteous - we are very pleased with the outcome and would recommend 1st Impressions to anyone considering a paver patio.

1 of 1 users found this review helpful.

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Showing 1-10 of 42
  Page 1 of 5

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