1st Impressions Landscaping

The initial consultation was great. Our patio was incorrectly installed and needed to be fixed. John (the owner) and his team did a great job explaining was the errors of the original contractor. They also did a good job with the fix of the patio. The problem is that they broke our sprinkler system, our landscape lighting during the project. Once the patio fix project was complete, John did not respond to most of the text I sent regarding the damage they caused. He did fix the sprinkler system but his team also broke the landscape lighting. It was a severed line which is easy to do. I would have highly rated if they fixed the severed line but he would not respond whenever I reached out.

Worked with John and his crew a few years ago in 2012. Spent a significant amount of money on a paver patio with Kichler LED lights. The lights were expensive and under warranty for 15-years. I was told personally by John that *if they ever fail, just call and we will be over to replace them*. In March of 2018 I called and reported a light that was failing. John told me to put a piece of blue painters tape on it and that although they were busy, would be over as soon as they could. Over the next few months I followed-up with him as the light then completely failed. He guaranteed me that the light is still covered under the Kichler warranty but that they have been so busy that they have not been able to be out to replace. I asked if he would at least be able to get to it before the snow flies in 2018 as it was already October, and he said *yes, just give me your cell phone number again*. Never heard from him or his crew. In March of 2019 I started contacting him again as the blue painters tape is still on the failed light. I tried texting his cell phone and left him 2-3 messages on his answering machine at the main number of his office. It is May 22, 2019, and he has yet to even acknowledge that I called him or have an open issue. Finally, this past weekend I reached out to his vendor that he used to purchase my Kichler lights from, and they honored the warranty. I ended up pulling and replacing the light myself, but the light was at least replaced at no unit cost. While the crew was here and working they did a nice job. I paid for many lunches for them and treated his crew with absolute respect. I even left a cooler full of drinks out in the yard each day before I left for work for the crew as the summer was brutal that year. I opened my yard and patio up for any number of people that he wanted to bring over to show as a reference for sales that he was working on. This is the respect and courtesy I got in return. Very poor professionalism on Johns part. He knows better than to behave like this. He literally ignores the calls. Did not even bother to call me back and say, *sorry, been beyond busy, but we did not forget you*. Even though it has been 14-months and you would think that even the busiest teams would have found time to work in a light repair, I could have been given the courtesy of a reply. Very poor, John!

Very well. Mr. Shuleva took a whole year before the project was started, but once he got his workers in place, it went very well. In addition to creating a swale that directed floodwaters away from our house, he tied our drainpipes into a drain that took the water away from the house and installed a french drain (I think that's the correct term) around the retaining wall under our prized back porch. He also did some extras, including giving me two nice shrubs (some sort of hydrangea, I forget the name), replanting a dogwood and some heritage lilacs that he had to move in order to do the rest of the work, and reseeding another part of the yard. We get compliments on the work. Looks great, and the grass is coming in nicely.

really know what they are doing, and real friendly an they communcate well.

John was on time, very professional and gave me some very good suggestions for my project.

Our front entrance and stair stone project was very important to enhance the front of our Victorian house, and 1st Impressions exceeded expectations across the board. From the initial design concept (Jake Micelli was great) to the actual work (Keith, Kelly, and Chris are consummate professionals) to the follow up and customer service, John and Jake did a masterful job. As someone experienced in construction and customer satisfaction for 45 years, my expectations were high, and 1st Impressions didn't fail me. They followed up on the "little things" at the end of the project and left us with a fantastic result that our neighbors are still complimenting us on. And 1st Impressions made it clear they would be in touch in the Spring as a follow-up to any issues or touchup. True professionals. My wife and I are already talking about more LED lighting in the planters and a possibly a patio in the back of the house next year. Thanks again 1st Impressions!

Hard working professional crews. Finished project quickly and efficiently. John;s people are all work and business. Results are excellent

The crew was very talented and courteous. The project took way to long. It was estimated to take 3 to 4 weeks and ended up taking a little over 8 weeks. The weather was not the issue, the main issue was certain materials were on back log at their supplier.

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In on Wednesday to view the proposed project, and done on Saturday. Fast, courteous, and professional. Highly recommended!

Very impressed with 1st Impressions! John and his team did a great job! Very professional and deliverer on their promise. We are very pleased with our landscape design. I would highly recommend!

They were great, the front yard looks fabulous! I would recommend 1st Impressions to anyone who wants quality work with fantastic work crew!

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John was terrific to work with - our paver patio was completed on the schedule that was promised - finished product looks exactly as described - employees who performed the work were courteous - we are very pleased with the outcome and would recommend 1st Impressions to anyone considering a paver patio.

From start to finish 1st impressions did a terrific job with our new paver patio, steps and walkway. The professional manner in which the quote was presented by Jake Miceli (lead designer) along with design photos and honest response to the timeframe of our project was just the beginning of a great experience. The crew that did our project were not only professional, knowledgeable and friendly but also extremely consciencious of leaving the site neat and tidy after each work day. The end result is even more beautiful than expected. Would highly 1st Impressions to anyone looking for a professional landscape company.

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john and his crew removed our old deck and patio pad. replacedi it with a new pad. the work was professional, his crew was knowledgable and professional. they left the yard as it was cleaning up after the work was complete. we are very happy.

John either answered his cell or called back in a timely fashion. All of the crew were very friendly and competent. John kept in contact with us through the entire process, He planned a very nice variety of shrubs, trees and flowers, We also had them install a privacy screen which turned out to be just what we needed. We also decided to go with the lighting system and that added a very nice final touch to our yard.

Absolutely outstanding job. From start to finish can't say enough. John came out with some ideas and suggestions and they turned out to be perfect. There is nothing I would change. John and his crew were great to work with.

They do a great job and and are very professional and good with our tenants/customers.  They are not the cheapest but worth the extra $$. <br />

John and his crew were right on the ball.....this is our second time using them and I would use them again in a heart beat. <br /> John looked at what needed done (fill and seed), told us what he recommended and then fit us in his schedule within days (just like he did the first time we used him).   <br /> His crew worked quickly, efficiently and did a great job.  They spoke with us to make sure they were doing what they were supposed to and went above and beyond.  They were here for a very short time but took care of everything we needed, cleaned up after themselves and then left. <br /> Every guy on his crew was friendly and they all worked....no loafers here.  <br /> The grass came up when John said it would and we now have a beautiful back yard. <br /> <br />

John is highly professional and motivated to do a good job for you. His crews are trained, hardworking and do a great job cleaning up when complete. I was impressed from the overall coordination of the project and the time frame on which it was completed. 1st Impressions also do the little things that really make a difference; applying pre-emergent before the mulch, a good thick layer of mulch, padded down edges, etc. The overall design was great. Our project was to tear out everything (Trees Rocks, bushes, etc..) and create something new and different. They did it - and it is very good. We are happy would recommend 1st Impressions.

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Jake and John came to our home to assess our needs and desires and truly listened to our vision for our landscaping. They provided careful attention to detail in terms of types and colors of flowering plants to insure blooming throughout the summer season. Evergreens were planted to provide foliage throughout the year. They are very knowledgeable and understood the design that was in-keeping with the style of our home. <br /> The work was performed timely and has given us exactly the look we were hoping for. Clean up was excellent. The crew has been back this spring to check on the plantings and discuss maintenance of our beds, etc. I couldn't be happier and will continue to use them in the future. They are now renovating the plantings at the rear of our yard. I give them my highest recommendation.  <br />