24 HR Rooter Connectionz Plumbing & Drain Cleaning

Dean and Dan were great - I had a very small space for them to work with and they got creative with great attitudes. The craftsmanship looks great and I am pleased knowing I am all set.

Stay away from them we experienced the worst scheme and I wish I had read some of the low ratings before I even had them come out. Alex came to look at our heater which I had called them about. All went well he did a good job and was super professional. I signed up for a 2x year service which came with a "free" drain line camera locate. Jason tried to upsell my husband with a drain cleaning service the moment he came through the house $3,000. Then he went on with a "quick" locate which was way too quickly and didn't show much of what we needed to see as he told us that the connection from the house to the city was in bad shape and needed to be fixed. Winter is coming you have to get this done. $8,500, but we can throw the waterline cleaning service in for free if you go for the $8,500. Who would just sign up for that with no second opinion? We had Electric Drain & Sewer Rooter come for a second opinion the same day 24 hr Rooter showed up. He took his time told us that everything looks extremely clean and that we need "NOTHING" done. He left the video he took on a thumb drive as proof. That service cost me $215. I could have saved that money if I was not scared to believe I had a major issue on my hand. Now I'm fighting them to get a full refund for the service contract of $179. Why would I ever have them come back to my house and trust "one" word they are saying. They are just here to upsell. Stay away from them.

They will not give you a quote until they get there so they can charge you whatever they want. The crew was very good!

Alex Halton and John Jordan are engaging in a carefully orchestrated scheme to mislead customers. Alex shows up first to clean out the sewer line, but he does not try very hard. His job is a well-choreographed performance to make you believe that he trying to clear the sewer line. But if he cleaned out the line, then there would not be water and waste obscuring the pipe to make it seem like the sewer line had collapsed. John strolls in with his camera to convince you that your pipe has collapsed and since you cannot run the water or flush your toilets, he thinks that he can pressure you into a job that you do not need. This is not a reputable business.

They approached us to repair our neighbors sewer line which runs through our yard. Then convinced us our line was bad. as well. The most dishonest . Left driveway practically destroyed. Supposed to be one hole in our back yard and restored to original condition. Ended up with 3 and a muddy mess, Driveway 4 holes. Terrible finish on them. Very rude people. Beware of them

Great customer service! It did take time to complete all of the work, however, and I needed to call or text to check on the progress. It was a matter of scheduling to get their crews out to get the work done. But they got it all done and I'm very satisfied! They're busy and that's a good sign. They'll work to make sure you're satisfied!

The technician was super friendly and took the time to answer every question we had. Before, during, and after he installed our new water heater.

Great customer service. I will most likely go back to them for future plumbing needs for that alone. They did a really good job.

job still not finished........

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